Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.8 49 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.

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Care Provided by Rowan House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Solomon (Manager)
  • Admission Criteria
    • Private, NHS referrals and Social Services referrals
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Rowan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,600
    • Self-Funded Residential Dementia Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,525 – £1,600

  • Fees will be discussed on a one to one basis
  • (these prices are only a guideline, please contact Rowan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Rowan House has a car park.


Rowan House Reviews (49)

Total of 49, showing 21-40
9.8

Rowan House has a Review Score of 9.8 (9.795) out of 10, based on 13 reviews in the last 2 years. Over all time Rowan House has 49 reviews.

Overall Experience

  • 37
  • 11
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Date Published

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Review from Susan P (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the way my mother has quickly settled in and with the excellent care she is receiving. All staff are professional, friendly and always very happy to answer any questions we have.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving a review. I am delighted to hear that you and your Mother are happy with Rowan House.


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Review from D T (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has experienced some health problems during the last few weeks. The staff at Rowan House have provided her with excellent care-calling GP/district nurse when required and taking her to medical appointments. The level of personal care she has received has been exceptional. Many thanks to everyone
involved.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a lovely review. I am delighted that you are happy with Rowan House.
I will pass this on to the whole team.


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Review from Lynette B (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in so well, the staff are always helpful and happy.
Mum always seems happy when we visit her and has not asked to go home. It was not a decision we took lightly as mum always wanted to stay in her own home. We as a family are all happy mum is in a safe snd happy environment.

Reply from Anna Blenkinsop, Director at Rowan House

I am so pleased to hear that your mum has settled so well. Thank you for leaving such a nice review.


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Review from Helen G (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother for the first time since she has become a resident at Rowan House in late March. As I live a long way away, it is difficult to see her often. I was amazed at the difference in her mental health and general well-being. If I ever needed confirmation that Rowan House was a perfect home
for my mum, this was it. She has a lovely bright room with some personal effects around her to make it even more homely and cosy. The care and entertainment are all exceptional. Many thanks, to all of the staff who are enriching every day of her life.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a lovely review. I am delighted to hear that you are happy with the service we provide.


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Review from S W (Great-granddaughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Rowan House,


I just want to say from the bottom of my heart thank you so much to all the staff at Rowan's house who looked after my dear great nan for the duration of her time in your care home!


Thank you for the long hard hours worked, for all your dedication and love you showed my great

nan to make her feel as comfortable and relaxed for the lasting months weeks and days leading to her passing.


Thank you for being there during the pandemic for my nan and for giving her the love, care and attention that we could not offer and show during that terrible time.


Thank you for the professionalism and communication you have given my family throughout the time my great nan was in your care.


Thank you for all the activities and fun events you have held and included my beautiful great nan in over her time in your care.


May she live on forever in memory at Rowan House care home


Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. The whole team work very hard and it is so nice to read your kind words. I will be sure to share this with the team.


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Review from S F (Son of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unsure whether our mother could attend our father's funeral. We appreciate the delicate discussions beforehand, and subsequently the personal care and attention given to Mum on the day. We are pleased how Mum has settled into Rowan House, and it is always a pleasant surprise when we see her
on facebook.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving a review. I am delighted to hear that your Mum has settled in so well.


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Review from C B (Niece of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Rowan House enough for the wonderful care my aunt received in the last two years of her life.
Her deteriorating physical and mental health brought challenges that were met in a professional and understanding way, especially during the challenges Covid brought. The well being and security
of the residents is paramount.
During her time at Rowan House, my aunt didn’t always want to take part in the activities provided but loved to sing along to the musical entertainment provided.
To know that my aunt has been so well looked after during the last years of her life has been of great comfort to her friends and family. The compassion and support given to my aunt, family and friends has been exceptional and I thank you.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I will be sure to pass this onto our wonderful team.


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Review from N L (Daughter-in-law of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very happy at Rowan House ever since she moved in six months ago, due to not coping at home on her own. All the staff made her feel so welcome from day one and were also so helpful and supportive to me. They sensitively appreciated that she can be quite reserved, and consequently
she has settled so well, and trusts the staff who take care of her. She enjoys the company, and very much enjoys the meals provided, making a point of telling me so when I visit her. She has a lovely room, en suite, and has all her family photos and pictures up. Altogether she just looks so much happier and physically better than when she was struggling on her own at home. Thank you to all at Rowan House!

