Restgarth Care Home

Restgarth Care Home, Langreek Lane, Polperro, Looe PL13 2PW
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8.1 23 Reviews
  • Restgarth Care Home, Looe
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Care Provided by Restgarth Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Orange Care Restgarth Ltd
  • Person in charge
  • Kathryn Clark (Acting Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Restgarth Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
  • (these prices are only a guideline, please contact Restgarth Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • With flexibility being integral to the home's ethos of care, pleased to invite those with an interest in long or short-term care to contact them for a friendly, confidential chat or to arrange a visit.


    Visits are without obligation and free of charge


    Visitors may prefer to find out more about the home by joining them for a meal, in the comfortable dining room


    The team would be delighted to meet and discuss any requirements


  • Parking

  • The car park is located to the front of the home with easy access to the reception.


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Restgarth Care Home Reviews (23)

Total of 23, showing 1-20
8.1

Restgarth Care Home has a Review Score of 8.1 (8.073) out of 10, based on 1 reviews in the last 2 years. Over all time Restgarth Care Home has 23 reviews.

Overall Experience

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Review from Claire C (Daughter-in-law of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend Restgarth Care Home enough. A clean, cosy and comfortable home with lovely staff. My mother-in-law felt safe and happy and loved her room looking out over the garden. The food was excellent and the home showed great care to everyone with a sense of humour. Thank you.

Reply from Jill Wynne, Administrator at Restgarth Care Home

Thank you for your review of Restgarth, it is very much appreciated by all.


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Review from F H (Son of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Restgarth now for over a year. I have contacted her by phone once or twice a week and have visited her once or twice a week and the calls and visits have been a pleasure. The staff are so friendly and go out of their way to make sure I can talk to or see my mum. Restgarth is secure,
very clean and puts my and the family's minds at ease.

Reply from Jill Wynne, Administrator at Restgarth Care Home

Thank you for taking the time to provide us with your feedback, which is very welcomed. I will ensure that the whole team are made aware of your comments.
Thank you.


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Review from L P (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care, carers, kitchen, cleaner and office staff etc; they are all extremely helpful and caring. My mum, who has dementia, is very happy and, most importantly, feels safe and cared for, which is a massive relief for our family.

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Review from J M (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a joy to find Restgarth as a permanent home for my father, who had dementia. We first started visiting for daycare a few years ago so it was an easy transition for Dad to take up residential care. Restgarth has a welcoming and relaxed atmosphere, with hardworking, kind and friendly staff,
super clean and sunny rooms, lots of lovely homemade food and beautiful well-kept gardens. Everything you would want for your family member has been catered for, there's no better place.

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Review from Peter C (Respite Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after by competent and very pleasant staff.

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Review from Lynn B (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Restgarth for 4-years and 8-months, until her death earlier this month. The care she received during this time has been second to none. Restgarth is always clean, well maintained and homely. The staff are kind, caring and cheerful, which must have been challenging during
the last 12-months. Visiting over this time has made the resident's safety and wellbeing a priority. Communication between the relatives of residents and staff has been excellent. We have always been made welcome. Food is nourishing, appetising, well cooked and presented. In my experience, end of life care was given sensitively, calmly and professionally. Thank you.

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Review from V D (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home, in my opinion, must be one of the best. All the staff in the home, whatever their role, are amazing. They looked after my mother until her death, retaining her dignity; they nursed her with love and attention until the end. Covid time has been difficult for everyone, but measures were
put in place to keep all resident safe, and we were well informed of procedures, so far, all residents are safe. Before Coivd, a good social like was available to all who wished to participate. I was more than happy with Mum care, thank you.

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Review from A D (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 83, my own health was failing and I was in need of operations, so I realised I could no longer care 24/7 for my 88-year old husband. He had had many falls and was entirely sedentary. I spent many hours researching a care home, wanting to be sure my husband would be in caring hands, in
a happy and pleasant environment with tasty, nutritious meals and opportunities to improve his life. I found all of these qualities at Restgarth Care Home, and many more. It is more like an hotel with such a friendly, relaxed atmosphere and delightful staff. My husband says, 'The staff here are so nice'. Requests and concerns are dealt with promptly, and visitors made so welcome. After 3 years of mounting stress, I now have peace of mind. Restgarth is outstanding.

