Alphington Lodge

1 St Michael's Close, Alphington, Exeter EX2 8XH
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9.9 55 Reviews
  • Alphington Lodge, Exeter
Alphington Lodge has been founded on the principle that staff treat residents as their own mother or father would want to be treated. All staff take pride on not just being a care home but as an extended family for all residents.

As a residential home, residents tend to be quite able, but still require the love and support that can only be received through a 24-hour care home. The residents enjoy a friendly, happy, home-from-home atmosphere - getting to know the carers and their fellow residents well.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Alphington Lodge provides long-term residential care and also day-care. In day-care, individuals may choose to join the home during the day but go back to their own home during the night.

Alphington Lodge also provides support for shorter visits (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Groups, 2024 and 2025.

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Care Provided by Alphington Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Kelly Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)

Funding & Fees Guide for Alphington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Alphington Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of the day. Residents reserve the right to refuse to see visitors as if it is home


  • Parking

  • Parking is available on-site


Alphington Lodge Reviews (55)

Total of 55, showing 1-20
9.9

Alphington Lodge has a Review Score of 9.9 (9.913) out of 10, based on 29 reviews in the last 2 years. Over all time Alphington Lodge has 55 reviews.

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Review from Keith E (Nephew of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, the Alphington Lodge is perfect for anyone who needs such great care, my stepmother was a resident and as she had such care last year my aunt became a resident. Special mention to the manager and all her team you are all stars!

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for your wonderful review! It's heartwarming to hear that both your stepmother and aunt have received such great care at Alphington Lodge. Your kind words about our manager and team mean so much to us, they truly are stars who take pride in providing compassionate and dedicated care. We're so glad we could make a positive difference for your loved ones and we deeply appreciate you taking the time to share your experience. Thank you!


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Review from Suzanne T (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with outstanding staff. Everyone is so kind and caring and Mum is so happy here.
The manager and her team go above and beyond in all aspects of care and every resident seems happy and well cared for.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you so much for your wonderful feedback! We're thrilled to hear that your mum is happy and well cared for, it means the world to us. Our team takes great pride in going above and beyond to provide the best care and support for all our residents. Your kind words and recognition of their dedication are truly appreciated. Thank you for sharing your experience.


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Review from Kim R (Guardian of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving our wonderful lady into Alphington Lodge, we found the care home manager very welcoming together with her very caring team. Very clean warm homely bright and cosy. Rooms. Well equipped. Beautiful dining rooms excellent choice of menus. Every attention to detail is taken to entertain and
look after the residents. Visit and you will see for yourself.
Keep it up, you are all legends.

Reply from Kelly Jones, Manager at Alphington Lodge

Thank you so much for your wonderful feedback! We are delighted to hear that your experience with Alphington Lodge has been so positive and that you've found our team welcoming and caring. We take great pride in creating a warm, clean and homely environment for our residents and it's heartwarming to know that this is reflected in your experience. Your kind words about our facilities, dining options and attention to detail mean the world to us, as our goal is always to provide the highest standard of care and comfort. Your acknowledgement of our team as "legends" is incredibly motivating - we'll be sure to share your lovely comments with everyone here. Thank you again for your support and please don't hesitate to reach out if you ever need anything. Alphington Lodge Team.


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Review from Wendy G (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a difficult decision to move Mum into a residential home permanently, we looked at a home prior to looking at Alphington Lodge there was no comparison. Arriving at Alphington Lodge it immediately felt a very welcoming place and each and everyone one of the staff are always happy and cheery,
nothing is too much trouble and they all go over and beyond to make sure every resident is cared for. It's clean, the food is very good and the activities are always fun. No one is ever bored and lonely. Would 100% recommend. Very well done Alphington Lodge.

Reply from Kelly Jones, Manager at Alphington Lodge

Thank you so much for your kind and heartfelt words about Alphington Lodge. We understand how challenging the decision to move a loved one into residential care can be, and we are truly honoured that you chose us to care for your mum. It's wonderful to hear that you found our home welcoming and that our team's dedication and cheerful attitude stood out to you. Ensuring our residents feel happy, cared for, and engaged is at the heart of everything we do, and your review means the world to us. We're also delighted to know you're pleased with the cleanliness, meals, and activities. We strive to create an environment where no one feels bored or lonely, so hearing this from you reaffirms our efforts. Thank you for your recommendation and for trusting us with your mum's care. Please don't hesitate to reach out if there's ever anything more we can do to make her time with us even better. Alphington Lodge.


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Review from Sally N (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say! Everything about this care home is just perfect for our mum's needs The staff are all extremely warm and friendly. The Manager has been so helpful and always there when you need her. The daily activities are just what Mum needs to help keep her mind stimulated and she is so happy
here. It's such a pleasure to visit Mum and to be greeted by such a kind and friendly team.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you so much for your wonderful review! We're thrilled to hear that everything about our care home is meeting your mum's needs and that she's happy here. Our team takes great pride in creating a warm, friendly and supportive environment and it's lovely to know this has made a positive difference for your mum and for you. We're also delighted that the daily activities are helping to keep her mind stimulated - ensuring our residents stay engaged and fulfilled is so important to us. Your kind words about our staff and manager mean the world and we're so glad you feel welcomed during your visits. Thank you again for your thoughtful feedback!