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am so pleased that we have been able to help your mother-in-law and that she has settled in well.


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Review from Gail R (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we live far from the home we don't get to visit as often as I would like. The staff are always helpful over the phone and let me know if there are any problems. My father is very well looked after and obviously has good relationships with the members of staff. He refers to them as his friends.
In fact, it would be much better for me to have him closer to home but I can't bear to uproot him as he is so settled and content.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am delighted to hear that your father is so settled and happy at Rowan House.


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Review from Peter M (Respite Resident) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Rowan House for respite care.
The staff were loving and caring at all times.
There is a happy atmosphere in very pleasant surroundings.

Reply from Anna Blenkinsop, Director at Rowan House

I am so pleased to read your comments. Hopefully we will see you at Rowan House again in the future.


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Review from A P (Stepdaughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that Rowan House is very friendly and we are always made to feel very welcome. My stepdad appears to be very happy and content.
They made his 100th birthday in December a very special day for him.
I am pleased when I visit that he is always clean and well cared for.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your lovely comments. I will pass this onto the team.


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Review from Barry O (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Rowan House since the end of May 2021, she has accepted that Rowan House is her home and seems happy living there. She is always happy returning to Rowan House greeting the staff just like members of her family.


The management and staff all seen very caring, patient and friendly

– nothing is too much trouble.


Regarding the “ratings” due to the covid restrictions re: accessing the house, I can only rate what I have seen, which is a small part of the house.


Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your kind words, I am really pleased to hear that your mum is happy at Rowan House. The staff work very hard and it is great to be able to pass on positive feedback.


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Review from Sue S (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For anyone considering Rowan House for a loved one, my advice is to look no further!
My mum has now been a resident here for over two years and I have nothing but praise for the staff and management. After 68 years of marriage my dad passed away and mum found herself without her sole mate and suffered
a breakdown as a result. I honestly didn't think she would be ever be happy again, but she is thanks to the miracle workers at Rowan House.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for such a lovely review. I will be sure to pass this on to our team of amazing staff!


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Review from Judith P (Wife of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find on visiting Rowan House a very welcoming and caring environment.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your positive comments and feedback. I am glad to hear that you are happy with our service


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Review from Elizabeth F (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Rowan house for four years and is very happy.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your positive comments and feedback. I am glad to hear that you are happy with our service.


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Review from Sarah V (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at Rowan House for 2.5 years. In all this time the staff have been nothing but kind, courteous and respectful of my mother's feelings and needs and the mutual fondness that they have for each other is obvious. We could not be happier with the team who are always incredibly
cheerful and helpful and always make us feel part of the Rowan House family. We would highly recommend Rowan House to anyone having to consider a care home for their loved one.

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Review from Sharon S (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House manager and carers and staff have created a kind, caring, supportive home for Mum.
Their knowledge and expertise around those living with dementia including supporting the immediate relatives have been professional but also have appreciated the love, warmth and care that has been extended
to us all.
Mum is now settled in the Rowan House family receiving the care, nutrition, love and support through the good and not so good days.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you so much for your lovely review, I'm so pleased to hear such positive feedback. I will be sure to share this with all the staff.


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Review from Jeanette T (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring. Also looked after me and my sister when we needed them. Would highly recommend. Excellent staff.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete the review. I am delighted to hear your comments, I will be sure to pass them onto the team.


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Review from R L (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my mother has been a resident at Rowan House, I believe that she has been well looked after and the staff are managing to care for all her needs, with family support. I have answered to the best of my ability as we are all in lockdown but I do know that all the staff I have spoken
to in my regular calls have been helpful and informative and continue to give us confidence that our mother is in the right place.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete the review and thank you for your kind words. We are really looking forward to welcoming families back into the Home soon.


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Review from M C (Husband of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago, after visiting several care homes on behalf of my wife, my son and daughter and I came unanimously to the view that Rowan House was the one for us. Here we are today and we could not be more pleased with our decision. What decided it for us was the marvellous relationship we could see
between carers and residents; a genuine, warm, loving and respectful relationship. We have also been most impressed by the excellent management of the home in the very dire circumstances of Covid-19.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you so much for your lovely comments. We are very much looking forward to welcoming you back into the Home as soon as we can.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Rowan House is calculated as follows: ( (124 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 151 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowan House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager

Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.