Pengover Residential and Nursing Home

Pengover Road, Liskeard PL14 3EN
Submit a Review
9.5 56 Reviews
  • Pengover Residential and Nursing Home, Liskeard
With a devoted manager who has been with the home for over 20 years, and a deputy manager of over 15 years, Pengover is highly respected in the local community.

With just 36 bedrooms, the home has four wings, each with its own cosy lounge, where residents can relax with loved ones, who are welcome at any time and often enjoy taking part in activities with the residents. From animal therapy sessions and baking, to live entertainment from singers and musicians, there’s so much to do.

Outside there are extensive gardens surrounding the home, with wheelchair friendly pathways. Many of the bedrooms have garden views. The back garden is completely enclosed and features planters and raised beds. There is also a vegetable patch where residents enjoy growing their own produce, harvesting it for the chef to use in the kitchen. The team is also planning on creating a mini allotment area ready for the summer.

The local community is embraced into life in the home, including local college students who take part in intergenerational activities. The home also has a ‘Mobii’, where residents can play interactive light games which are projected onto the floor.

There is a spacious central dining room, where the residents enjoy delicious home-cooked meals together, prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays and home-baking for afternoon tea.

The home also has a hairdressing salon, for regular appointments with a mobile hairdresser who visits weekly. The residents also enjoy pamper sessions, with manicures and hand massages.

Providing residential, dementia, nursing and palliative care, the team at Pengover also offers respite care breaks. These are ideal for family carers who would like to take a break of their own, with the peace of mind of knowing their loved one is in safe hands.

Show Pengover Residential and Nursing Home on the Map

Care Provided by Pengover Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Lucas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Pengover Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,627

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1627 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pengover Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Pengover House do not restrict visits to certain hours of the day, Pengover want this to be their home, as much as ours.


Pengover Residential and Nursing Home Reviews (56)

Total of 56, showing 21-40
9.5

Pengover Residential and Nursing Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Pengover Residential and Nursing Home has 56 reviews.

Overall Experience

  • 35
  • 19
  • 2
  • 0
  • 0

Date Published

56
3
6
13
43

Review from Laura B (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in complete awe of every single staff member in Pengover, my father went to stay with them in an emergency when his dementia suddenly got much worse and we could no longer cope. We were initially worried because he was an hours drive away from home but having spent time there with him we quickly
realised what an amazing place it is and decided to make it a permanent move. Sadly he passed in March, but I cannot fault the love and care shown to him and us in what was an extremely difficult time. Everything was spotlessly clean at all times and all the staff were just such amazing people even when dad was being very difficult. I can't explain my gratitude to them all for making an unbearable illness that little bit easier to cope with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff especially during this trying time and a big thank you for doing a video call with mum on her birthday, love you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright, clean and happy family environment, the staff are always very friendly and welcoming. Nothing is ever too much trouble and Mum always looks nicely dressed and clean. The food is amazing, always lovely home cooked meals with a nice variety of home nutritious meals. There is always music or
some activities going on. Excellent all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve R A (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well located and to a very high standard. Staff are extremely kind and helpful, food is very good and entertainment is very good for Mum. Overall, very pleased with everything here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took up residence in June. From the first day, the carers took time to settle her with great kindness. The nursing care was wonderful. Nothing too much trouble. Mother's room was bright and clean with plenty of room. Her last days were handled with dignity and extremely good care. My family
and myself were given good support to deal with a very sad time. I would recommend Pengover House to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna E (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my mother from another home in Liskeard.
My mother has medium dementia and is quite able to communicate. This was the best move I could have made for her. She (as other residents) is treated with great respect and patience at all times. The staff are also welcoming to me and my relatives which
make visiting a pleasure for us all. The atmosphere is relaxed, even jovial, yet efficient. Nothing is perfect but Pengover goes a long way to approaching this. Any problems I raise are listened to and dealt with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda P (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Pengover House for a short time, however during the time he was there I was impressed by the care he received. Despite not knowing him very well the Registered Nurses were very quick to pick up on when his condition was deteriorating and access the appropriate care for him. They were quick
to communicate with us and I felt very involved in his care options. On the day Dad died staff were caring and, as a family, they offered us care and support during the time we were there. They ensured our Dad died with dignity and respect and made sure he was comfortable. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean P (Daughter-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my mother-in-law I have found the staff extremely helpful in all capacities. She has been kept very comfortable, clean and out of pain. All staff have treated her with respect and her dignity has been priority at all times. My mother-in-law could only drink and was in bed full time so
I cannot comment on food or activities, but what I did see of the food it was first class on all occasions. I am extremely pleased with all aspects of the home and I would recommend Pengover House to my friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Wife of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always staff around to offer assistance.
Comfortable room.
Good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pengover House are second to none, on receiving a very poor service from my father's previous home, I can now sleep soundly knowing that my father is safe, well and extremely well cared for. Thank you Pengover for welcoming my father with open arms (we know he is now happy).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was resident at Pengover House from October 2017 to Jan 2018 when he passed away. Staff were very professional and caring. The general theme was that residents were treated with dignity and given choices. Nursing care was excellent. We are only sorry that dad didn't have the time to benefit from
the community feel and activities provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Daughter-in-law of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for, both her personal care and her wellbeing. We have found the staff both helpful and caring. Should we have any issues they are dealt with immediately we bring it to the staff's attention. If we go away we can be confident that mum will be well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Arland B (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy home. Always have residents care as top priority.
Always treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been at Pengover House for approximately two years. In this time we, my family, have felt the care is satisfactory. We feel there could be improvements. The activities are not as good as they used to be - last year they were better. ]


We have bought aprons for mum to wear during mealtimes

but unfortunately, they are rarely put on mum and have been seen on other residents. Toilet checks should be done regularly. Mum is often wet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frederick L (Partner of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a content visitor to my partner, I have found the home always friendly, warm and pleasant. All staff are helpful and cheerful. The décor in all areas and rooms give a relaxing feel and a cup of tea or coffee etc is always available. I say a 'happy home'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn W (Friend of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend once a week. The atmosphere is always warm and friendly. The staff are always helpful. Nothing is too much trouble. The home is always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Wife of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very well trained and care for my husband really well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Wife of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that my husband is happy and I cant thank you all for what you do for him. Very kind and loving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James U (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as been a resident since May 2015. My experience although fairly limited is of a caring environment where nothing is too much trouble and the carers are always polite are are often working with residents who can be fairly wearing on the soul. I would say that they all go above and beyond the
call of duty to ensure that everyone is probably taken care of. When my mother first came here she was depressed incontinent and unable to walk. She is sitting with us now very happy able to walk unaided and able to feed herself. The care staff deserve a medal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Pengover Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Pengover Residential and Nursing Home is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 150 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pengover Residential and Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Amy Lucas

Job Title: Manager

Joined: 2002

I started my journey in 2002 working for Cornwall Care and Pengover as a care assistant then progressing to senior care assistant after completing my degree in Psychology.


As I grew into my role an opportunity to become a Deputy Manager came up and I was fortunate to apply and was successful. I worked closely with the Manager, learning more skills to ensure that Pengover, the clients, staff and family members felt valued and respected.


I remained in the role of Deputy for five years, during this time I completed my Operations Departmental Management CMI level 5. This opportunity gave me insight not only into myself but also into Management style and leadership styles.


In 2022 I applied for and was successful in the role of registered Manager. I continue to learn, I feel that learning and evolving are never-ending.


I am passionate about Pengover, the clients we care for, the staff we support and the families that visit their loved ones.


I believe that Pengover is a home, not only for the clients we care for but also for
staff, family members and visitors.