Trevern Residential and Nursing Home

72 Melvill Road, Falmouth TR11 4DD
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9.5 28 Reviews
  • Trevern Residential and Nursing Home, Falmouth
Located in Falmouth, next to the beautiful Fox Rosehill Gardens, Trevern is within walking distance of the harbour and town centre.

Part of the home is an attractive manor house, which has a central lounge area where residents enjoy so many activities, from live musical entertainment and intergenerational activities with local school and nursery children, to animal therapy visits, with everything from well-behaved dogs to snakes!

The home also has smaller lounges, where residents can relax with loved ones, who are welcome at any time. And in the dining rooms, they enjoy delicious, home cooked meals, including roast dinners with all the trimmings and freshly baked cakes for afternoon tea.

The team is passionate about enriching the lives of their residents with activities and experiences which bring them joy. A big part of this is keeping those vital community connections alive. The local community is embraced into life in the home, including the local church who run regular services at Trevern. There are also weekly visits from a local hairdresser.

The team also devotes so much time to taking the residents out and about. From enjoying fish and chips and ice creams on the beach, spending time in the shops and cafés, to watching live bands and shows at the Pavilion Park, there is so much to enjoy.

In the gardens the residents and team enjoy growing their own produce, harvesting it for the chef to use in the kitchen.

Providing residential, dementia and nursing care, the team also offers pre-bookable respite care breaks, which are ideal for family carers who would like to plan a short break of their own, with the peace of mind of knowing their loved one is in safe hands.

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Care Provided by Trevern Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Pellow (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trevern Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,557
    • Self-Funded Nursing Care from £1,793
    • RESPITE Self-Funded Residential Care from £1,557

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1557 and for nursing care £1793, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Trevern Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager,Trevern do not restrict visits to certain hours of the day, Trevern want this to be their home, as much as ours.


  • Parking

  • Plenty of parking for staff and residents onsite.


Trevern Residential and Nursing Home Reviews (28)

Total of 28, showing 1-20
9.5

Trevern Residential and Nursing Home has a Review Score of 9.5 (9.544) out of 10, based on 17 reviews in the last 2 years. Over all time Trevern Residential and Nursing Home has 28 reviews.

Overall Experience

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  • 7
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Date Published

28
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Review from J C (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely impressed with the overall level of care and professionalism of Trevern Residential and Nursing Home.
My mother is settling in really well and is making friends with many of the staff and residents. Nothing is too much trouble and I'm always greeted with friendliness and respect.
The
rooms are well-cleaned every day and the food is excellent.
I highly recommend Trevern to anyone looking for future care for their loved ones.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you so much for your glowing review for Trevern. We're thrilled to hear that your mother is settling in so well and forming wonderful connections with both staff and residents. It's great to know you've found the care, cleanliness and food to be of such a high standard. Your recommendation means the world to us, and we're honoured to be able to support your family in this way.


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Review from Deborah H (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved in here in August and I can honestly say he is absolutely thriving, the carers are now his friends as are the other residents. Honestly this is absolutely the best place, safe secure permanent accommodation, it's like a home from home but with lots of friends and better food (they cook
amazing meals), nothing is too much trouble, residents are treated kindly and with respect. My dad is thriving here and absolutely is leading his best life. Thank you all so much. Thankfully my views of care homes have completely changed thanks to the team at Trevern Residential and Nursing Home, and my dad's life is now full of fun activities, hearty meals and lots of friends, not to forget the impeccable nursing care he is provided with 24 hours a day.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you so much for your wonderful review. It's heartwarming to hear how your dad is thriving at Trevern. Knowing he's enjoying great meals, engaging experiences, and building friendships means so much. The team will be touched to read your kind words about their care and the environment they have created, thank you for such positive feedback.


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Review from A M (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been visiting this care home for three years. The staff are very friendly and helpful and always pleased to see us visiting which means a lot.
Really delighted to know my mum is in such good care and well looked after.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you so much for your kind words. We're delighted to hear that you feel welcomed and reassured each time you visit Trevern. Knowing that you feel confident in the care your mum is receiving will mean so much to our team. We look forward to welcoming you on future visits.


