Penrice House St Austell Ltd

Porthpean, St Austell PL26 6AZ
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9.9 19 Reviews
  • Penrice House St Austell Ltd, St Austell
Penrice House was established as a Residential Care Home in 1978, as a registered charity. The House is a Grade 2 listed building.

Situated in its own beautiful grounds, approximately one and a half miles from St. Austell’s town centre, the Home is approached by a private drive, some three-quarters of a mile long, through a combination of flowering shrubs and woodland. Seating is placed along the driveway and around the grounds.

The Registered Care Manager & Penrice House pride themselves on offering a highly professional care service for the elderly, with a personal touch. Prioritising dignity and respect, they follow the ethos that residential care needn't be seen as a last resort but rather as a new start, where people are able to enjoy the later years of life with the peace of mind that everything is taken care of.

They are pleased to accept service users for long term stays and offer respite were there are vacancies.

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Care Provided by Penrice House St Austell Ltd

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Penrice House St Austell Ltd
  • Person in charge
  • Clare Rowe-Hall (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Penrice House St Austell Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500

  • Individual fees for rooms are as follows:
    Single £1000.00
    Ensuite Single £1136.00
    Double with two persons   £1850.00
    Double with single occupancy £1375.00
    Ensuite Double with two persons £2000
    Ensuite double with single occupancy £1500.00
    Third party top ups are required for funded residents.


  • (these prices are only a guideline, please contact Penrice House St Austell Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at any time, with residents consent.


  • Parking

  • There is ample parking to the front of the premises for visitors.


Penrice House St Austell Ltd Reviews (19)

9.9

Penrice House St Austell Ltd has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years. Over all time Penrice House St Austell Ltd has 19 reviews.

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Review from B O (Respite Resident) assisted by family/friend published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using this service 4 months ago for daycare and respite. I did not know what to expect, Penrice House is beyond words and it is more than I ever expected.
The staff are marvellous and kind. The food is similar to what I would make at home, delicious and plentiful all freshly prepared in the
kitchen. The activities area has great variety and always something to do. Management are seen and well-known throughout the home. It's like driving into a film set of a rich house. I cannot wait to live here. I highly recommend coming to Penrice House.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Penrice House and are delighted that our care, food, activities, and management team have exceeded your expectations. Your kind words mean the world to us, and we're so pleased you feel at home here. We look forward to continuing to provide the care and environment you enjoy.


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Review from Christine B (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Penrice House on 1st August after six months in hospital following a fall. The love and care shown to her has far exceeded our expectations, nothing is too much trouble and the dedication shown to her is wonderful. Her mobility is non-existent on her own but with the assistance of
the staff at Penrice, Mum is afforded her dignity at all times. Her accommodation is extremely comfortable and food is excellent. The home itself is spotlessly clean and fresh at all times and we have been made to feel 100% part of the Penrice House family.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for your kind feedback. We're delighted to hear that our team's dedication has exceeded your expectations. Ensuring dignity, comfort is at the heart of what we do. We're so pleased your mum is happy with her care, accommodation and meals. If there's ever anything we can do to make her experience even better, please don't hesitate to let us know. Thank you for being part of the Penrice House family.


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Review from G G (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Penrice House for a year. The staff are wonderful and the care my mum receives is outstanding. Everyone is caring, kind and very very supportive. It's a very happy and welcoming home. All the residents are treated as individuals. The care and hard work of all shines through. Thank
you so so much.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team, no matter what their role at Penrice House.


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Review from A V (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and I couldn't wish for a more suitable home for her. I visited at the weekend and was able to walk through the woodland owned by Penrice. The gardens are kept well and there are many gardens to sit in. My mum enjoys the good weather and can sit in the summer house and enjoy the
outside space.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for the positive feedback. We are so lucky to have such wonderful grounds and woodland for everyone to enjoy. We look forward to seeing you again soon!


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Review from Gail G (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Penrice for nearly one year. In all that time we have found the staff to be so very caring, cheerful and very patient. They have been so accommodating and flexible to my parents needs. The staff are so alert to the changing medical needs of mum and dad. The staff are also so
aware of the needs, and are kind and caring towards family members who visit residents, especially when dealing with stressful and difficult medical situations. Thank you for your caring concern.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you for taking the time to leave this positive review of your experience of Penrice House. It's lovely to read that your parents are settled and that all of the staff are supportive, responsive and friendly. Thank you for recognising our team in this way, I know that they will really appreciate this kind feedback.


