Pine Trees Care Centre

15 Horsepool Road, Connor Downs, Hayle TR27 5DZ
Submit a Review
9.8 36 Reviews
  • Pine Trees Care Centre, Hayle
Pine Trees Care Centre is a residential care home set in the Cornish seaside destination of Hayle. It is close to the A30 so easily accessible to and from any destination.

The local town offers a range of boutique style shops and cafes which can be visited either via taxi independently or by using the home's own mini bus.

The care home for older people has 34 single rooms with en-suite facilities all on the ground floor, some have en-suite wet rooms. The dining room is sunny and bright looking out over the well established front garden. The home also has a large sun room situated off the main lounge with a patio planted with herb and flower pots by the residents.

Skilled and caring staff take the time to ensure residents' care needs and wishes are met with kindness and respect.

The care home has a regular, varied programme of activities as well as trips out into the community for residents to take part in, as and when they wish.

Meals are prepared by chefs and cooks with locally-sourced ingredients that are always fresh and within season.

Show Pine Trees Care Centre on the Map

Care Provided by Pine Trees Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Farrow (Regional Support Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1981
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Pine Trees Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,105 – £1,175
    • Self-Funded Residential Dementia Care £1,175 – £1,275
  • (these prices are only a guideline, please contact Pine Trees Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting hours.


  • Parking

  • Ample private parking in grounds.


Pine Trees Care Centre Reviews (36)

Total of 36, showing 1-20
9.8

Pine Trees Care Centre has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Pine Trees Care Centre has 36 reviews.

Overall Experience

  • 29
  • 7
  • 0
  • 0
  • 0

Date Published

36
3
4
11
25

Review from J W (Daughter of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and Pine Trees is the second care home we found. She visited agreed to move there even though she never wanted to be in a care home. It feels homely, the staff are all amazing, they have got to know mum and really work out how to help her have the best quality of life possible.
The whole place is always clean. The food is fresh and cooked at Pine Trees. The most important thing is the staff, you wont find better people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mum has not been there for a great length of time she has settled in very well and seems very happy there. I cannot fault the friendlyness and compassion of the staff. It always looks spotlessly clean and very safe for the patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited in July looking for a place for Mum, from entering the home there was a calm feeling and residents looked relaxed. A member of staff was interacting with residents. The home is clean, you wouldn't know it was a care home.
Since Mum has moved in, the staff are very welcoming and care
for Mum well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane F (Friend of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend of mine is a resident at Pine Trees. She is celebrating her 98th birthday this weekend and looks fantastic! Always upbeat, smiling and full of praise for the fantastic staff looking after her. Every time I visit the staff go beyond to make me feel welcome and are lovely. We all know
the care service needs a cash boost, pay rises, less hours of work. I hope the staff here get all they deserve and more. Thank you for being kind and caring.

Reply from Paula Gibson, Manager at Pine Trees Care Centre

Thank you for your kind words, I will pass this onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen S (Private Carer of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a PA to various clients, I have been to quite a few care homes, but my experience of Pine Trees was that I felt comfortable. The residents were calm and content, some smiles were uncommon at other homes. The staff are so friendly; they listen to the family as well as the residents. The room is clean
and comfortable. The food always looks great. I'm yet to eat there! Hint, hint!

Reply from Hollie Raffel, Manager at Pine Trees Care Centre

Thank you so much for your kind words, Gwen! I will be sure to relay that to the staff!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoffrey H (Husband of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my daughter and I went to view the home after visiting a number of other homes, it was apparent that Pine Trees was the perfect home for my wife who suffers vascular dementia.
It is very well maintained, the staff are very pleasant at all times and the manager is running a happy home
for staff and residents.
Although my wife has only been there just over a month, she is happy there and that is the most important thing for me.
It was very difficult to get my wife to go outside our house and I thought it would be impossible to make that journey. The manager and a member of staff came out to help her successfully move in for which I am most grateful.
Top marks for Pine Trees in every respect.

Reply from Hollie Raffel, Manager at Pine Trees Care Centre

Thank you for your kind words! I will be sure to inform all the staff for all their hard work


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra G (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the Pine Trees Care home and staff, who were very friendly and welcoming, which all helped my mother to settle in, and she is happy in her new surroundings. Facilities/parking for visitors is good too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison T (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very friendly and approachable and always have time to answer any queries, my mum has a lovely room and was able to have pictures/furniture from her own home and has her own toilet which other homes did not have and the room is clean. The carers regularly come in to see how my
mum is and encourage Mum to join in the activities.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for taking the time to leave your review.
I am delighted to hear of the wonderful work of our staff team at Pine Trees.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been made very welcome by the staff. He finds it all a bit confusing, but they have taken the time to explain things to him.
My father-in-law was at Pine Trees a few years ago and was very happy there. Since then it has been decorated and updated, giving it a bright homely feel.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for your review.
I am so pleased that the decoration of Pine Trees has made a positive impact for you and your family.
We are very proud of our staff team and their kindness and dedication to supporting our residents and families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger R (Brother of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at another care home, we have been trying to relocate her for a while, then I contacted Pine Trees, had a meeting with the manager and was lucky enough to get a room for her. We had a private ambulance to transport her to Pine Trees she has a great room, we were able to put
some of her things in the room pictures etc. She is very happy to be closer to her family and friends, she enjoys the food and the staff are very friendly and kind.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