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Review from A F (Friend of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendliest nursing home I have ever been in. I was a state registered nurse (now retired) and worked in the field at one time. Excellent and professional - feels like a home for the residents.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you for your wonderful feedback about our team. It means a lot, especially coming from someone with a nursing background. We're so pleased that you felt the warmth and professionalism that we strive to provide for our residents. We truly want Trevern to feel like a home and your kind words are a great reflection of this.


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Review from A M (Son of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and helpful and interact well with my mother. Food always appears to be of a good standard.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you so much for your kind words for Trevarna. We're thrilled to hear that the positive interactions between the team and your mother have really stood out and that the quality of our food meets your expectations. Your feedback means a lot to us thanks again.


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Review from David W (Husband of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a nursing home that I would recommend to everyone. If I needed one I would be quite happy to live there. You deserve a 5-star rating, the staff are absolutely wonderful. The food is excellent and the home is very clean.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you for your glowing review and recommendation for Trevern! We're delighted to hear that you find our staff, food, and cleanliness exceptional. Your 5-star rating means a lot to us, and we're glad you feel so happy.


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Review from Michelle W (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Trevern for just over a year. As a family who were apprehensive about her going into a home, we needn’t have worried, Mum is extremely well looked after and the staff show her nothing but kindness and compassion, they are like her extended family. We know that she is getting the best
care possible and can’t thank all the staff enough for taking such great care of her.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you for your wonderful five-star review, the team at Trevern will be touched to read your comments.


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Review from N P (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Positive points: Most staff do really care for my mother. Food has improved - keep it up. Notifications of 'event'/issues. Negative points: Staff turnover. Clothing control as to who has what. Parking - always had at 11-12 in the morning.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you for your review for Trevern and your praise for our team. Please rest assured we are committed to retaining the best staff to care for our residents, hence our wage increases to ensure we are highly competitive. We are also about to launch a new tagging system for residents' clothing and belongings, which has been extremely effective in one of our sister homes. We appreciate parking spaces can be limited, especially with improvement works being undertaken, which has meant contractors' vans using some of the spaces. We request they use off-road parking where possible, but we understand it does get busier at certain times of the day. We also have the highest number of visitors we've ever had, which we feel is a positive reflection of life in our home.


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Review from L C (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gratitude to the management, professional, kind and extremely welcoming, with staff quickly making it their priority to get to know needs, the majority of all the team being absolutely, fully and deeply devoted to the service, welfare and happiness of their residents, all work extremely hard and are
considered family.
The chef and team do really well with the budget and how the kitchen is currently run, there is a big opportunity here for Sanctuary to review and update menus with less sugary content which does increase infection with more fresh produce, and tasty nutritional plates and less waste, more fitting to the time? Eating together makes a difference.
The buildings are always cleaned well with the house and gardens being particularly run down, trusting Sanctuary will take it in hand to uplift these parts of the buildings with sun covers to allow residents to go outside this year during the summer months and bring back more activity instead of TV and Radio.

Reply from Kate Yates, Communications and Content Specialist at Trevern Residential and Nursing Home

Thank you for wonderful words about the team at Trevern, they are absolutely devoted to enriching the lives of their residents. We will of course pass your comments regarding food to the home manager and chef, but please rest assured hospitality team plan and support chefs to provide a balanced, nutritious and seasonal menu for the residents. We are looking forward to some planned uplifts and will of course keep residents and their loved ones informed regarding timeframes.


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Review from Elizabeth H (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trevern has always had an exceptional relationship with the community. They always had a waiting list due to the care and intervention.
This has been noted as I have had a loved one in their care. My mother was tended by the care team of Trevern Care who went above and beyond as I knew they would
management were in continuous contact and fully supportive of family members. I have an amazing relationship with the current registered manager who has continued to support me despite the passing of my mum. I would recommend Trevern.

