Woodland Residential Care Home

Woodland Road, St Austell PL25 4RA
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9.9 47 Reviews
  • Woodland Residential Care Home, St Austell
Woodland is a thriving, happy home where the residents’ lives are enriched with the care of a fantastic and devoted team.

Winner of the Best Performing Home in Cornwall at Sanctuary Care’s annual Home Managers’ Conference 2023, the home manager has been with Woodland since 2011. She and her team are passionate about organising experiences and activities which bring their residents such joy.

There is such a warm, family feel to the home and family and friends are truly embraced into life at Woodland, as are the relatives of the staff, some of whom are volunteers and help with gardening and other activities.

There is also a private family and friends Facebook page, so relatives can see what their loved ones have been enjoying doing, even if they can’t be there each day in person.

The team is passionate about embracing the local community into the home, with regular visitors including students from Cornwall College, who enjoy intergenerational activities with the residents.

There are regular performers and entertainers, including a local drumming group, singers, and organisations who bring in animals for pet therapy, with everything from dogs and guinea pigs to rabbits and snakes!

There is a hair salon, for regular appointments with a mobile hairdresser. And many of the residents enjoy pampering sessions, with manicures and face masks. The home also has a Tiki bar!

Other popular activities are baking and gardening. This summer the residents have loved growing their own produce for the chef to use in the kitchen, with everything from courgettes to runner beans, as well as home-grown flowers for flower arranging activities.

There are welcoming lounges and a large light and airy dining area, where the residents enjoy delicious home-cooked meals together, with everything from roast dinners with all the trimmings, fish and chip Fridays, and home-baking for afternoon tea.

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Care Provided by Woodland Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Kent (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Woodland Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,469
    • RESPITE Self-Funded Residential Care from £1,469

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1469, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Woodland Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Woodland do not restrict visits to certain hours of the day, Woodland want this to be their home, as much as ours.


Woodland Residential Care Home Reviews (47)

Total of 47, showing 1-20
9.9

Woodland Residential Care Home has a Review Score of 9.9 (9.860) out of 10, based on 29 reviews in the last 2 years. Over all time Woodland Residential Care Home has 47 reviews.

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Review from Clare M (Daughter-in-law of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland is a happy, welcoming home from home. We were shown around at short notice and nothing was too much trouble. Visiting my mother-in-law is a lovely experience. The staff are genuinely friendly and so kind and caring. My mother-in-law has settled in very quickly and the staff have been integral
in that. She is very impressed with the amazing food provided. Woodland is truly wonderful.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your wonderful review. We're so glad to hear that your mother-in-law has settled in so well and that you find Woodland to be such a warm and welcoming home. The team are certainly very special and will be delighted to read your comments, thank you.


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Review from N M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland House has provided a caring home for my Mother and I honestly can't find any fault at all. The staff are wonderful, very friendly and supportive and everything is always very clean. I'd highly recommend Woodland House to anyone looking for an excellent place for a loved one.

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Review from P E (Nephew of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident at Woodland since April 2024. He was previously admitted to hospital very poorly and suffering from neglect. When he left hospital he was very frail but on his way to recovery. Since being at Woodland however, his health and general condition has improved immeasurably. He
has benefitted from eating regularly and healthily and his interaction with friendly staff and other residents has made him more sociable than any of his relatives can recall. He seems happy, well-fed, warm, clean and in very good spirits. Thank you all at Woodland.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing such wonderful feedback for our team. We're so pleased to hear that your uncle is thriving at Woodland and that our care has made such a positive difference. Your kind words will mean so much to the team, thank you.


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Review from Valierie G (Respite Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall in September, I broke my leg and was not allowed to weight bare. After my husband had died I lived alone with a wonderful family but settled around the world. I needed 24-hour care and received it at Woodlands. The staff gave me a feeling of safety, my needs were always met, nothing seemed
to be too much trouble. Their friendship and humour were so good. They made me the biggest birthday cake I have ever had. I would recommend Woodland and already have.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing your experience and for your glowing five star review for our team at Woodland. We're so glad they have been able to provide such wonderful care and companionship. Your kind words will mean so much to the team and we're delighted you enjoyed your birthday celebration. Thank you for your recommendation.