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Review from Colin P (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents stayed at Penrice and were made extremely welcome. It was not easy for either parent as they were used to living on their own but health issues dictated the need for change. My dad in particular found it hard but Penrice went out of their way to accommodate him. All staff took an interest
in my parents and developed a friendly, good relationship with both. As both parent's health deteriorated the home was excellent in how they monitored and cared for my parents.
Both parents subsequently passed away at the home and in the days leading up to death staff members went out of their way to ensure that there was company when the family could not be there.
As a family, we could not have wished for a better place for our parents to have been as their lives came to an end.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Your parents were a wonderful couple and am so glad you felt the staff always did their best to ensure they were happy and comfortable. We are delighted that we were able to make their time here together, and with us all, positive for you and your family. Thank you so much for taking the time to send this review to us.


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Review from Les R (Brother of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with Penrice House now for more than two and a half years. Initially apprehensive after living alone as a widow for a long time, she soon settled in and is now very happy there. The key to that is the staff as they are always very attentive, very helpful, patient and understanding.
They take a great deal of care for every resident and (as was evidenced by another relative of mine who died there recently) often go over and above normal duties in ensuring each resident is content, comfortable and well-catered for. Visiting my sister is always a pleasant experience as visitors are made to feel welcome and there are no time restraints. Questions about my sister are encouraged and the staff are fully responsive. If there are changes in my sister's health, they are fully reported by contacting me at all times. I am freed from worry for much of my time knowing that my sister is in good hands.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for such lovely feedback. We always want visitors to feel like it is a home from home and a part of the Penrice House family. To know that your relatives have the best care and support they could wish for is always our goal. We look forward to seeing you again soon!


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Review from Keith H (Son of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my stepfather to Penrice House St Austell in August 2022. From the very beginning, the staff displayed an approach to caring for residents as an individual. They have demonstrated the ability to understand the foible of each individual. I have extensive experience in the medical world and have
found the care at Penrice to be excellent.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you for such a lovely review, we are all very proud of the work we do, and are very grateful for your kind words and support.


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Review from Ian M (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to look at possibilities, to mum and dad having a week's respite, the whole experience was excellent. The staff are very happy, and the residents and visitors are very happy too. This was the first time for my parents and my dad in particular was initially reticent. He is now a
convert and is looking forward to his next visit. It is more country house hotel with additional care rather than a residential care home. Well done 'team penrice'.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you for such wonderful feedback. Mum and Dad were wonderful company and we are so glad they enjoyed their time with us.
We look forward to them joining us again in the near future.


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Review from B W (Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry, this is boring but couldn't do less than excellent. Feels like home and the staff and residents are a big family.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you so much for this lovely review. We are so happy to have you as a member of the Penrice House family.


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Review from Kevin N (Husband of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers the last 6 months of care that Penrice House has given to my wife. I have written a review previously a couple of years ago praising the high level of care that this home provides, but they have exceeded that if that is possible. My wife was taken to A&E with suspected stroke, where
she was put on End of Life Care, Penrice arranged to have her returned to the home, so they could look after her.
The care, love, and attention that she received during this time has been exceptional, she is now off EOL Care, during the first couple of weeks I was at her bedside, therefore I have seen first-hand the care given 24hrs/day, 7 days/week to all residents, it is truly incredible.
My family and especially me would like to thank you all for what you have done and continue to do. It's all down to the magic created by everybody and everything associated with Penrice.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltd

Thank you for such a lovely review. It is a pleasure to support your wife at Penrice House, and that in turn we get to spend time with such a supportive family. We are all very proud of the work we do, and are so very grateful for your kind words.


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Review from Colin H (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has just passed away at the tender age of 96. Until recently she lived independently in her own home. Her final weeks were spent in the grand surroundings of Penrice House where she was treated like a queen. The family cannot speak highly enough of the dedicated, thoughtful and friendly staff
there.


We thank them all for the outstanding quality of care provided.


Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you so much for taking the time to write a review of the home at this difficult time. We are really pleased that you are so happy with the care that we provided for your mother.


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Review from Lesley F (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful nothing is ever too much trouble, always feel confident that my mother is getting the best care.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you very much for this positive review. The team strive to provide the best possible care and home for our residents and it's great to see that you feel we are achieving this goal.


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Review from Katharine R (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very difficult decision to help a family member decide on a care facility, but I cannot think of any other home I would want my mum to be in. It is a wonderful house in a fantastic setting. But above all, it is the staff that make this home amazing, every one of them. They really care for my
mum, and this is a great relief to me.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

We are so pleased that you are so happy with the service we provide, thank you so much for taking the time to complete the review and share your opinions of the home.


