Penmeneth House is a family-run, small Residential Care Home providing affordable quality care based within close proximity to Hayle town centre, and a short walk to views of St Ives Bay and its award-winning beaches, also providing easy access to bus stops, train station and local amenities.
A small, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.
Resident happiness and well-being is at the heart of the home and a dedicated activity coordinator provides regular fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.
Residents have access to reminiscence activities and memory boxes. An adapted car means individual residents frequently get out and about on day trips to places of local interest.
The home has 14 comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking a patio seating area.
Penmeneth House has a Review Score of 9.2 (9.175) out of 10, based on 4 reviews in the last 2 years. Over all time Penmeneth House has 18 reviews.
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Review from Sue S (Daughter of Resident) published on 7 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
A wonderful caring, superbly empathetic staff team.
Run just like a family home.
Amazing 24/7 care for your loved one, with real support for you too.
Heartfelt thanks to one and all for all you do - making a huge happy difference - to all who are lucky enough to spend time here.
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Review from Joanna C (Daughter of Resident) published on 25 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
Well, what can we say; what a wonderful environment. The staff are delightful, friendly, reassuring and incredibly kind. My mother was placed in Penmeneth House after the best part of three months in hospital. She went in relatively well, coming out with a colostomy bag and terminal cancer. You can
imagine the heartache. The managers of the home have taken us in, not just our mother, and treated us all with such compassion.
This home is exactly that a home. The staff know the residents and get to know the families that come to visit, greeting us all by name.
My mother's needs are met, and she is as happy as she can be away from my father.
The home is clean and comfortable, and the food smells wonderful and home-cooked daily.
I will forever be grateful to the manager and all the wonderful staff for the care they continue to give my darling mum.
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Review from Derek G (Nephew of Resident) published on 17 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
We recently visited a dear, elderly aunt who is resident in Penmeneth House and receiving 24-hour care. Although bed-ridden and entirely dependent on the staff, she is kept in fresh bedding and is cheerful and very well looked after by staff who really care. The staff warmly welcome visitors and generously
offer a hot drink even though they are clearly kept fully occupied with the needs of the elderly residents. From what we have experienced here, my wife and I heartily recommend this home to anyone looking for a loving home for an elderly relative or friend.
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Review from Luke B (Son of Resident) published on 17 April 2023
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Overall ExperienceOverall Experience5.0 out of 5
Very welcoming and friendly, with staff that go above and beyond to provide safe, high quality care. Staff have been extremely patient, supportive and responsive to my Dad’s changing health needs. Communication with us as a family has been excellent also. Thank you.
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Review from Roan R (Sister of Resident) published on 9 March 2023
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Overall ExperienceOverall Experience5.0 out of 5
An absolute gem of a care home! I feel very happy in the knowledge that my sister is happy and well cared for. The home itself is spotlessly clean, very family-orientated and the staff are wonderful, I can’t rate them high enough.We were very lucky to get in here.
Thank you all.
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Review from S C (Daughter of Resident) published on 24 January 2023
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Overall ExperienceOverall Experience5.0 out of 5
The care and staff in the home is excellent.
Food is good, and there is always time for everyone. They engage residents in activities and everybody always seems very comfortable and happy.
It seems like home from home.
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Review from Phil T (Son of Resident) published on 18 January 2023
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Overall ExperienceOverall Experience5.0 out of 5
The home is organised, clean and welcoming. My mum can be a little down, but the staff at the home do everything they can to keep moods lifted and my mum engaged. Making it always a pleasant experience. They are professional and treat all residents with dignity. Management are also engaging, supportive
and helpful.
The home is clean, staff well trained and welcoming. There are some lovely little personal touches. The home is an old listed building, so some areas can look dated, but this just adds to the charm. A home from home.
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Review from K H (Daughter of Resident) published on 18 January 2022
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Overall ExperienceOverall Experience5.0 out of 5
I'm very happy that my father is being taken care of at Penmeneth House. The staff and management are extremely caring and attentive, nothing is too much trouble. The home is kept clean, tidy and is very comfortable. I would highly recommend it.
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Review from Marie T (Daughter of Resident) published on 20 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident at Penmeneth House for just over two years and in that time the staff have seen mum through some very difficult health issues. They have been unfailingly professional and kind, dealing with not just her physical health but also her mental and emotional needs. Due to their
care and commitment, Mum made a full recovery from what seemed to be a devastating cerebral vascular accident. My mother loves living there and talks highly of the staff. The food is excellent and there always seems to be activities for the residents to do.
We are living in difficult times and I feel I could not have asked for better care for my mother.
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Review from David S (Son of Resident) published on 2 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother receives the best care from this home. She is involved in communal games which she enjoys and goes out when there's a trip. Her medical needs are well looked after and she is clean and well dressed at all times. I highly recommend this care home to anybody.
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Review from P D (Daughter of Resident) published on 11 September 2020
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been so happy and healthy since becoming a resident at Penmeneth House. Her health and weight has got so much better and the staff have been second to none. Especially over the COVID-19 lockdown, going above and beyond for the safety and care of extremely fragile residents. Clean, friendly
and 5* care I couldn't recommend them more highly.
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Review from Wanda C (Daughter of Resident) published on 10 September 2020
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very helpful and caring towards the residents, they are also very welcoming towards family visiting the residents. The home and facilities are to a very good standard. My father seems comfortable and content with the standards of care given. Thank you all for your efforts and compassion
to the residents.