I am so pleased to hear that your mum is feeling happy and at home at Pine Trees. St Philips Care understands the challenges that come along with a move into a care home and I can see from your review the staff team at Pine Trees were able to help to make the move as easy and stress-free as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal experience whilst visiting Pine Trees is a very positive one. The overall general ambience is one of the friendly professionals going about their roles in a very helpful, professional but relaxed way. Creating from the manager down and happy environment for the residents and visitors alike.
If you have any questions or queries the staff are always obliging and helpful.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for your kind words regarding your experience with Pinetree's staff team and management.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with the friendliness and quality of care at Pine Trees. My relative moved there from another home that she could not settle in. The staff’s patience and kindness helped her to settle, and it is now truly her home. Would recommend it to anyone who needs to know their relative is looked
after with patience and kindness. The food is good, the activities there if you want them, and the admin team is super efficient. Keep up the good work!

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for taking the time to submit such a thoughtful review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Pine Trees are very open and approachable and demonstrate their patience, kindness and care for the residents every day. The level of experience and professionalism is very reassuring when a family member needs residential care and is having to adjust to a new environment and the loss of
their independence and former home. My mother took time to adjust, but really appreciates the care she receives. The atmosphere is warm and friendly, and the food is very good. Thank you, Pine Trees.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for taking the time to leave such a thoughtful review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra J (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found both staff and management very approachable. Can always voice any concerns without judgement. I always feel comfortable when visiting Mum. I can visit anytime without question. Overall, I have found Pine Trees a very pleasant home.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for your wonderful review. I am sure the team will appreciate this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home, always clean, tidy, and warm. Mum is well cared for and likes all the staff. Mum enjoys doing the activities in the dayroom, especially bingo and loves getting pampered by having her nails painted.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for your review which reflects the hard work of the whole staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda U (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have chosen February 23, but it would also cover January 23. I cannot fault the care for my mother. She was in a very difficult place physically, and the care she had and still has kept her comfortable is just brilliant. Keeping her comfortable sounds like quite a small task, but it’s not; it encompasses
so much. She has dementia, but she always happily greets the carers, so I know she feels safe and happy. They are respectful of what she wants but also encouraging for what she needs. I was delighted to find her sat up and chatting yesterday, and looking forward to her day.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Dear Amanda, I am delighted you have submitted such a positive review of the hard work of the whole staff team at Pine Trees.
Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angie J (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff excellent. Caring and understanding. They have given my mum a lot more than just care but time and fondness.
Even though they are understaffed they try to full fill all of her needs.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Dear Angie,
Thank you for your kind words, I will ensure the whole staff team are told. I am more than happy to meet with you to discuss any concerns you have regarding staffing levels. Please liaise with staff to advise of my visits.
I look forward to hearing from you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mo T (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend for whom I have Power of Attorney is a difficult lady and can have behavioural problems when upset. She has now been in Pinetrees for over three years and is content and settled. Her physical and mental well-being is better than it has been for over a decade.

Reply from Ann Farrow, Regional Manager at Pine Trees Care Centre

Thank you for your kind review. I am so pleased that your friend is settled at Pine Trees. I will pass on your words to the staff team, who I know will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara E (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Pine Trees on 28th May. The staff were very welcoming (despite the fact that we were early!
Mum had not had any lunch, so immediately was offered a choice of sandwich (freshly made) and a drink.
I have dropped in twice since then and every time have found Mum well (although confused because
of her dementia) She has settled in very well, and is looking better than when she was at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Pine Trees Care Home my mother has had the best care she and we could have wished for. The staff and management are very friendly, extremely helpful, and above all give my mother all the attention she needs.
The food is excellent and the chefs are always asking my mother what she
would like to eat every day.
My mother is diabetic and wheat intolerant and everyone in the home are aware of these needs and can’t do enough for her.
The home is very clean and tidy and my mother's room is fantastic with its own bathroom and walk-in shower facilities.
I would highly recommend Pine Trees to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Pine Trees Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Pine Trees Care Centre is calculated as follows: ( (107 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pine Trees Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Paula Gibson

Job Title: Home Manager

Joined: 2024

Paula is very experienced and passionate about ensuring that all of our residents receive high-quality and personalised care.


Frequently Asked Questions about Pine Trees Care Centre

What types of Care is Pine Trees Care Centre registered for?

Older Person Care, Dementia, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pine Trees Care Centre provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pine Trees Care Centre have?

There are 35 Single Rooms.

What are the Facilities & Services at Pine Trees Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pine Trees Care Centre to the centre of Hayle?

2.9 mile(s) as the crow flies, distance by road may be significantly further.