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Review from Vanessa W (Wife of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Woodland Residential Care Home by pure serendipity. From the moment I walked in I knew this was where my husband would be care for with love and respect. I cannot praise the management and all staff enough for enabling my husband to best care anyone could expect in the last few weeks of his
life.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you so much for your heartfelt review, the team will be touched to read your comments. We are honoured that you chose Woodland for your husband's care. It means everything to us to know that you felt our team provided the love and respect you were looking for during such an important time. Thank you for trusting us with your husband's care.


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Review from Dilys W (Sister of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love that my sister is so happy and settled there. When I visit the staff are all very friendly and welcoming. It runs like a well-oiled machine in there. Also lots of fun and laughter... which I think is so important for patients and staff. The food in there is fabulous and cakes are made for birthdays...
nothing is too much trouble for them. My sister feels safe and is happy... we as a family could not ask for more.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your wonderful feedback for the team at Woodland, they will be proud to read your kind words. It's wonderful to hear that your sister is happy and settled, and that you feel so welcomed when you visit. We're thrilled that the happy feel of the home stands out to you - it's something we value greatly for both our residents and staff. Knowing your sister feels safe and cared for, and that the little touches like the cakes make such a difference means a great deal. Thank you for your kind words.


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Review from Ann R (Friend of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend who is a temporary resident of the Woodland Residential Care Home. I have made several visits to see my friend and on each occasion, I received a friendly welcome from a member of staff. I noticed how clean and tidy the home was, as was my friend's room. If I happened to be there at
tea or coffee time, I too was offered a drink, which was lovely. In addition, I witnessed how staff interacted with my friend and on every occasion, she was spoken to in a kind, warm, friendly manner, with great respect, dignity and a good measure of humour which we all appreciated. I believe that the staff are exceptional and I am curious to know how they are trained to have such a genuine empathetic approach.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your beautiful review, the team at Woodland will be touched to read your kind words. It's heartwarming to know that you feel so welcome and noticed the cleanliness and care provided to your friend. We're especially proud of our team's compassionate approach to everything they do and it means so much that you recognised this. Our staff are trained with a focus on empathy and person-centred care, and we're delighted that it shines through. Thank you for sharing your kind words; they mean a lot and we will be sure to share them with the home manager and her team.


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Review from Janet T (Niece of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased and reassured that on my first visit to see my relative since going into the care home she was being looked after and cared for by all the staff who provide an excellent service! The care home staff also welcomed me and answered all my queries satisfactorily. The atmosphere was very
warm and welcoming also and my relative looked content and happy generally which reassured me that she was receiving the correct care with empathy and understanding.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for sharing your experience with us. We're delighted to hear that your first visit to see your relative at Woodland was so reassuring and it's wonderful to know that felt so supported and welcomed. Your feedback is greatly appreciated thank you.


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Review from Mark W (Son-in-law of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter the home you know it’s a friendly safe place. All the staff are happy and helpful I feel as though my mother-in-law couldn’t better the care she receives. The food is amazing with a really friendly chef. Admin staff is always helpful. Look forward to visiting.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review, the team at Woodland will be delighted to read your kind words, especially the wonderful chef!


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Review from Clive K (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had his 50th wedding anniversary here. The staff were amazing, they put on a spread that would put any hotel or pub to shame. They are truly great. Plus they invited the Mayor of St Austell for their anniversary which was a great thing for them to do.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review for Woodland, the team certainly pull out all the stops to make these family celebrations extra special.


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Review from L W (Granddaughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and staff go over and above for their residents who all seem very content. Lovely and clean and staff are kind and courteous at all times, always have a smile on their faces and are happy to help with any questions.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your review for Woodland, the team are certainly very special there and will be delighted to read your comments.


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Review from Debbie W (Daughter-in-law of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just so grateful that my father-in-law is a resident of such a lovely home which is faultless in all respects. The compassion, care and respect shown to all residents and visitors is second to none. I would have no hesitation in recommending this home to families looking for somewhere for their
relatives to be cared for.
As a previous CQC registered manager within the NHS, I can honestly say that Woodland House is exemplary and if I was ever thinking of going back to work at all I would be honoured to work for this company.

