Trevern Residential and Nursing Home

72 Melvill Road, Falmouth TR11 4DD
Submit a Review
9.5 28 Reviews
  • Trevern Residential and Nursing Home, Falmouth
Located in Falmouth, next to the beautiful Fox Rosehill Gardens, Trevern is within walking distance of the harbour and town centre.

Part of the home is an attractive manor house, which has a central lounge area where residents enjoy so many activities, from live musical entertainment and intergenerational activities with local school and nursery children, to animal therapy visits, with everything from well-behaved dogs to snakes!

The home also has smaller lounges, where residents can relax with loved ones, who are welcome at any time. And in the dining rooms, they enjoy delicious, home cooked meals, including roast dinners with all the trimmings and freshly baked cakes for afternoon tea.

The team is passionate about enriching the lives of their residents with activities and experiences which bring them joy. A big part of this is keeping those vital community connections alive. The local community is embraced into life in the home, including the local church who run regular services at Trevern. There are also weekly visits from a local hairdresser.

The team also devotes so much time to taking the residents out and about. From enjoying fish and chips and ice creams on the beach, spending time in the shops and cafés, to watching live bands and shows at the Pavilion Park, there is so much to enjoy.

In the gardens the residents and team enjoy growing their own produce, harvesting it for the chef to use in the kitchen.

Providing residential, dementia and nursing care, the team also offers pre-bookable respite care breaks, which are ideal for family carers who would like to plan a short break of their own, with the peace of mind of knowing their loved one is in safe hands.

Show Trevern Residential and Nursing Home on the Map

Care Provided by Trevern Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Pellow (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trevern Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,557
    • Self-Funded Nursing Care from £1,793
    • RESPITE Self-Funded Residential Care from £1,557

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1557 and for nursing care £1793, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Trevern Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager,Trevern do not restrict visits to certain hours of the day, Trevern want this to be their home, as much as ours.


  • Parking

  • Plenty of parking for staff and residents onsite.


Trevern Residential and Nursing Home Reviews (28)

Total of 28, showing 21-28
9.5

Trevern Residential and Nursing Home has a Review Score of 9.5 (9.544) out of 10, based on 17 reviews in the last 2 years. Over all time Trevern Residential and Nursing Home has 28 reviews.

Overall Experience

  • 18
  • 7
  • 2
  • 0
  • 1

Date Published

28
5
8
17
11

Review from Helen G (Wife of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Trevern for 14-months with complex needs after a series of strokes and a bleed on the brain. He was left prone to difficult and challenging behaviour, but the staff at Trevern were unfailingly patient and caring. His dignity was respected at all times, and I know in his better moments,
he appreciated that. The staff got to know him and would work around his fluctuating moods to ensure he received the personal care and nourishment he required, and no doubt, some disruption to their own schedules. I was reassured to find there was a nurse in attendance at all times and good liaison with local GP for his changing medical needs. The end of life care was compassionate, and I was relieved to witness how he was allowed to move peacefully towards his end. I also appreciated the emotional support I received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene E (Sister-in-law of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law spent 5 weeks end of life care at Trevern in Falmouth at the start of COVID-19. The care he and our family received was exceptional, every single member of staff were wonderful, when he died they were so caring even down to putting a picture a child family member had drawn in his pocket,
even though we couldn't visit we know 100% he was being cared for with love.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie W (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first arrived at Treverne, she was suffering from extreme anxiety due to her condition (COPD). The staff at Treverne have been caring, considerate and efficient since her arrival in February, which has resulted in my mother becoming calmer and happier in her environment. I cannot praise
the team enough for how they have improved the quality of my mothers' life. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn W (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management of Treverne really understand the true meaning of care. They have taken the time needed to fully understand my mother's needs in order to give her the best quality of life she can have. My mother feels confident that she can ask any member of staff for help and support and they
will do their best to meet her needs. Thank you to all the team at Treverne.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandy H (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Trevern has of late been under the guidance of a new manager and has improved in leaps and bounds since her arrival. Agency staff (who do not always know the resident they are caring for) are becoming less in number which means that more Cornwall Care staff are in place and get to know their residents
better. The staff are very caring and have a genuine affection for all the residents. Activities have improved in number and variety and seem to "hit the spot".
Rooms and communal areas are clean and bright and airy and the gardens are much improved too - both in cleanliness and appearance.
Communication with relatives is mainly good though there is room for improvement in communication between shifts/nurses/ etc.
There is always a friendly greeting on arrival and the improvement in atmosphere of late is very noticeable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris F (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find a single negative issue with the wonderful care my mother is receiving.
The staff and facilities are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas R (Regular Volunteer) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of Trevern is that the staff are generally friendly, empathetic and hardworking, meeting residents needs. The home has appropriate safety measures such as coded sections. All staff love each other and residents equally and are non-discriminatory. The home is kept clean. Main areas, easy
access in reception. Residents are given adequate dietary requirements. However, organisation and management is not always good enough. Some residents require more one to one opportunities. Communication should be improved slightly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith S (Daughter of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my sister and I spent an anxious time looking for a nursing home for our mother, feeling unhappy at what we had seen until our last viewing at Trevern and we knew it was home. We felt so relieved, everyone was so helpful and friendly, we instantly knew it was right, and so far I cannot fault
the care, the staff are all excellent. I give them ten out of ten.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Trevern Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Trevern Residential and Nursing Home is calculated as follows: ( (124 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 193 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trevern Residential and Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kirsty

Kirsty Pellow

Job Title: Registered Manager

Joined: 2007

I have worked Trevern for 14 years. I started in February 2007 and have worked in various roles. I have progressed and gained qualifications which has led me to become the Registered Manager of the service in February 2021. It has been a real privilege to have cared for and worked with so many wonderful people. The nursing, care team and I take a real pride in ensuring we deliver the highest standard of care to those who live with us. Ensuring we deliver a person centred approach to meeting their needs. I value every member of my team and embrace the diverse skill mix they have to offer our clients and our home.