Penberthy Residential Care Home

111 Mount Wise, Newquay TR7 2BT
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9.4 21 Reviews
  • Penberthy Residential Care Home, Newquay
Set back from the beach, a short distance from the town centre in a quiet residential area of Newquay, Penberthy is a small home with a very warm, family feel.

There is a beautiful, enclosed garden, where the team supports residents to grow their own produce. This summer they’ve enjoyed harvesting this for the chef to use in the kitchen - from sweetcorn and runner beans to tomatoes. There is also a summer house and a Hawaiian-themed barbecue area, which is fantastic for summer garden parties and celebrations.

Part of the home is a converted manor house, with period features such as high ceilings and beautiful stain glass windows.

There are spacious bedrooms and a welcoming lounge area, with patio doors leading to the gardens, where residents can relax with loved ones, who are welcome at any time, and often take part in activities. With everything from live musical entertainment, including performances from the local Forget-Me-Not choir, to pamper sessions, with manicures and hand massages, there are so many activities to enjoy.

In the dining room residents enjoy delicious home-cooked meals together, including roast dinners with all the trimmings, fish and chip Fridays and home-baking for afternoon tea.

The team is also passionate about embracing the local community into the home, with regular visits from young school children, who love taking part in intergenerational activities with the residents, to Scout groups who enjoy gardening activities.

The care home also has a hairdressing salon, for regular appointments with a mobile hairdresser.

A stone’s throw from the town centre, there are also lots of places to enjoy visiting outside the home, from pubs and cafés to the beach.

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Care Provided by Penberthy Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sue Aldridge (Acting Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Penberthy Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,611
    • RESPITE Self-Funded Residential Care from £1,611

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1611, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Penberthy Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Penberthy House do not restrict visits to certain hours of the day, Penberthy want this to be their home, as much as ours.


Penberthy Residential Care Home Reviews (21)

Total of 21, showing 1-20
9.4

Penberthy Residential Care Home has a Review Score of 9.4 (9.357) out of 10, based on 11 reviews in the last 2 years. Over all time Penberthy Residential Care Home has 21 reviews.

Overall Experience

  • 15
  • 5
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  • 1

Date Published

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Review from P A (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a number of years now. She says she likes the staff there. When mum is having a bad day the staff seem very understanding. A GP is called when needed, chiropodist etc. There's a very pleasant atmosphere at the home. Mum enjoys the singing entertainment and having her hair
done. Overall management and staff do a very good job in field of work that isn't easy.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely review. We're so pleased to hear that your mum feels so comfortable and well cared for at Penberthy. It's wonderful to know she enjoys the activities and services we offer, like the music and hairdressing. We will be sure to share your comments with the team, who will be delighted to read your kind words, thank you.


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Review from T G (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seemed very pleasant, made us a drink and biscuits when we arrived. The lady we visited looked well looked after and seemed to have a good relationship with the staff. The room was very nice, although would have been nice if she had an ensuite shower. Unable to comment on activities, facilities,
value for money or management.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your kind words about our staff and the care provided at Penberthy. We're so pleased to hear that you had such a positive experience during your visit. We appreciate your feedback regarding the ensuite and if you ever have any questions or would like more information about our activities and facilities, please don't hesitate to ask.


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Review from S G (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself (building) could do with a lick of paint but the staff are amazing. The staff are always friendly, helpful and kind.
I feel happy that my Mum is being looked after and cared for in a safe environment.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you so much for your kind words about our staff they are truly dedicated to enriching the lives of their residents. We're pleased to share that there will be lots of painting and refreshing happening soon now that the new radiators have been installed. Your feedback means a lot to us and were always striving to make Penberthy as welcoming as possible for our residents and their families.


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Review from Julie C (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not under any circumstances have any member of your family admitted to this home. We love, adore our mum and wanted the best for her. We were assured she would be looked after. Sadly the opposite. After getting safeguarding involved thankfully she is now having showers but her weight still dropping
drastically and still not hoisted properly into bed or chair dependent on staff working. So many times we've arrived and wet through and hanging off the edge of the chair. Given overdose of tablets, sat with no teeth in. Nobody even noticed (mum is so particular about this! Arrived one morning, Mum covered in snot distressed. The team leader oblivious, sat eating her breakfast, even when pointing this is out said I've just wiped her nose, no tissues anywhere and then got a blue roll out of kitchen! So many incidents, heartbreaking. Last incident left in a wheelchair on her own in her room and fell. Heartbroken, all we want is for our mum to be safe and looked after.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your review. We are fully investigating this complaint and are aware that you are in regular, close contact with the regional manager to resolve these concerns and she will of course, continue working with you directly to reach an outcome you are happy with.


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Review from Jon Q (Relative of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fundraising day. Very welcoming from staff. Manager was brilliant with guests, residents and staff. She is very knowledgeable but with a warm sense of humour, lovely personality. Staff seemed very attentive to residents' needs. Lovely day.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your lovely review. We're delighted that you had such a positive experience at our fundraising day at Penberthy. We're so glad you enjoyed the day and we appreciate your kind words!