Reply from Kate Yates, Communications and Content Specialist at Woodland Residential Care Home

Thank you for your five star review for Woodland, the team will be absolutely delighted to read your comments and recommendation.


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Review from Diane P (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed to the Woodland House family in December 2023, and after three months, we feel he is settling in well and slowly adjusting to living in a care home.
The management, the team leaders, the cook and the rest of the staff have gone above and beyond to ensure Dad's needs have been met.
His room is spacious, bright and always clean with a lovely view of the enclosed safe garden.
The dining area is like a restaurant, again, with lovely views and a great varied menu every day.
We visit any time without restriction and also take Dad out regularly. We cannot thank the staff enough for the kind, caring connections they have made with Dad and us.
We viewed several care homes and are really pleased we chose Woodland House as Dad's permanent, forever home.

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Review from Patricia M (Friend of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the home is "good", seen some changes lately. The residents seem settled and happy, and have noticed more care staff recently.
The home is bright and cheerful, and it's nice the dining area is all set up like a little restaurant. The office staff are always willing to listen and all are very
polite.
Our friend's room is very nice and clean and a good size, and he seems very happy and content.

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Review from T S (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very poorly and is moving towards end of life. The home has been brilliant and allowed us space for a birthday event. As well as providing excellent care for Mum they have been brilliant with the family as we visit, one manager summed it up by saying we are all part of the one family. Nothing
is too much trouble and I cannot praise the whole team enough.

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Review from Bev F (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in July after realising we could no longer keep her safe in her own home. It was a massive decision, especially taking Mum away from her beloved home but we needn't have worried as Woodland soon became home to Mum and the generously kind and caring staff are more like family to
her. We know mum is in safe hands and the staff treat her as good as if she was their own Mum. Nothing seems too much trouble. Over the past few weeks, Mum has deteriorated and my sister, brother and myself have spent long hours by Mum's bedside. We have been supported with kind words, reassurance and enough tea to sink a ship! We will never be able to thank them all enough. We know we have more tough days ahead but it is made a little easier by these wonderful, caring people looking out for Mum and us all.

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Review from Geraldine W (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my husband has. I could not ask for anything better.

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Review from Cerris M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the staff and atmosphere at Woodland House. It feels like a family home. My mother moved in just before her 90th birthday, and the staff took care to learn her favourite cake and make it, and the whole staff came in to wish her happy birthday. I was nearby for two weeks
and came every day and got to know the staff. I witnessed how well the manager treated her staff in all departments, which I believe is a huge part of the humanity, dignity and respectful nature of the place. I live far away, and the staff are able to arrange regular video chats between me and my Mum, which means the world. It is truly priceless to know Mum is warm, safe and cared for so well. She is in a lovely room with a beautiful view of the garden and sky - and when the staff learned she loves birds, they attached a birdfeeder to the window so she could enjoy watching them. They have taken care to understand her preferences and favourite activities and to accommodate them.

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Review from Joanne M (Granddaughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very helpful,always greeted you with a smile. Kept the room very clean and tidy as well as the patient. Always had time to talk to the patient and help with meals. The staff offered refreshments and always put in extra chairs if needed. They were very helpful on the phone if you had
any questions to ask about the welfare of the patient. Would recommend this care home 100%.

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Review from Lynda R (Partner of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a lot of experience over the last 10 years visiting care homes to see my mum and many other members of my family, Woodlands is no. 1. Each and every one of the staff is just amazing, the way they show care, love, genuine love, respect and the way they interact with all the residents is a
joy to see. It is difficult for the families to let them go but watching how they flourish in your caring hands makes it so much easier.
Thank you all for everything you do.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Woodland Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Woodland Residential Care Home is calculated as follows: ( (294 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 336 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Emma Kent

Job Title: Registered Manager

Joined: 2012

Home Manager


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Victoria Sweet

Job Title: Assistant Manager

Joined: 2022

Assistant Manager


Frequently Asked Questions about Woodland Residential Care Home

What types of Care is Woodland Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodland Residential Care Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Woodland Residential Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Woodland Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Woodland Residential Care Home to the centre of St Austell?

0.7 mile(s) as the crow flies, distance by road may be significantly further.