Rivermead View

Station Road, Looe PL13 1HN
Submit a Review
9.4 37 Reviews
  • Rivermead View, Looe
Rivermead View, is a 34 bed residential care home with an EMI registration. It offers 24 hour support and care for adults over the age of 65, for full residential and respite care.

The home was built over 60 years ago and stands on the main station road overlooking the estuary and enjoys stunning views of Looe.

The team at Rivermead View strive to put the needs and expectations of residents first, ensuring that their independence and dignity is encouraged and upheld.

Show Rivermead View on the Map

Care Provided by Rivermead View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Rielly (Manager)
  • Admission Criteria
    • Private, ASC
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Rivermead View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
  • (these prices are only a guideline, please contact Rivermead View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Parking available


Rivermead View Reviews (37)

Total of 37, showing 21-37
9.4

Rivermead View has a Review Score of 9.4 (9.381) out of 10, based on 6 reviews in the last 2 years. Over all time Rivermead View has 37 reviews.

Overall Experience

  • 22
  • 15
  • 0
  • 0
  • 0

Date Published

37
2
3
6
31

Review from A W (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We saw Mum today which was Halloween. The staff had gone to a great deal of trouble to decorate the home for this occasion (and themselves)! A big 'well done' for such a lovely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always looking well cared for and the staff are welcoming and genuine. There is a happy vibe at Rivermead, the home is well kept and clean and undergoing some upgraded facilities and improvements which will optimise the best in care. I am very happy that Mum is at Rivermead because the staff
are attentive and caring and offer a range of entertainment and activities. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was very welcoming to visitors. Mum was having her hair done and we were offered to wait in the dining area and offered a pot of tea by the manager who was very approachable and assisting the residents - nice to see. Mum seems very happy in her home, many thanks.


Also, the poppy display

by the front door was a nice thing to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon R (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied in all respects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting the home manager and staff are very friendly and happy to help with any concerns. Overall, the staff such as the carers, kitchen staff and cleaners work very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joya Hilda H (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault any treatment I received. No activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Resident) assisted by family/friend published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new part ie refurbishment is done well and is very comfortable. The toilet en-suite is not really suitable if you were in a wheelchair or if you have difficulty with water eg using a walking frame. Needs toilet and towel holders.


Staff are very willing to help and are very caring.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Cousin of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful and friendly. Easy to arrange respite care. Good impression on visiting beforehand that the home was run well. The room is comfortable with a good view overlooking the river.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Relative of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a pleasure to do this review, I think the staff are lovely and friendly and seem happy in their work. My relative is very comfortable and likes the food and all the help the staff give her. She has had a few health issues but they couldn't have done more for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey W (Sister-in-law of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff including the manager, when we have met, have been friendly, welcoming and helpful. An excellent home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Husband of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Cornwallis Care took over there has been steady improvement in every respect, difficult with the ongoing structural work. The staff have been excellent working under difficult conditions and the rate of improvement has now increasingly evidenced by the general ambience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandi J (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing really, from when dad was admitted here, he has improved and I'm personally very grateful how everybody (Staff) tried their best to help his quality of life in his transition of environment (being an outside person). Yes, he can be difficult but am confident that everybody did their best with
the knowledge and understanding they had of him. Thank you Rivermead View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky T (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is much happier in Rivermead View than she was in a previous home. she is well attended to. The staff are extremely patient and kind. Mum is always clean and well presented.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna B (Friend of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home with polite and helpful staff. I frequently visit and every time I get offered Tea/Coffee. Lovely staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Rivermead View since February 2017. She is very happy there. I find it a very caring home and have no worries about mum in there.

Reply from Tracy Hipkin, Operations Manager at Rivermead View

Dear Lynne - thank you so much for the lovely review. We are delighted that mum is happy living here at Rivermead. Tracy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew J (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality all around. No complaints or problems - highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry W (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is generally good. Staff are efficient, food is satisfactory and overall care is good. There have been 2 changes of manager in the last year and a new one to start in December. This makes for uncertainty of policy and future direction at the home.


Security is a high priority which can

in itself, cause problems particularly after 5pm when visitors can wait for long periods to be admitted or have difficulty finding someone to let them out. Perhaps a key card system could be introduced or genuine visitors given the code to let themselves out. Improvements needed in this area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.381)

Overview of Review Score

The Review Score of 9.4 (9.381) out of 10 for Rivermead View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Rivermead View is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) ) ÷ 70 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Rivermead View is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Shirin

Shirin Hodgson-Watt

Job Title: Home Administrator

Joined: 2016

Home Administrator