Review from Julia B (Niece of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

I visited my 98-year-old uncle whilst I was on holiday in Cornwall. I was very impressed with the home. The place was clean, smelt nice and the staff were friendly and efficient. They seemed to cater for my uncle's total needs, nothing was too much trouble. I was impressed, especially as I managed a

51 bedded nursing home myself until I retired.

Reply from Nathan Stone, Director. at St Petroc's House Care Home

Good morning Julia B. Thank you for taking the time to write this review following your visit to our St Petrocs Care Home in Bodmin. It's always really nice for the home and the care team to receive such public recognition as this. Of course, perhaps even a little bit more when it comes from somebody such as yourself who is well aware of the hard work that goes into running a care home:) Thank you again, Nathan.

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Review from Doreen P (Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience

I feel very lucky to have found such a caring nursing home. I was encouraged to make my room into a home from home, with some of my own belongings and furniture which made it so easy to settle in. All staff from managers to all care staff, down to kitchen staff, can't do enough for you.
The atmosphere

here is wonderful, everyone is very caring, nothing is too much trouble for them. Whatever your needs, they help us to do arts and crafts, we are also helped to pot plants for those of us how miss our gardens. They are 100% behind you all the way.
My family know I am secure and happy. I bless the day I found such lovely new friends and carers. We have a weekly hairdresser and monthly chiropodist, which is a great help.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Thank you for taking the time to write this review of your experience at our St Petrocs Care Home. It's really great to learn that you are enjoying your stay with us at St Petrocs and clearly making the most of all of the opportunities that are available (arts, crafts, gardening etc).

We have a fantastic team at St Petrocs and it's always great to see them receiving such public recognition as this for their hard work and dedication. It's our pleasure to have you living with us.

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Review from Sue P (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

Mum came to St Petrocs House Care Home for 2 weeks respite which turned into 6 weeks! She was well cared for, all the staff were very kind and friendly and meals were excellent. Sometimes she would have liked a few more activities but she was happy to join in with most of the activities provided.
There

was a trip to the coast on a mini bus which she particularly enjoyed. There are regular visits by a hairdresser and chiropodist.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good afternoon Sue P - thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at St Petroc's House Care Home. It's great that your mum had such a good stay at St Petroc's House Care Home and thank you for your kind words about the Care Team and meals. I was at the home just yesterday and came away thinking what a nice place it is.

Kindest regards,

Nathan.

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Review from Diana T (Resident) assisted by family/friend published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

I have found St Petroc's House Care Home a very happy go lucky environment. Everywhere is clean and tidy. The food is of a reasonable standard. The staff are all friendly and helpful. I have enjoyed the beautiful garden and the freedom of movement I am allowed around this large property. I love my room

which is very light and airy.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good morning Diana T - thank you for taking the time to write and publish this review of our Care Team and Care Home at St Petrocs in Bodmin. It's always really nice to hear that our residents feel happy and well looked after. A 'Happy go lucky' atmosphere is a really great achievement for our Care Team to have reached, in particular given the ridged rules and regulations that they must adhere to in their day to day working lives. Again, it's great to hear that you are happy and thank you for this lovely feedback which will be warmly received by our Care Team.

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Review from Vivien D (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

My father, who is a centenarian, had stayed at St Petroc's several times in the past three months. He has been made very welcome and very comfortable. I have been made very welcome and very comfortable. I have been impressed by the efficiency and empathy of the staff, and by the range of services and

activities available. I am very grateful to St Petroc's for the care he has been shown and would have no hesitation in recommending this care home.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good morning Vivien D. Thank you for taking the time to write and post this lovely review of our Care Team and Care Home, St. Petrocs in Bodmin. It's great to hear that your Dad has been so well looked after and enjoyed his stays. We know our Care Teams work really hard and do a really difficult and equally really important job - and it's always great when they are recognised/thanked for it through feedback such as yours. Kindest regards

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Review from Eleanor H (Wife of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

Ok.

