Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.8 49 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.

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Care Provided by Rowan House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Solomon (Manager)
  • Admission Criteria
    • Private, NHS referrals and Social Services referrals
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Rowan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,600
    • Self-Funded Residential Dementia Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Care £1,525 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,525 – £1,600

  • Fees will be discussed on a one to one basis
  • (these prices are only a guideline, please contact Rowan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Rowan House has a car park.


Rowan House Reviews (49)

Total of 49, showing 41-49
9.8

Rowan House has a Review Score of 9.8 (9.795) out of 10, based on 13 reviews in the last 2 years. Over all time Rowan House has 49 reviews.

Overall Experience

  • 37
  • 11
  • 1
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Date Published

49
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13
36

Review from Ann C (Cousin of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to lockdown visiting has been spasmodic so therefore I cannot truthfully answer all the questions accurately. When I'm in the home usually twice a week the staff I speak to are very kind and considerate. My cousin appears to be happy and well cared for. When answering the phone it would be nice
to if they said their name then I wouldn't have to ask.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete this review. I will pass on your feedback and comments to the staff. Hopefully, we will be able to welcome you back into the Home very soon.


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Review from H P (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entrusting initial strangers to help you care for your loved ones is a huge emotional task. Having used Rowan House for private domiciliary and daycare for 12 months, my dear mother's needs were as such tat full residency became necessary. As a health care professional myself I am so comforted with
the knowledge that all residents are constantly shown the utmost respect, professional understanding and support which is delivered in an environment filled with an abundance of warmth, humour and attention. Rowan House is a home from home.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete the review. I'm so pleased to read your positive comments about Rowan House. I will pass this onto the team and ensure that we keep up the good work.


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Review from S B (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Praise where praise is due and Rowan House and its staff deserve it. They look after my mother, who is 103 years old, with respect and professional friendliness. Thank you.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you so much for taking the time to write a review. I am delighted to hear your comments about Rowan House and that you have had a positive experience with us. The whole team work extremely hard to maintain the high standards of care that we deliver at Rowan House.


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Review from G W (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A good care home with great staff who are helpful, courteous and caring. The food is satisfactory along with cleanliness but could be better.
Activities although difficult to provide should be more stimulating for the patients. Patients could be provided with care staff to be taken out locally and
for short walks.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete a review. I am extremely pleased that you would highly recommend Rowan House. Staff work extremely hard to keep Rowan House clean and tidy and do an excellent job. We offer varied menus and a choice of meals, we can accommodate any dietary requirements or requests. If there is anything specific you would like please discuss this with the manager, who will be only too happy to assist.
We offer a wide range of activities at Rowan House including armchair aerobics, musical entertainment, arts and crafts and cake decorating to name a few. We have recently invested in an interactive tabletop projector which holds a number of different games, interactive tasks, quizzes and music which can be updated at any time. We are always welcome to new ideas, so please talk to the manager if you have any suggestions. There are a few residents who do indeed go out for walks with carers, if this is something that your relative would like to do and is able to do, we can accommodate this.


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Review from W H (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 95 years old, frail and recovering from a broken arm and wrist. We moved her into Rowan House after a three-week spell in hospital. She was weak and in very poor health exacerbated by an infection which left her extremely poorly. The level of care provided has been exceptional and my wife
and I admire the skill, dedication and cheerfulness of all the staff involved.

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Review from Heather S (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and make both the residents and family feel welcome. It is easy to ask how your relative is and I feel they are easy to talk to and give you the relevant information.

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Review from Denise H (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange for my Dad to go to Rowan House as he had just come home from hospital and needed care, my Mum had been taken to hospital (Dad's full-time carer) she had to have an operation and some recovery time.
My Dad wasn't too happy about going into a care home but on arrival at Rowan House,
he was made so welcome by all the staff, he was taken straight into a very nice hot lunch while I was shown his room.
The staff went out of their way to give me as much information and help as possible, they really put themselves out and the young staff were also exceptional.
The only negative is my Dad just sat in his room and wouldn't even try to join in with the other residents which was him being a bit difficult, even then one of the staff sat in his room chatting to him and kept him company.
Thank you to all the staff for helping in a very stressful time trying to support both my parents, if I had my way, my Dad would have stayed there a few more days.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your comments, Denise. I am really pleased to hear about your positive experience at Rowan House. If you ever need any support again in the future please don't hesitate to contact us.


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Review from Michael S (Son-in-law of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowan house might, indeed, perceive that they have a friendly caring home, but it is definitely not the same 'homely', 'caring' place that my father-in-law was admitted to some 2+ years ago.
I believe this is simply a consequence of the turn around of staff over this period, and a dependence upon a
younger element. There are, of course, some quite exceptional staff at Rowan, but the downturn in care, in my view, is founded upon elements of the staff who perceive the position as employment.
As a prime example, during December 18, members of my local church and I held a carol sing-along one evening; not one member of staff attended, nor sadly were we and the residents offered a cup of tea/mince pie.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for reviewing Rowan House, we welcome it and will work hard to address all concerns raised. We did have some turnover of staff 3 years ago, however, we received no complaints relating to the standard of care for this period. There is always some degree of staff turnover and all new staff undergo a comprehensive induction and training programme. All staff have achieved their NVQ 2 in Health and Social Care, as a minimum, whilst the majority of staff have achieved higher NVQ qualifications in care. We currently have two staff members under the age of 18 who are very enthusiastic and are showing great promise.


We pride ourselves on providing the highest standards of care and we are always striving to improve. This is reflected in our 'Good' CQC rating across all five categories. We regularly receive positive feedback from families and professionals and the home has a great atmosphere.


In relation to the singalong evening; the request was suggested to us by the reviewer. We welcomed it and agreed they could come. As the event was not organised by Rowan House, we did not provide any refreshments. We hold regular choir visits along with numerous other activities and events, which are very popular with families and residents.


We apologise for any inconvenience and will work hard to address all concerns raised. In future please do not hesitate to contact me directly or a member of my senior team.


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Review from Karen R (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well and loves all the girls! Although Mum's carpet has been cleaned it still smells of pee, that I noticed the first time we walked in. Mum gets upset by other residents coming into her room at night although she has been told they won't harm her, as very unsettling for her. She was
particularly upset yesterday by a resident though she can't help it.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Rowan House is calculated as follows: ( (124 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 151 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowan House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager

Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.