Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.8 49 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.

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Care Provided by Rowan House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Solomon (Manager)
  • Admission Criteria
    • Private, NHS referrals and Social Services referrals
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Rowan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,600
    • Self-Funded Residential Dementia Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,525 – £1,600

  • Fees will be discussed on a one to one basis
  • (these prices are only a guideline, please contact Rowan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Rowan House has a car park.


Rowan House Reviews (49)

Total of 49, showing 1-20
9.8

Rowan House has a Review Score of 9.8 (9.795) out of 10, based on 13 reviews in the last 2 years. Over all time Rowan House has 49 reviews.

Overall Experience

  • 37
  • 11
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Date Published

49
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Review from M G (Sister of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House has dedicated staff that care for the individual needs of each resident.
When we visit it always has a happy atmosphere.

Reply from Adele Beaton, Area Manager at Rowan House

Its good to read that you feel the happy atmosphere at Rowan House. The team are extremely dedicated and happy in their work and the residents are at the heart of all they do. Thank you.


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Review from Stephen W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about how Mum would react after her fall, hospitalisation, and then her big fear - residential care!
Mum started overwhelmed and nervous. The staff have gone out of their way to make Mum feel she is amongst friends, and they give her a cuddle and hold her hand. Activities: group
sing-alongs and music events, one-on-one knitting, pasty making... There will never be enough staff, but that applies to most care homes. The staff treat everyone with respect and dignity, and they seem genuinely happy in their work, despite being nearly always busy and attentive to residents' needs.
Food and drinks are very good.
Rooms are spotless and tidied/cleaned better than many hotels.
There is always a Duty Manager on hand and the Deputy Manager can regularly be seen with the residents and relatives - a big tick.
The home is under new management and they are making positive changes, probably with limited resources.

Reply from Adele Beaton, Area Manager at Rowan House

This review serves as a credit to all the team at Rowan House. Thank you for taking the time to submit it, I will ensure your words are shared with the whole team. The Activities you mention sound wonderful and I am glad you and your mum approve of them. Thank you!


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Review from Gordon B (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rowan House are always attentive and cheerful when I visit my 93-year-old mum. If Mum is a little out of sorts they always let us know and keep a close eye on her which is good to know. Any questions that I have had are readily answered or taken on board and answers found. They have been
extremely helpful in assisting and advising me on matters of funding Mum's care.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a lovely review.


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Review from D H (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Rowan House for respite care following a long spell in hospital. He has the beginnings of dementia and was very confused when he arrived. The staff made huge efforts to help him settle and made regular contact with me both personally by phone and by allowing my father to call me when
he was anxious or unsettled. He is now well-settled at the home and seems happy. I visited him for the first time this week and the environment was friendly, clean, and welcoming. I feel he is receiving good care and there is always someone around to listen to him or reassure him.

Reply from Adele Beaton, Area Manager at Rowan House

On behalf of Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. Our residents are at the heart of all we do and to hear that the staff at Rowan House have made such an effort to to reassure your dad and help him to settle is really good to hear. Should your dad wish to come for another stay, our staff would make him more than welcome. Many Thanks.


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Review from L H (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit Rowan House for a temporary respite placement for my mum following a lengthy hospital stay. As soon as I went in I knew this was the right place for her to be. Both management and staff have been so professional, kind and supportive through a very challenging time, they always have the
best interests of the residents at heart and work so hard to create a homely feel and a warm welcoming atmosphere. I cannot thank them enough.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a wonderful review. It is lovely to read your comments and to hear that you are happy with Rowan House.


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Review from C S (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House has been really supportive with the care of my mum.
It has been a really difficult time, but I have felt assured that Mum is being really well looked after and her needs are being met.
The staff are really caring and patient and have done their utmost to make Mum as comfortable as possible.
Staff
are always welcoming when I visit and if I have any queries or concerns,a particular member of staff and the Managers are always accessible, easy to talk to and will deal with any issues and try to get things sorted out.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the care at Rowan House. Someone will be in contact to discuss your star rating feedback and see if we can make any changes.


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Review from Helen S (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far very pleased with the care our father is getting. Care home people are always so friendly, informative and supportive. It has been a very stressful time for both of us as we live so far away. It is reassuring that there is always a friendly voice to give us any information we need.

Reply from Anna Blenkinsop, Director at Rowan House

I'm delighted to hear that your father has settled in well and you are happy with Rowan House. Thank you for leaving such a lovely review.


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Review from A S (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Rowan House, we felt very welcomed by the team of staff. We were nervous about choosing the right home to suit my Dad’s needs, but we have nothing but positive things to say about the home. The care, food and activities are fantastic and it has made this hard transition
for both my Dad and family very smooth and easy. My dad is very happy, as are we.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am delighted to read that you are happy with Rowan House. I will pass this on to the whole team.


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Review from Chris M (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak highly of Rowan House.
Both management and staff have all been very helpful, friendly and professional in all matters and needs for my mother and myself.
Unfortunately, as I live abroad I am unable to visit my mother as often as I would like. Since my last visit last December I can
see a noticeable improvement in her health and appearance. She is eating very well and shows her appreciation to all the visiting staff.
As my mother prefers to spend most of her time in her room I was very grateful that she was given a room with a lovely view and is also spacious enough to hold many of her personal items and hang her favourite paintings.
I thank all at Rowan House for being there to help and assist my mother during this difficult time of her life.
My mind is at rest when I return back home knowing she is safe and being well cared for.

Reply from Anna Blenkinsop, Director at Rowan House

That's lovely to hear. Many thanks for leaving such a kind review.


