Philiphaugh Manor

Station Road, St Columb, TR9 6BX
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9.5 41 Reviews
  • Philiphaugh Manor, St Columb
Philiphaugh Manor is one of the finest retirement homes in Cornwall, dedicated to providing quality living for ladies and gentlemen.

Philiphaugh Manor is an outstanding, newly refurbished Grade II listed building dating back to 1893. The home provides a tranquil, relaxing and spacious environment within beautiful grounds, with the benefits of assistance as needed from a trained and friendly care team.

Philiphaugh Manor has provided high quality residential care for the elderly since the 1980s. The home, standing in its own spacious landscaped gardens, is within walking distance of the main shops and banks of St Columb Major. It is only 4 miles from Newquay Airport and just a short drive from the main A30.

There are magnificent views of the surrounding countryside and gardens, with paths offering a safe environment for walking. There are numerous secluded areas in which to relax and enjoy the abundant flora and fauna. The home has wireless emergency pendants that work throughout the grounds, so residents will always be able to call for help if needed.

The refurbishment, modernisation and complete renaissance of Philiphaugh Manor, to the AbleCare 5 Star quality rating, is already well under way. Both stylish and thoughtful in design, the new Show Suite, with en-suite bathroom and wide screen TV, will be coming soon. Courtyard suites and Penthouse rooms will also be available soon.

Be the first to reserve a room from the first phase of refurbishment. To hear about new rooms as they’re released please either email or call now and book a free taster day.

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Care Provided by Philiphaugh Manor

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Gill (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Philiphaugh Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,750
    • Self-Funded Residential Dementia Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Care £1,200 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,750

  • These prices are only a guideline, please contact Philiphaugh Manor to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Philiphaugh Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Philiphaugh Care Home is in St. Columb, Cornwall near
    to the north coast, approximately 4 miles east of
    Newquay Airport.


  • Parking

  • Residents are welcome to bring own transport and plentiful visitors parking.


Philiphaugh Manor Reviews (41)

Total of 41, showing 1-20
9.5

Philiphaugh Manor has a Review Score of 9.5 (9.467) out of 10, based on 9 reviews in the last 2 years. Over all time Philiphaugh Manor has 41 reviews.

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Review from D B (Resident) assisted by family/friend published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I really like it here, I get on well with the staff and I'm well looked after.

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Review from S B (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been here, she has been better in her health and mind. Staff have been kind and treat her with dignity at all times. We have been so happy because Mum is happy and very settled. I can approach any of your staff and they are very approachable and always willing to help if they can.

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Review from Steve B (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been happy with all the help I received to get Mum in here and now she is here, the staff make Mum feel welcome and give her hugs, which helps her feel love, which is important to her.

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Review from Alison C (Niece of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very settled and happy at Philiphaugh, which is lovely to see, and I am very grateful to all the staff there. I watch him interact with the staff and can see that they really do understand his needs. His room is spacious and always warm. Whilst I do not see the food at the home I have given
a high score as my uncle tells me how much he enjoys his meals.

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Review from Terry G (Brother of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has not lived at home with his wife for two years. For the first eight months he was either in hospital or in a home in another town. Philiphaugh is the only place he has been settled. He has never asked to be taken home and is happy with the food and all the staff there. The building is
sad and does need updating, but the staff are wonderful and to the family this is what we care about for him more than any posh building.

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Review from Linda W (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite apprehensive of my mother entering a care home, however, my first thoughts and feelings of Philiphaugh Manor was what a nice atmosphere, immediately quelling my anxiety. Greeted by a senior member of staff who was very welcoming, sympathetic and optimistic. I felt reassured. The room my
mother occupies is warm, clean and suitable for her. Every time we visit, the staff are very friendly and helpful and my mum said she couldn't be happier. She has only been there a month and I am reassured she is being looked after very well but very nice competent staff.

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Review from J M (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Philiphaugh for 2 years. She is very settled now. She likes all the staff and says they are nice. I know my mum is happy here as she is always happy and settled when I see her. The staff are well trained, knowledgeable, and kind. They are always happy to chat and tell me how Mum
is doing. They listen to my thoughts about my mum’s care. It would be great if they could get someone to take the residents out in the minibus again, now the weather is improving.

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Review from Susan S (Sister of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we visit my sister at Philiphaugh Manor, the staff are always pleasant and welcoming. Staff are very tentative, they sit and chat with residents and take care of all their needs. My sister's room is good, it has a TV, large window, en-suite and is always clean and tidy.