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Review from Sarah B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Penrice House for 18 months. Unfortunately, for most of that time, the Home has been subject to COVID restrictions and although this has not made things easy for either staff, residents or family and friends, I have been impressed with the way these have been implemented.
Every effort has been made to ensure the safety of staff and residents whilst allowing visitors to see their loved ones under carefully controlled arrangements. My Dad has been cared for with dignity and respect at all times and the staff are wonderful with him. There are many and varied activities arranged for residents to enjoy - a current favourite being the cinema sessions in the main lounge. Staff are proactive in keeping me up to date with Dad's condition and are always kind, helpful and discrete when dealing with his personal care. I cannot recommend them enough, thank you to all at Penrice House for your care, humour and discretion.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you for your very complimentary review, we are very glad to hear that you are so pleased with the care that the team are offering to your father. We are all looking forward to the easing of the covid restrictions, so we can resume many of the things which are currently on hold due to the situation we all find ourselves in.


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Review from Edmund W (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Penrice House is exemplary. The staff are caring, patient and work hard to provide a comfortable and enjoyable home life. Attention to detail is consistent and thorough; residents are frequently asked for ideas about improving provision and these are acted upon. The building is
warm, well-appointed and welcoming. The response to the pandemic was appropriate, proportionate and proactive, targeted on providing a high degree of safety. Overall the standard is excellent and I would recommend it without hesitation.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

It's great that you are so pleased with our service and we are looking forward to enhancing the activities available to residents as covid rules lessen. Thanks for taking the time to write a review.


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Review from Marjorie D (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent help from staff which gives the lovely home feeling and happy to live here. Excellent manager, always happy and helpful.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you for taking the time to write this review of our service, we are so pleased that you are very happy with the home and the care that you are receiving.


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Review from Dorothy W (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Penrice House is a beautiful house set in beautiful woodlands. It has been a care home for over 40 years. Most of the rooms are singles, many of them having private facilities. The food is excellent with a choice of menu for meals. Visitors are welcome at most times and there is a choice of activities
on weekdays. The home has a minibus, a shop, hairdressing salon, a small library and laundry. The staff are caring and helpful, the atmosphere relaxed and friendly. As the home is a charity, the fees are reasonable for what is on offer.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you very much for taking the time to review our service, we are very glad that you are happy with your experience at the home.


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Review from Katherine W (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate our good fortune in finding Penrice House for our mother-in-law who has now been a resident for over 4 years. We simply could not wish for any better provision: the staff are all extremely well trained, with an emphasis on individual, attentive care. The house and grounds are absolutely
beautiful and we have been very impressed with the way in which there is constant re-decoration so that nothing ever looks tired or shabby. Mum has changed rooms several times and each time the room into which she moves is redecorated and carpets replaced. The food is home-cooked and plentiful with drinks provided throughout the day. The way in which Covid was dealt with was exemplary and we all felt as safe and secure as it was possible to be. The staff went to a great deal of trouble to celebrate Mum's 90th with us during lockdown. Mum has always been able to raise any concerns she has had, knowing that she will be sympathetically listened to and action taken.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell Ltd

Thank you so much for taking the time to write a review of Penrice House, we are really happy to hear how pleased you are with the service that we provide.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Penrice House St Austell Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Penrice House St Austell Ltd is calculated as follows: ( (125 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penrice House St Austell Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Clare

Clare Rowe-Hall

Job Title: Registered Care Manager

Joined: 2003

Hello, I am Clare and my in role as Care Manager I am responsible for managing all key aspects of the care within the home.


I have over 30 years of experience in elderly care and have a significant understanding of the sector and the relationships required to deliver quality care to residents and families.


I am aware of the local infrastructure that supports the community and has engaged in collaborative work with some of the professionals within these organisations and has the motivation to develop into the wider community.


I began my career in care 32 years ago as a care assistant. Since then I have completed my NVQ Levels 2, 3 and 4 in Health and Social Care as well as the Post Graduate Certificate in Education, along with 20 specialist training courses. I am passionate about creating a positive, family environment for residents and staff.


When not busy at Penrice House, I enjoy camping, holidays and spending time with my two adult children and friends and family in the wonderful Cornish countryside.


Frequently Asked Questions about Penrice House St Austell Ltd

What types of Care is Penrice House St Austell Ltd registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penrice House St Austell Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Penrice House St Austell Ltd have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Penrice House St Austell Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penrice House St Austell Ltd to the centre of St Austell?

1.6 mile(s) as the crow flies, distance by road may be significantly further.