Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1627 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Pengover House do not restrict visits to certain hours of the day, Pengover want this to be their home, as much as ours.
Pengover Residential and Nursing Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Pengover Residential and Nursing Home has 56 reviews.
Review from Sunia S (Friend of Resident) published on 28 June 2016
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5.0 out of 5
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Review from Alison V (Daughter of Resident) published on 28 June 2016
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4.0 out of 5
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Review from Helen F (Daughter of Resident) published on 28 June 2016
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4.0 out of 5
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Review from Shirley M (Daughter of Resident) published on 27 June 2016
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5.0 out of 5
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Review from Gladys W (Sister-in-law of Resident) published on 21 June 2016
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5.0 out of 5
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Review from Denise P (Daughter-in-law of Resident) published on 23 May 2016
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5.0 out of 5
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Review from Joseph (Son of Resident) published on 26 April 2016
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4.0 out of 5
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Review from C H (Son of Resident) published on 10 April 2016
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5.0 out of 5
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Review from Susan J (Daughter-in-law of Resident) published on 5 April 2016
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5.0 out of 5
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Review from Douglas C (Husband of Resident) published on 30 March 2016
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5.0 out of 5
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Review from Barbara H (Resident) published on 29 March 2016
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4.0 out of 5
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Review from Liz P (Regular Volunteer) published on 28 January 2016
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4.0 out of 5
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Review from D P (Son of Resident) published on 7 December 2015
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5.0 out of 5
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Review from Darren T (Friend of Resident) published on 4 December 2015
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4.0 out of 5
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Review from Lisa C (Daughter of Resident) published on 4 December 2015
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5.0 out of 5
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Review from Kay T (Daughter of Resident) published on 19 August 2015
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Overall Experience
5.0 out of 5
Anyone that knows me will understand that to sing praises like I do for Pengover must mean that it is particularly special.
The staff, without exception, are very friendly towards both residents and their visitors. Residents are looked after with care, dignity and patience and staff keep a careful eye on them to ensure that they are fed, watered and receive medical attention when needed (all very well documented). On my last visit one member of the care team said that she was on duty when one of the residents was in his last hours of life. She said "I couldn't just go home, I wanted to sit with him until the end". This is really going the extra mile and illustrates the level of care and compassion given by these special people.
If you are considering placing a member of your family here...don't hesitate, just do it and you will be very pleased you did.
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The Review Score of 9.5 (9.547) out of 10 for Pengover Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.547 for Pengover Residential and Nursing Home is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 150 Ratings = 4.547
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pengover Residential and Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2002
I started my journey in 2002 working for Cornwall Care and Pengover as a care assistant then progressing to senior care assistant after completing my degree in Psychology.
As I grew into my role an opportunity to become a Deputy Manager came up and I was fortunate to apply and was successful. I worked closely with the Manager, learning more skills to ensure that Pengover, the clients, staff and family members felt valued and respected.
I remained in the role of Deputy for five years, during this time I completed my Operations Departmental Management CMI level 5. This opportunity gave me insight not only into myself but also into Management style and leadership styles.
In 2022 I applied for and was successful in the role of registered Manager. I continue to learn, I feel that learning and evolving are never-ending.
I am passionate about Pengover, the clients we care for, the staff we support and the families that visit their loved ones.
I believe that Pengover is a home, not only for the clients we care for but also for
staff, family members and visitors.
