Review from C E (Son of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the standard of care. I feel Mum is being well looked after. Her room is large, and she has all the things she needs. There have been a few mix-ups with clothing, but the only real issue, teeth were lost as well.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Thank you for taking the time to leave this really positive review of your experience, and that of your mum, with our care team and care home at St Petroc's. It's great that your mum is being well looked after and you are very pleased with the standard of care. Sorry to learn of the mix-ups with clothing and lost teeth - I'm sure the manager and her team will take this on board and seek to ensure that this does not happen again. Thank you again for the feedback, kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah O (Niece of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience

My aunt moved into St Petroc's in January. I was very apprehensive, but the team at St Petroc's were warm and welcoming and helped make this transition as painless as possible.
It is very much a homely environment, always spotlessly clean, and all the team goes the extra mile to accommodate the needs

of my aunt and keep me informed of any concerns. I always feel welcomed when visiting. There are many activities on offer and I receive a monthly newsletter, I find this very reassuring.
I was very hesitant to make this move but cannot recommend St Petroc's highly enough.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Sarah, thank you for taking the time to write and post this fantastic 5/5-star review of your experience with our care team and care home at St Petroc's in Bodmin, Cornwall. It's really great to read about how happy you are with the care that your aunt is receiving at St Petroc's, and thank you, in particular, for your kind words recognising our fantastic care team for their warmth and hard work. Yours is a common story in the industry - it's natural for people to be wary of moving into or helping a loved one move into a care home, but on almost every occasion, it quickly becomes recognised as a positive move where the new resident soon becomes part of a new community with new friendships whilst also having the burden of the daily chores of life (laundry, cooking, cleaning etc) taken care of for them. Thank you again for this feedback. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila B (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

It was the best thing I ever did with the help from social services to get my mum safely into St Petroc's from a council flat where she was so lonely. What a difference this has made to her in the six months she has been there. I phone her twice a day as I live in North Wales. The staff are amazing

and keep me informed of any issues my mum has. I look forward to the times I go down and visit her.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Good afternoon Sheila. Thank you so much for this really positive and informative review of your experience, (and more importantly, your mum's experience) living at our St Petroc's Residential Care Home in Bodmin, Cornwall. It's lovely to read that you feel the decision to move your mum to St Petroc's was 'the best thing you ever did'. We see situations such as yours regularly in our care homes, I often speak to residents who say 'I wished I'd moved in years ago, but I was worried I was giving up my independence' etc. It's hard for us, as an industry, to convince people (and their families) that a move to a care home can so often be a life-enhancing experience with a network of new friends, confidence that there is always somebody on hand to help out if needed (plus all of the cooking, laundry etc done for you. Thank you for acknowledging our 'amazing' care team members - it's all down to them really! And yes, we all hope that we will soon see regular family visits for all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

So very happy to have moved our mother from her previous care home.
Excellent.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Susan. Thank you for this really positive review of your experience with our care team and care home at St Petroc's in Bodmin, Cornwall. It's really nice to learn that your mum is so happy at St Petroc's, and I know the care team will also be really pleased to see your review. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Wife of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

Since my husband has been a resident here, I have found St Petroc's a lovely place, and the staff very welcoming and super-efficient. I don't think he could be in a better place. He looks well, and I believe the food is very good and lots of it. I would definitely recommend it.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Jean. Thank you for leaving this really lovely review of your experience with our care team and care home at St Petrocs in Bodmin, Cornwall. It's lovely to read that your husband looks well and that you feel he could not be in a better place. Your kind words about our care team members will be greatly appreciated by them. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley K (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

Staff are lovely and work very hard in trying times. We feel that communication could be better as we've not always been told if Dad is not well. I always feel welcome on visits and nothing seems to be too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been here doe at least two months, and what a difference in her, we have all seen her so happy and fitted in, loves all the activities.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Sharon, thank you for taking the time to leave this really uplifting and positive review of our Care Team and Care Home at St Petroc's in Bodmin, Cornwall. We're all really pleased that your mum has settled in so well and that she is so happy. Feedback such as this is a real morale booster for us all:) Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley C (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff and management are very good with my mother, who has dementia and can be very demanding at times, but they deal with her very well.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hi Beverley, thank you for taking the time to leave this review of your experience with our care team and care home at St Petroc's. It's really nice to read that our care home manager and her care team are all very good with your mum. They will all be really pleased when they see this feedback. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry A (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

My dad's been at the home for just over a year, and he seems to be very well looked after. The staff are fantastic with him. Myself and all the family are very happy with St Petric's.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Terry, thank you for taking the time to post this love 5/5 star review of your experience with our care team and care home at St Petroc's. It's really nice to read that your Dad is very well looked after at St Petroc's. Of course, it's really great to read that the care team are 'fantastic' with him. I know the manager and her care team, work really hard at St Petroc's and will greatly appreciate this positive feedback from you. We're all really pleased that you and your family are happy with St Petroc's. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer B (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

Mum was in a "bad way" at her previous home, following 18-months in lockdown and being unable to see her family. The overall experience of making the move to St Petroc's, from initial viewing to now (only six weeks), has proven far easier than we could have hoped! Mum is now cheerfully and full of life

again!