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Review from Lynda H (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy and content at Trevern and says that all of the staff are kind and caring. The only problem he has is with the food, he realises that a lot of the residents have no way of saying anything about it considering their dementia.

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Review from Beverly M (Daughter-in-law of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely. We like the way they interact with us and Mim-in-law.
We are nearly always offered tea and biscuits on our visits.
Mum-in-law always looks clean and tidy and the bed always looks clean.
Very happy with the care given.

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Review from Lorraine H (Friend of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My reveiw relates to the month before my friend died. The care and support needed during this month was frequent and difficult. All those involved, from the nurse to the most junior care worker, did all they could to care for her and ease her discomfort. There was good liaison between the staff, the
paramedic from the local surgery and, through him, the doctor. Senior staff and the nurses kept me informed on changes in her treatment and medication. When she was well enough to sit in the lounge, she was always encouraged, somewhat reluctantly, to join in with the organised resident activities.
Again during, and after her death, I saw the loving care and the grief that was so visible by all the carers and in the preparation of her body for burial.

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Review from Rosemary D (Wife of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful.

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Review from Marlene M (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, clean and the residents are well cared for. Always very nice and pleasant staff and the rest of the workers. If I had to go into a home, it would be my choice, Trevern. The food is excellent.

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Review from A L (Friend of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m responsible for the care of my husband's first cousin. He has been a resident for 9-10 years. He has a large bedroom overlooking bathe front door. Light and comfortable. He has a daily paper and enjoys his many books and Music with TV in the evenings. He walks aided downstairs for meals. He enjoys
chatting with a superb/patient secretary. Longing for the post that never comes nowadays, all so much tec today!
His room and appearance are clean tidy and homely.
He wears quality clothing and somehow it’s lasting, due to care.
I can recommend Trevern.

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Review from Susan H (Sister of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's husband sadly passed away and the staff at Trevern were so supportive and helped her through this difficult time. A carer accompanied her to the funeral and took good care of her. The care at Trevern is so good for my sister.

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Review from C P (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my father had a stroke so mum had to go into care during the lockdown from September 2021. She had the onset of dementia so it was very difficult as we were not able to settle her in or visit regularly. We thought she was in the best place for care but we were unaware that her medication
was changed and therefore she suffered with her bowel movements and went downhill, losing over two stones in weight. She had severe sores with apparently no cream available or applied at times. In normal times these things would have been picked up by us immediately. Nearly all her clothes went missing even after new ones were brought in which were named, even her new Christmas ones and her dressing gown disappeared which is unacceptable. I know because of the confusion and the onset of dementia mum may have been difficult at times but this is a professional care home set up to deal with this sort of situation and I do not feel Mum had this care.

Reply from Kirsty Pellow, Registered Manager at Trevern Residential and Nursing Home

As a service we are very sorry for any upset or distress these incidents have caused, the matters raised have been fully investigated and we have taken the learning on board and have changed our processes to ensure a similar situation doesn't arise again.


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Review from C L (Wife of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy at Trevern. He received excellent care and was treated with kindness and dignity.

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Review from W B (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Trevern for two years and sadly passed away in August. The care she received whilst there was amazing, and when she passed away, the staff on duty were wonderful to me also.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Trevern Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Trevern Residential and Nursing Home is calculated as follows: ( (124 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 193 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trevern Residential and Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Kirsty

Kirsty Pellow

Job Title: Registered Manager

Joined: 2007

I have worked Trevern for 14 years. I started in February 2007 and have worked in various roles. I have progressed and gained qualifications which has led me to become the Registered Manager of the service in February 2021. It has been a real privilege to have cared for and worked with so many wonderful people. The nursing, care team and I take a real pride in ensuring we deliver the highest standard of care to those who live with us. Ensuring we deliver a person centred approach to meeting their needs. I value every member of my team and embrace the diverse skill mix they have to offer our clients and our home.


Frequently Asked Questions about Trevern Residential and Nursing Home

What types of Care is Trevern Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trevern Residential and Nursing Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Trevern Residential and Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Trevern Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Trevern Residential and Nursing Home to the centre of Falmouth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.