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Review from Carol H (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience

When entering St Petroc's House Care Home you feel automatically like you are home. It is such a clean and relaxing environment to be in. I know that my mum is very happy and the staff are so professional and helpful whenever you see them.
Watching the staff with other clients/residents they are treated

with respect and the staff empathise with each individual person.

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Review from Patricia T (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has experienced very good care during her time at the home. Staff have kept me informed at all times with falls. My mind is now at ease knowing mum is happy.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good morning Patricia T - Many thanks for taking the time to write and publish this review of your experience with our St Petrocs Care Home and Care Team in Bodmin. We're all really pleased that your mum is getting such good care and that your own mind is 'at ease' knowing that she is happy. Kindest regards, Nathan.

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Review from Ann W (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Your staff are caring both to residents and visitors. The recent refurbishment has been beneficial. (I'm amazed how the decorators worked without inconvenience to the residents).
When visiting my very elderly (102) dad, who is blind, deaf and frail, it can be difficult to sit near enough in the lounge

to be able to communicate with him. The option is taking him to his room can cause him distress as he is immobile.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good afternoon Ann W. Thank you for taking the time to write and publish this review of your experience with our St Petrocs Care Home in Bodmin. It's always great when our care teams receive public shows of appreciation and recognition such as this. With regards to the issue about being able to sit close enough to your Dad when you visit please do have a word with any of the team members to see if a suitable solution can be found. Kindest regards, Nathan.

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Review from Chris B (Son of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother was a resident of St Petroc's twice as a temporary resident (respite) before becoming permanent in March due to deteriorating mobility and dementia. She was made very welcome and quickly settled in despite some apprehension. She was very happy with the staff and food at all times and had a

very pleasant, bright room. On the occasion that she needed a GP, the home was very prompt in arranging it and became experts at spotting problems early. As she deteriorated and became bed bound, she was kept very clean with no pressure sore issues due to good care. I unhesitatingly recommend St Petroc's and it's staff.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Good afternoon Firstly, thank you for taking the time to write and publish this review of the care that you and your mum experienced at our St. Petrocs Care Home in Bodmin. We are all very proud of our whole care team at St. Petrocs. This is a care home with an outstanding local reputation earned through years of consistently high-quality care provided by dedicated care team members. That said, feedback such as yours is always very much appreciated and a very welcome public acknowledgement of the hard work of the care team there.

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Review from Kaye E (Grandson of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience

My mum moved into permanent care in March 2016. In her last month, she was really poorly. The carers made her life as comfortable as possible. They fed her at meal times, turned her to prevent any sores and went above and beyond the normal care to help her.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Kaye E. Firstly, thank you for taking the time to write and publish this review of the care that your Grandmother has received at our St Petrocs Care Home in Bodmin. We're all really pleased that you are happy with the service. It's great, especially for our care team members, whose hard work and dedication your are recognizing, to have such public recognition for this hard work. Again, thank you.

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Review from Julie H (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

The home has improved since the last survey. There is more staff here at all times and they now have a very good activities session in the afternoons. All the carers are very kind and pleasant.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Julie H. Many thanks for taking the time to write and publish this review. It's always interesting to hear the views of people who have been involved with our homes over a period of time. As such it's great to hear that you feel the home has improved in the past 12 months - we've always enjoyed very positive feedback in relation to St Petrocs and it's often the case that the better you are the harder it is to find improvement - it's great to hear that the manager and her team have managed it.

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Review from Patrick P (Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience

This is my first experience of a care home. I am full of praise for the way I have been looked after since I came here about ten days ago. My private room is very comfortable, the food is good and the staff are so helpful. Nothing is any trouble to them. I am here for a short stay and I will be sorry

to leave.

Reply from Nathan Stone, Director at St Petroc's House Care Home

Hello Patrick P. Thank you for taking the time to write and publish this lovely review of your experience at our St Petrocs Residential Care Home in Bodmin, Cornwall. It's really kind of you to praise the care team and care home as you have - I think we may have met when I visited St Petrocs last week - whether we did meet or not - I wish you all the best when your short stay with us comes to an end.

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St Petroc's House Care Home

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