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good afternoon Jennifer, thank you for taking the time to post this really lovely review of your experience with our Care Team and Care Home at St Petroc's in Bodmin. It was, of course, sad to learn that your mum has been in a bad way. It's lovely to then read that she is now cheerful and full of life again. Care Homes and their residents and family members/friends, have been through a really hard 18 months - and we are not out of the woods yet of course. We hope there is light at the end of the tunnel, and we can all get back to something like normal again soon. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandie K (Daughter-in-law of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always very happy and helpful.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good afternoon Sandie, thank you for taking the time to post this 5/5 S=star review for our Care Team and Care Home at St Petroc's in Bodmin. I know our care team members are always really appreciative of all such feedback as it very publicly recognises their hard work and the positive impact they have upon not just the residents in their care but also the family and friends of those residents. Thank you again. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

Very helpful staff.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Good afternoon, thank you for taking the time to post this review of your experience with our Care Team and Care Home at St Petroc's in Bodmin. It's always reassuring to read how helpful our care teams have been. Kindest regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike M (Son of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience

St Petroc's staff have always gone the extra mile to help my mother meet with her family by Skype, through the window and sitting outside. My mother is delighted to be at St Petroc's now she has settled in and got to know everybody. Thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

Always friendly and welcoming. Mum is very happy here.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Thank you for taking the time to write and publish this 5/5 Star review of your experience with our Care Team and are Home at St. Petroc's in Bodmin, Cornwall. It's great to learn that your Mum is very happy at St. Petroc's and that the Care Team are always friendly and welcoming. Kindest regards, Nathan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience

Safe and staff are friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Grandson of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

I've always been appreciative of the genuine sense of kindness shown by the care staff at St Petroc's towards Gran over the years. During the lockdown, this has become even more apparent, especially in light of all the hard work that's been done to successfully keep residents safe. The introduction

of regular Skype calls has made an enormous difference, greatly adding to Gran's quality of life. She's been gently introduced to this new way of communicating by staff members who demonstrate sincere patience. It's always a pleasure seeing her looking well and clearly well taken care of. Without fail, she speaks highly of the carers at St Petroc's every time we talk.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Good afternoon. Thank you for taking the time to write and publish this lovely review of your experience with our Care Team and Care Home at St Petroc's in Bodmin, Cornwall. It's lovely to read about how the Care Team has looked after your Gran and helped her to keep in touch with her loved ones through the Covid 19 lockdown. The Care Team at St Petroc's, as is the case, across all of our homes, have stepped up greatly during the Covid 19 crisis and have, as you have indicated, clearly put the well-being of the residents in their care as their number 1 priority - we thank them for it as much as we can! Thank you again for this lovely feedback and thank you to your Gran for her kind words about our care team members. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor D (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My father became a resident in January. He loves the care and attention from the staff as he had become lonely living on his own since his wife passed away. His room is homely and spacious and he really likes the home-cooked food. It is such a relief for the family to know he is safe and so well cared

for.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Thank you for taking the time to write and publish this lovely review of your experience with our care team and care home at St Petroc's in Bodmin. It's great to hear that your dad has settled in well at St Petroc's and that he 'loves the care and attention from the staff'. It's lovely to hear that he is enjoying the company and, of course, that you, as his family, are relieved knowing that he is safe and well cared for. It's really great for our care teams to receive feedback such as this in recognition of their hard work and dedication. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

Caring staff, showing respect and compassion, good attention to detail.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Thank you for taking the time to write and publish this really positive review of your experience with our care team and care home at St Petroc's in Bodmin. Your review clearly focusses on the care team and their respect, compassion and attention to detail. We fully agree, it's the care team that determines how good a care home is - and at St Petroc's we have a really good care team! Thank you for providing this positive feedback - it's a really great moral boost for the whole team. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire T (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

This a lovely care home that welcomed my father three months ago and deal efficiently with his care needs. He is very happy with the care staff, the food, his bedroom, and the shared areas. The staff are very caring and efficient and I feel he is looked after very well.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Thank you for taking the time to write and publish this 5/5 Star Review of your experience with our care team and care home at St. Petroc's in Bodmin. We're all really pleased that your dad has been made so welcome and that he is happy with the care team, food, his bedroom and the shared areas. It's really motivating for our care teams to receive feedback such as this in recognition of their hard work and dedication - thank you again for taking the time to provide it. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice W (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My dad has been in St Petroc's since January. Due to the care he has received, he is noticeably so much better health-wise and mentally. He loves the entertainment and looks forward to joining in. He has always had a good appetite and thoroughly enjoys the lovely meals.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Thank you for taking the time to write and publish this 5/5 star review of your experience with our care team and care home at St Petroc's in Bodmin. It's really great to hear how well your dad is getting on at St Petroc's - that he is better, both health-wise and mentally, and that he enjoys the entertainment. Of course, we will also make sure that our cooks know how much he likes the food! Thank you again for leaving this review - it's really great for our care teams to receive public recognition such as this. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

St Petroc's House Care Home

Care Provided by St Petroc's House Care Home

Good to Know

Funding & Fees Guide for St Petroc's House Care Home

Facilities