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Review from B A (Cousin of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always love visiting my cousin at Penberthy. The staff are always lovely and polite and my cousin seems very content there. I can always smell a beautiful smell from the kitchen, always makes me hungry.

Reply from Kate Yates, Communications and Content Specialist at Penberthy Residential Care Home

Thank you for your five-star review for Penberthy, the team will be delighted, especially the chef!


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Review from Christine B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very helpful. Very understanding and keep in contact with me with any little thing that involves my mum. I'm happy with the care the staff gives my mum, she is very settled and happy at Penberthy.

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Review from P J (Friend of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was beautifully decorated for Christmas. Atmosphere was very festive. Staff very friendly and welcoming. My friend who I was visiting told me the carers are lovely.
I left as tea was being served, and it looked lovely.

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Review from K A (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy about my mum staying at Penberthy. All the staff are very lovely, and she is well looked after. I see they have a new activities lady working here, and found my mum seems to be interacting a lot more with everything since she started.

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Review from L R (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit Penberthy and find the staff to be helpful and supportive of residents and visitors alike. I'm always treated with professionalism and a smile.

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Review from A P (Nephew of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and polite staff. Accommodate visitors with ease. Residents are well looked after and attended to promptly.

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Review from Krista B (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penberthy House has provided such relief to my father's family. We are assured he is being looked after by such a wonderful team. They are always accommodating on my visits, making it feel like a home away from home. Over the time he has been there, the staff have always been so welcoming and talkative
and it's been a pleasure getting to know each one. It really assures me that he's being looked after by caring, emphatic and passionate individuals that have a good sense of humour. It has given me peace of mind.

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Review from Philip H (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my parents are receiving at Penberthy House is excellent. All the carers are professional kind and caring. They keep us well informed of any medical issues, concerns or changes and are always polite and helpful. My brother and I are much happier in the knowledge that my parents are safe
and well cared for by such lovely people.

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Review from Albert W (Brother of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the care shown by staff to residents and to visitors.

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Review from Michael J (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Penberthy House, Newquay (administrators and carers and female and male) are very professional. I have never seen they show anything other than care and kindness towards the residents, even though some, on occasions, may try the patience of a saint. My wife who is a resident has dementia
and I can no longer care for her on my own. As she has to be in a nursing home, I couldn't wish for a better place.

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Review from Ronald M (Husband of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first took my wife to the care home in February 2017 I did not think she would like it.
I was amazed the next day as it was plain to see that she was enjoying herself.
The staff (without exception) have been wonderful and many thanks for all the exceptional care that they have given to my wife
over these few months that she has been there.
I don't think I can say more.
Thank you all of you for your help and care that you have given to my wife over these few months.
I will try to call in to see you all from time to time.
Sincere thanks to you all for your caring manner.

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Review from June H (Resident) assisted by family/friend published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and great food. Very clean with great views. The staff are worth their weight in gold, couldn't ask for a better place or staff.

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Review from Paula J (Daughter-in-law of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely friendly and always made welcome at any time. Residents always clean and happy. Pleasant atmosphere.

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Review from Leslie M (Husband of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home warm and friendly. The staff are caring and helpful at all times and treat my wife with respect and care.

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Review from Julie H (Daughter of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Penberthy House now for 5 months after moving from another care home. The care that is given here far exceeds that what mum was given at the previous home. The staff are always polite and responsive to any questions I might have. I can tell by mums attitude when I visit that she is happy
here, and likes the staff.
The staff are quick to inform me if mum is unwell and what they are doing to resolve it.

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Current Review Score: 9.4 (9.357)

Overview of Review Score

The Review Score of 9.4 (9.357) out of 10 for Penberthy Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Penberthy Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 126 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penberthy Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Sue

Sue Aldridge

Job Title: Penberthy Care Home Manager

Joined: 2019

I am a passionate and well-rounded person and always want the best for our residents. I work hard to ensure that our staff at Penberthy have the skill set to assist our residents with every aspect of their daily living. I encourage staff with any ideas that they have, to bring them forward if they enable our residents to live a richer, more full life. Our residents at Penberthy have access to activities throughout the day and evening. We arrange outings and have entertainers come into Penberthy on a regular basis.


I have worked as an area manager for community Care for Cornwall Care for 10 years, I then decided to change career paths into the Residential setting. I have 15 years’ experience within the health sector, I was the Deputy Manager when Penberthy earned all green on the CQC inspection. I embrace change, lead by example and always have a positive, warm attitude.


Frequently Asked Questions about Penberthy Residential Care Home

What types of Care is Penberthy Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penberthy Residential Care Home provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Penberthy Residential Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Penberthy Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Penberthy Residential Care Home to the centre of Newquay?

0.4 mile(s) as the crow flies, distance by road may be significantly further.