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Review from M D (Niece of Resident) published on 4 May 2020
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Overall ExperienceOverall Experience5.0 out of 5
My Aunty has been a resident at Penmeneth House since November 2019. The staff has always been professional and helpful throughout. Nothing is ever too much trouble. Her needs are always catered for. The home is very homely, clean and tidy. The family is involved with decisions and supported throughout.
Food is home-cooked and nutritious and people's needs are met.
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Review from J N (Sister of Resident) published on 4 May 2020
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Overall ExperienceOverall Experience5.0 out of 5
Very happy, friendly, caring carers and staff, also very clean and homely.
Meals! Have a very good choice and wholesome.
I felt satisfied and happy to know that my sister is very well looked after.
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Review from David N (Nephew of Resident) published on 16 April 2020
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Overall ExperienceOverall Experience5.0 out of 5
Management are easy to approach, helpful and obviously care about resident's welfare.
The residents are made to feel that they are at home rather than in a home.
Staff appears friendly, understanding and caring. My auntie says repeatedly - 'There's nothing I can say that I don't like here.'
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Review from B P (Brother of Resident) published on 15 April 2020
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Overall ExperienceOverall Experience4.0 out of 5
This care home is very professionally run, friendly and goes that extra mile to make sure residents are well catered for.
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Review from Donna P (Daughter of Resident) published on 9 May 2016
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Overall ExperienceOverall Experience5.0 out of 5
This home is very clean very friendly and maintained nicely compared to other homes in area. Staff are first class from what I have experienced and I am quite happy for my mum to be in their care, also mum says the food is good this is a cosy and homely place for the residents also with only 14 residents
they have lots of attention am just glad my is with them.
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Review from Lynne H (Daughter of Resident) published on 6 May 2016
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Overall ExperienceOverall Experience5.0 out of 5
Penmeneth House Care Home is a clean, cosy, warm and friendly home for elderly people.
The staff a very obliging and helpful in every way, nothing is too much trouble for them.
Residents are treated with the utmost care and consideration.
I would recommend this home for loved ones needing that
extra care and support.
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Current Review Score: 9.2 (9.175)
Overview of Review Score
The Review Score of 9.2 (9.175) out of 10 for Penmeneth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Penmeneth House is calculated as follows:
(
(36 Excellents x 5)
+
(9 Goods x 4)
)
÷ 45 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Penmeneth House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 15 registered maximum number of service users is 3, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 31 Aug 2022
Overall Good
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
To be responsible to the registered provider for the day-to-day running of the home.
To be accountable for the home’s operations and activities.
To ensure that the home operates according to its registration status and conditions and complies with all legal requirements.
To manage the home to achieve the best possible outcomes for its service users.
To keep service users safe and well-protected at all times.
To develop, promote and maintain high standards of care and best practice.
To develop, implement and maintain the systems and structures needed to run the home in the interests of its service users.
To develop and manage effectively and efficiently the financial, human and material resources needed by the home.
To be an ambassador for the home, promoting and marketing its services.
To ensure the home remains financially viable.
To ensure that all staff are informed about and work according to the Codes of Practice for social care and (where applicable) nursing professionals.
Gillian Mclean
Job Title: Training Manager
Joined: 2019
A Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance.
• Determining and assessing an organisation’s training and employee development needs
• Creating training materials and programmes to address specific business objectives
• Writing reports, keeping records and managing training budgets
• Working with employees, the human resources teams and management to ensure the achievement of training objectives
• Monitoring and assessing the effectiveness and success of training programmes
• Keeping up-to-date on the latest training trends, developments and best practices
• Identifying and implementing a wide range of training techniques to improve efficiency and returns on investment
• Managing employee enrollment for training, scheduling training sessions and organizing the resources to facilitate training programmes.
Kim Champley
Job Title: Deputy Manager
Joined: 2022
As the Deputy Home Manager, you are required to oversee/maintain the care of Clients within the Home and in the absence of the Home Manager, to take responsibility for the day-to-day running of the Home, and ensure that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales. Your duties and responsibilities will include:
Care:
• Ensuring all Staff Members contribute to the best of their ability to the efficient running of the Home, and the creation of an atmosphere conducive to the best interests of Clients.
• Interacting with Clients to ensure that their health care needs are being met and resolving any problems where appropriate.
• Reporting any ill health among Clients and making requests for GP / Professional visits where necessary.
• Ensuring meals are of sufficient quantity and good quality, and that the Client’s dietary needs are met.
• Undertaking general work and personal care as appropriate.
• Administering prescribed medicines and maintaining the necessary records as per Company guidelines.
• Auditing Care Plan documentation, to ensure best practice, on a three-monthly basis.
• Practicing maximum integrity in all dealings with Clients' personal and financial affairs when required and avoiding abuse of the privileged relationship that exists with Clients.
Communication:
• Maintaining effective communications with the Home Manager.
• As requested by, and/or in the absence of, the Home Manager maintaining effective communications with Clients, Relatives, Staff Members, and any other concerned bodies
Frequently Asked Questions about Penmeneth House
What types of Care is Penmeneth House registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Penmeneth House provide?
Palliative Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Penmeneth House have?
There are 15 Single Rooms.
What are the Facilities & Services at Penmeneth House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Penmeneth House to the centre of Hayle?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
