Review from Gillian B (Wife of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience

My husband went into this home for four nights respite care whilst I had a much-needed break. Unfortunately, he had a urine infection which the person in charge did not detect or do anything about. He got very confused and when I came to collect him I was made aware by one particular 'carer' that she

found him to be too much trouble. All in all a very unpleasant experience!

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Review from A G (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

There were no bathing facilities for 5 months but these were resolved following an email to the director. Laundry facilities are adequate but any white pants/vests soon became pink!! I now wash my mother's skirts and cardigans as would be spoilt! Issues over hairdressing facilities, now have hair salon

but water pressure poor so awaiting new pressurised hot water system. Care home would benefit from the care home manager coming out of the office and working with carers, sometimes unaware of what is happening.

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Review from Lynda W (Daughter-in-law of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

Any establishment is only as good as the staff, at Philiphaugh Manor they excel in every aspect of care given to my mother-in-law. They all perform at times, extremely upsetting duties, with great patience and understanding. In our view, they cannot be bettered and are greatly appreciated.

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Review from Mack S (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff extremely helpful always and since being in this home she has become happier in herself, much less stressed and very well fed.
I am kept informed of any issues and there is always someone on hand should I need any advice. Thank you.

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Review from G S (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

All staff are helpful and caring. I don't have any concerns over mums care.

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Review from Marion B (Friend of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

A very close friend of mine has been a resident at Philiphaugh for a year now. I have been very impressed by the care she has received. Lately, she has not been well and both the staff and those who manage the home could not have been more attentive to her condition and her needs. I've also been grateful

for their readiness to listen to my concerns and suggestions during this time.

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Review from Roger S (Nephew of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

My aunt receives the very best care and attention, her hygiene, meals and medical prescriptions are attended to without fail.

Her room is lovely with en-suite. Activities are plentiful.

She is always treated with dignity and politeness.

On our regular visits we are always treated well and staff

and management are always welcoming.

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Review from H K (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience

All staff members 9management and carers) are pleasant, helpful and friendly carers, showing consideration to Mum's needs, including personal care ii.e., hair wash, bath etc. Her room is spacious and clean, as are all common used areas. Food provided is nutritious and meet dietary requirements. All

visitors, family and friends are always welcomed.

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Review from D J (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

A lovely old house perfect for its use.
Mother on respite from Falmouth Hospital such a great family orientated place.
The staff (mostly) being members of the same family an excellent working environment, a lot of other homes do not have. Very quiet and relaxed atmosphere most of the time. Have been

so pleasantly surprised of the care by the staff excellent.
Overall very happy with my mum respiting there they cannot do enough for her. Thank you so much mum very happy.

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Review from Patricia S (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience

My mother went to Phliphaugh after been in the hospital for four weeks and was rather traumatised after her stay there. After a couple of weeks, she was back to her normal self.

My mother has been in there 16 weeks and now is looking better than ever. So thanks to the staff for all the care she

has received.

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Review from Judy C (Daughter of Resident) published on 4 January 2018
Submitted via Website • Report

Overall Experience

I would like to thank all the staff for the wonderful way they looked after my Father. They are very caring and compassionate. The home is more like a lovely hotel rather than a home. It has changed my outlook on homes. If I ever have to go into a home I sincerely hope it is like Philipaugh Manor. I

cannot praise this home enough, from the facilities and staff 10 out of 10.

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Review from Valerie P (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience

My Mum was in the care of the fantastic staff at Philiphaugh on several occasions over the last 2 years whilst my husband and I had some respite breaks. In the last few months Mum became needier and beyond the care that we could give her at home, and so we had a difficult decision to make. However,

that decision was made so much easier knowing that she would be in the care of the staff at Philiphaugh Manor whom I cannot praise highly enough.
Sadly Mum passed away on November 7th. I knew that the staff were caring and kind, but in her last 2 days of life, I witnessed their extraordinary care and attention, not just to Mum but also to me, for which I am so grateful.

We will always remember your kindness to Mum and a 'thank you' seems inadequate, but it comes from our hearts and with our love and gratitude.

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Review from Alan H (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved in December 2016. Since we have found she is a lot better and happy. I am sure it is down to the care at Philiphaugh, the staff are fantastic in looking after her needs (though she can be stubborn). Three good meals a day, warm and comfortable

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Review from Caroline M (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience

Excellent home, never any problems, although my father now needs a nursing home, they are doing their best to try and meet his needs.

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Review from Pamela L (Daughter-in-law of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

Philiphaugh Manor has continually provided a comfortable home for mum. She is happy there and we are confident that she is getting good care. All the carers are very friendly and professional.

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Review from Elizabeth B (Cousin of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My cousin has been living at Philiphaugh Manor for almost a year.
She is 89 years old and suffering from dementia but is physically quite fit.
She settled in very quickly and wishes to stay in her new home.
She has a lovely bedroom but likes to spend most of her time downstairs because she enjoys

the company.

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Review from Bernard J (Brother of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

On our arrival, we are always greeted by pleasant and happy staff. The house always seems to be a very happy place.

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Review from HS (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been in Philiphaugh Manor for just over two months. Something she never wanted but was inevitable after the decline in her health. Since the start of her stay, she has been treated by all the staff with honesty, dignity and respect. She has a large, light room and I was encouraged to personalise

this as much as I wanted enabling Mum to be surrounded by familiar items. She has a favourite chair, throws, family pictures and ornaments. All the regular meals are well prepared and a good choice is offered and mum never goes hungry - quite the opposite! I visit at all different times and I'm always made very welcome.

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Review from Joe S (Resident) assisted by family/friend published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience

Staff are generally always available and helpful. Home is reasonably well decorated and furnished, although some modernisation may be recommended. Environment is friendly and the atmosphere pleasantly warm. Mealtimes are regular and overall the menu, quality of food and service is very good. The care

given meets my relatives needs and the staff are helpful and friendly. The manager is a lovely lady and has always seen through my requests and recommendation.

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Review from J W (Friend of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience

As a new resident she seems to have settled in extremely well, she was very apprehensive about going into a home but now seems happy to stay. The staff are all very helpful and welcoming. We have provided the information below to the best of our ability.

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Philiphaugh Manor

Care Provided by Philiphaugh Manor

Good to Know

Funding & Fees Guide for Philiphaugh Manor

Facilities