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Review from M M (Sister of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Restgarth is a brilliant care home. Everyone, from the office staff to the handyman are so kind, helpful and caring, nothing is too much trouble. Without this home I don't think we could have managed much longer, it is brilliant.

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Review from C N (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Restgarth for 3 months. He's back to his old self. Eating again and putting on weight. He's been out to the pub for fish and chips, loves' being able to have a bath. We've not seen him this content for many years. He's constantly telling people he wishes he'd come here years ago.

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Review from Cathryn E (Wife of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been under the care and supervision of Restgarth for the past 5 years. Throughout his deteriorating health, the home has always bent over backwards to accommodate his requirements - most notably when his right leg was amputated. First class care and compassion. I have not once seen anything
to complain about.

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Review from Sally S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father, now 96, has been in Restgarth for 18 months. He has had excellent care and support throughout this period, including a stay in hospital for pneumonia. The house is a home and as far as possible the residents are allowed to live as if in their own homes - cups of tea, snacks when wanted,
freedom of movement, kind and helpful staff. My Father's routines have been respected and supported. His medical care has been scrupulous and faultless.

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Review from Graham B (Son of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home's care of my mother to be of a high standard. Together with their understanding of how to support someone with many challenges associated with old aged disabilities.

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Review from Vincent B (Friend of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and easy to approach. Activities are varied, food very good. Would recommend this home for long or short stay.
The rooms are light and clean and well maintained. Trips out for clients who wish to go and entertainment in house.

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Review from Jenny L (Daughter-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law had a very positive and happy experience when she stayed for respite care. Before arrival, a personalised care plan and medication management was agreed. I was completely reassured by this approach and the professional management of my mothers stay.

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Review from Margaret J (Sister of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Restgarth Care Home very caring, staff very cheerful. Care home very clean. food very, very good. All aspects of care excellent. All residents receive love and care.

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Review from Robin F (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very well run but the patient's alarm system requires updating. The alarm from the patient's buzzers in their rooms sound all over the building day and night. This is not a good thing for anyone. The home does have a high calibre of residents with Dementia, whom I cannot talk to. Mainly,
one can cope with the above, but they should get into the 21st century.

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Review from Frances K (Sister of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we walked into the home, I knew this would be really what she would have wanted, if she knew where she was. It was bright, clean, 1st class. We were shown around and didn't hesitate to have a room for her. Very caring in every way, the way they treat the residents is so calm, friendly
and sincere. Everywhere is so organised, if I have any concerns about my sister the Dr. is informed and has attended promptly on a few occasions when needed. Food is 1st class with relaxing lounges. Gardens to sit in, weather permitting. Dining room looks like a hotel. Tables all laid out with napkins etc. Food is all home cooked. Good safety and security at the entrance of the home.

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Review from Toby (Grandson of Resident) published on 23 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granddad has recently moved into Restgarth and the welcome he received was lovely and friendly. All staff have been extremely caring as he moved a long way so they have allowed him to slowly settle in at his speed. The food is wonderful and freshly prepared and cooked. The lounges and bedrooms are
homely and relaxing, which makes it feel more like their home rather than a care home.

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Review from Angela B H (Daughter of Resident) assisted by family/friend published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all very helpful and pleasant. Room was very sunny, airy and light. Clean and well furnished good bathroom. Food acceptable but I had no appetite as I wasn't too well in myself. Always plenty of tea/drinks. I would go back if I need to.

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Current Review Score: 8.1 (8.073)

Overview of Review Score

The Review Score of 8.1 (8.073) out of 10 for Restgarth Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Restgarth Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.156 Points relating to the number of positive Reviews for Restgarth Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 1 Positive Reviews ÷ 6.4 = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Restgarth Care Home

What types of Care is Restgarth Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Restgarth Care Home provide?

Palliative Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Restgarth Care Home have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Restgarth Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Restgarth Care Home to the centre of Looe?

3.4 mile(s) as the crow flies, distance by road may be significantly further.