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Review from Laura M (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all if you are reading these reviews I am sorry for your situation. I have been where you are and trying to find the best place and make the right decision for someone you love so much is hard! I couldn’t have got through my journey without the staff at Rowan House. They are caring, kind,
compassionate, understanding, respectful, sensible, sensitive and show love and support when you need it the most. You go home knowing your loved one is in safe hands. Rowan House is clean, nice rooms and the care and attention from staff is lovely. I watch nails being cut/painted, singing and dancing and residents being constantly fed and watered, catered to the likes of the individual. I see a family and that’s what they are which clearly comes across. I see each person living there free to do what they want (obviously within reason) and not all sleepy in a chair which I saw at other homes I visited. I would highly recommend Rowan House to any of you travelling this difficult journey and trying to make the best decision for your loved one.

Reply from Anna Blenkinsop, Director at Rowan House

Wow! Thank you for taking the time to write such a lovely, heart-felt review. I am so pleased that we have been able to meet your needs and the needs of your loved one. The whole team work extremely hard and are dedicated to caring for each and every resident. I will pass your kind words on to the team.


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Review from Linda P (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House and all the staff are so caring and compassionate; they have gone above and beyond helping my mum, who has Alzheimer’s, in her difficult moments. There are always activities going on and good food, and excellent communication with the family.

Reply from Anna Blenkinsop, Director at Rowan House

What a lovely review! Thank you so much. I am delighted to hear that you and your Mum are happy with Rowan House.


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Review from Linda H (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House Saltash is a wonderful care home. My Mother has settled in and is very happy! The staff are all kind and can’t do enough for Mum. Thank you all very much for looking after her and I feel relieved that I can leave her there and know she is being looked after.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am delighted to hear that you and your mum are happy with Rowan House.


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Review from Krystyna P (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received has been excellent. The home has a lovely warm atmosphere, nothing is too much trouble. All residents are treated with love and respect. We were also helped during a difficult transition period.

Reply from Anna Blenkinsop, Director at Rowan House

What a lovely review, thank you so much. The team do an amazing job. I will pass your comments on.


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Review from G H (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, couldn't be more helpful or understanding. Very caring attitude towards their residents and welcoming to visitors. Rooms are small but functional, food good and building secure for the benefit of the residents. Highly recommend.

Reply from Rebecca Solomon, Registered Manager at Rowan House

Thank you for your kind review, I will pass this on to the team at Rowan House.


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Review from Susan M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has complex dementia needs and the staff at Rowan House are really caring and supportive. My brother and I do not live locally and it is very reassuring that Dad is being so well cared for.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am pleased to hear you are happy with the service. The staff do an amazing job. I will be sure to pass your comments on.


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Review from M B (Respite Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has dementia went into Rowans House at very short notice as my dad was rushed into hospital. She has been looked after really well, the staff have been marvellous with her and so caring. Mum is really happy and content.

Reply from Rebecca Solomon, Registered Manager at Rowan House

Thank you for your kind words. I am delighted that you are happy with the service we provide. I will pass this on to our lovely team.


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Review from Darren C (Day Care) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimers, but is still able to stay in her own home. My sister is the main carer for mum, and I help out when I can, so the burden falls mainly on my sister. Mum has a visit every morning from Rowan House, and I can honestly say that without these visits, we would have to look at residential
care. All the carers are lovely, and treat mum with such dignity and respect. They do a fantastic job under very trying circumstances, for which I cannot thank them enough.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your kind words. I am delighted that you are happy with the service we provide.


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Review from Roger S (Respite Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly explanations of what the staff and team could offer were completely realistic of the difficulties of my being able to give an accurate state of my situation, dates, etc, explained what they could offer if dates ok with them and myself were possible almost to the day! A real understanding
of actual life. Along with this, the team managers could describe the wide range of residents that they catered for and them as persons which they tried to help and give support and care.
It was this flexibility and care mix that warmed me to the Rowan House, and it came down from the registered manager to all the members of staff, nursing, social, domestic, maintenance and visitor wise. This was a quality needed in such "care" provision places where nobody knows the exact requirements of everyone at all times! ... but as a team ... they can pool the experiences of members.
I was found a room, made up for me on the day I could make it to arrive.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am delighted to hear that you are happy with Rowan House and the amazing team of staff we have.


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Review from Nick H (Son of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent four weeks at Rowan House for respite care. She has been treated with dignity and respect at all times and the quality of care she has received has been excellent. We have also noticed that her mobility has improved following her stay.
My family and I would have no hesitation in
recommending Rowan House.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am so pleased to hear that you and your mother have been happy with Rowan House.


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Review from V S (Wife of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Rowan House care early July 2022. I thought initially it was just for respite but it has turned out that he needs more care than I can give him. The Staff at Rowan are kind and caring I really could not ask for anything more. Nothing is too much trouble and they go the extra mile
to ensure both my husband and myself are happy. What impresses me is that every member of staff is prepared to do whatever is necessary - no "that's not in my job description". If a resident needs something whoever is nearby attends to that person. I am really impressed. I am so grateful to everyone at Rowan for looking after my husband.

Reply from Rebecca Solomon, Registered Manager at Rowan House

Thank you for leaving a review. I am delighted to hear that you and your husband are happy with Rowan House. I will pass this lovely message on to the team.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Rowan House is calculated as follows: ( (124 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 151 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowan House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager

Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.


Frequently Asked Questions about Rowan House

What types of Care is Rowan House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowan House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rowan House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rowan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowan House to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.