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Review from Nichola M (Friend of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady who I care for came to Philliphaugh for respite in June 2023.
The manager and all the staff are absolutely lovely and really do care for the ladies and gentlemen. Nothing is too much trouble and will help you and accommodate you in any way they can.
The home itself is a lovely building, the
rooms are quite big with en-suites for the people staying.
Plenty of activities my lady had her nails painted her hair was always nice in a ponytail or plated which looked lovely.
Visiting is great you get to spend time in their room if you wish or any of the communal rooms, the food looked lovely (made me hungry) and my lady enjoyed it all. Especially in the afternoon when a nice cup of tea came and a delightful lady had a selection of buns.
I can’t rank the staff high enough, very caring and helpful.
Thank you all so very much 10 stars are not enough that’s for sure.

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Review from Georgia B (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Philiphaugh you are immediately struck by its warm and homely atmosphere - it feels cosy and the staff seem to be genuinely kind and friendly. I cannot get my mother's opinion, as she has severe dementia, however, she never seems to want to leave after her respite stays. I think she probably
prefers Philiphaugh to her own home! Other nursing homes we have tried have felt too clean, too clinical and too sterile. Philiphaugh does not feel like this at all - it feels like a proper home from home. I wish we could afford for Mum to live there all of the time!

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Review from Josephine C (Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a challenging experience - but helped me to be more mobile. The staff were kind and dedicated. The food very good. I admired their tolerance and patience. Lovely surroundings.

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Review from A P (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is comfortable and happy with Philiphaugh Manor and I feel she is well looked after, receiving good care as part of the family of residents. The recent painting throughout Philiphaugh Manor really makes it look brighter and smart. Communication with staff about Mums health is food and I feel
that Mum is in a caring and comfortable setting receiving the care it was impossible to provide in her home.

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Review from S T (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after for two years to date. Covid-19 care was excellent throughout the pandemic, and precautions are still in place. Slightly chaotic housekeeping at times, resulting in clothes being lost, although clearly marked with a name.

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Review from David S (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks cared for, well and healthy. The home and room are very clean, and the staff very friendly and helpful. It's clear that they genuinely care for the residents. Living a long distance from the home, we are reassured that our mother is in safe hands.

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Review from Sandra W (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Philiphaugh Manor for my mum as it has a homely feel. The staff are very patient with mum who has dementia and can be very difficult. Her room is always clean and adapted over the years to her needs! The whole building has been having an ongoing program of improvements which have greatly enhanced
its appeal. I would have no hesitation in recommending Philiphaugh Manor.

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Review from Ray B (Brother of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home from home- friendly, kind staff. Excellent amenities with no fuss and lovely ambience.

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Review from C N (Husband of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this care home for three years. I am completely satisfied in every respect- no complaints whatsoever.

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Review from Julie T (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Philiphaugh Manor since February 2021. I was initially very nervous as she was placed there on release from the hospital, but I have nothing but praise for the staff and the home. They are unfailingly kind, pleasant and respectful of my mother, who has dementia and other
physical problems. She enjoys the company of other residents, the food, her room, the activities and the facilities. She and her room are always clean, and she is always well dressed. Philiphaugh is an hour's drive away from me, and I wish I could see her more often, but she likes it there so much, she doesn't want to move!

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Review from R L (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from another care home where the owner there couldn't handle her 'lively' nature and found her too much 'trouble', but I must say that since she has been at Philiphaugh Manor I cannot praise the staff there enough. She enjoys her time there and she also cannot say enough about
them. They are always pleasant courteous and we are always kept informed of their intentions before any important actions are carried out. I would highly recommend Philiphaugh and their staff to any potential families that are considering placing their relatives there on a permanent basis or for respite. Well done Philiphaugh.

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Review from J B (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After mum being here for temporary care, she is very happy and hopes to stay on a permanent package. The care is great, staff wonderful, very good food. She has all she requires and is very happy.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Philiphaugh Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Philiphaugh Manor is calculated as follows: ( (79 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Philiphaugh Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 20 Mar 2025

A warm welcome awaits you at Philiphaugh Manor. Try our Free Taster Day!! Come along and join in with our activities, have lunch and then enjoy the afternoon entertainment, all for free! What's to lose? There is no 'hard sell' or even a sales person. You will either like us and want to come back or not. We offer Care, Respite, Extended Respite, Holiday or give your Carer a break by staying with us for a few days or a few weeks. Advanced bookings taken and we are now booking well into 2025.


Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Philiphaugh Manor

What types of Care is Philiphaugh Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Philiphaugh Manor provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Philiphaugh Manor have?

There are 32 Single Rooms.

What are the Facilities & Services at Philiphaugh Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Philiphaugh Manor to the centre of St Columb?

0.5 mile(s) as the crow flies, distance by road may be significantly further.