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Review from S J (Wife of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so very grateful to all the staff at Alphington Lodge for taking such good care of my husband as part of their new daycare service. The warm, friendly, caring environment was welcoming and supportive. Staff always welcomed you with a smile and although my husband only visited once a week, he very
much felt like one of the Alphington Lodge family. The management welcomed and encouraged feedback which they always took seriously and implemented changes where appropriate and/or necessary. Thank you so very much.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that your husband felt at home with us, even during his weekly visits. Creating a warm, friendly, and supportive environment is something we strive for every day and it's heartening to know that it made a positive difference for both of you. Your feedback means the world to us and we're always here to listen and make improvements. Thank you for trusting us with his care, it's been an absolute pleasure having him as part of the Alphington Lodge family!


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Review from H V (Niece of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became terminally ill and was placed in Alphington Lodge. She was treated with kindness, care and dignity, and communication was good. Thank you, Alphington Lodge.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for your kind words during such a difficult time. We're truly honoured to have been able to care for your aunt and ensure she was treated with kindness, care, and dignity. Your acknowledgment of the team's efforts and the communication means so much to us. Thank you for taking the time to share your experience with Alphington Lodge - it is greatly appreciated.


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Review from L N (Niece of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy at Alphington Lodge she loves all the activities and being social, her room is beautifully newly decorated, carers and managers of the home are amazing they always have time for us when we visit.

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Review from Julie M (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as myself and Mum walked into Alphington Lodge to visit, for possible day respite, we decided this was the place for Mum. It was as if we were stepping into a big hug.
Mum attends regular day respite and she was happy to stay for the day from the very beginning. All the staff are always lovely
and caring, and it is like home from home. Such a lovely atmosphere and kindness are always shown to Mum and other residents. Delicious food and a lovely dining room.
We would absolutely recommend Alphington Lodge for anyone considering care.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you so much for your kind words. We're truly delighted that you and your mum felt so warmly welcomed at Alphington Lodge. Creating a comforting, home-like environment is at the heart of what we do, and it's wonderful to hear that your mum has felt at ease from the very start. We're grateful for your recommendation and will continue to provide the same level of care and kindness to all our residents. Thank you for choosing us.


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Review from Jane G (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for many years now and is very happy here. She enjoys the different activities especially the bingo. She tells us the food is lovely and looks forward to her afternoon tea and cake. The staff are great and are always very welcoming well when we visit.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for your wonderful review. We are so pleased to hear that you and your mum felt an immediate sense of warmth and comfort at Alphington Lodge. It means the world to us that she enjoys her time with us and that you both feel at home here. Our team takes great pride in creating a caring and welcoming environment, and your kind words truly reflect what we strive for every day. Thank you for your heartfelt recommendation. It's an honour to care for your mum.


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Review from Zetta K (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Alphington Lodge for many years. I have watched it get better and better. The manager is brilliant and we really value being able to talk to her directly, raise any concerns or ask questions and she always has time to do this. There is a great team there, they are very fortunate to
have such lovely and caring staff who really do go over and above to make sure mum is cared for, you can see this is genuine, she really thinks the world of a lot of the staff, there is a really warm relationship there. I think it has added another dimension to the level of care with having the activities coordinator and it is nice to see the things Mum has made or engaged in, fantastic to see residents doing things suitable for their abilities. The home is always, it seems, looking at ways to improve, this week they have bought some really lovely new pictures for the corridors. The food is great, I fully recommend their egg sandwiches and cake, not that I would eat it if mum left it!

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for your wonderful feedback about Alphington Lodge. We're delighted to hear that your mum's experience has been so positive over the years. It's heartening to know that you value the direct communication with our manager and that our team's dedication and care are evident. We're glad the addition of an activities coordinator has enriched your mum's experience, allowing her to engage in enjoyable and suitable activities. Your appreciation for our continuous improvements, including the new corridor pictures, and the food, especially the egg sandwiches and cake, means a lot to us.


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Review from M M (Regular Volunteer) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering since March 2024, I absolutely enjoy it! I have been welcomed since day one! I am still volunteering now! The staff are absolutely incredible with the service users, the service users only have good things to say about this care home! The rooms are so beautifully decorated,
when I first came in it felt so homely and the atmosphere when I arrived was so wonderful, everyone was laughing and joking with each other and honestly it was so lovely to hear and see. I have helped out with activities during the weeks and the activities offered are incredible! The staff really take there time to make sure there is a wide range of activities for everyone, from physical activities, to mind games and to the most important game, bingo. All service users have a choice of meals which I think is most important, they get to have a choice and the food always looks lovely and the staff always make sure everyone is happy! I would highly recommend this care home to anyone!

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Review from J M (Niece of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Alphington Lodge for 3 years and is very happy and settled there.
She has always been treated with the utmost kindness and respect. The staff seem really invested in the ongoing care they provide and management are always happy to discuss any concerns I may have.
During the time
my aunt has been at the home I've seen social life improve with a wide variety of activities being offered, some entertainment such as singsongs taking place and also trips out which the residents love and which make all the difference to them.
I've also noticed over the years I've been visiting that the physical environment is steadily improving with areas being decorated and furniture updated and also the lovely sunny courtyard being improved to provide a pleasant area to sit in when visiting.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you so much for your heartwarming review of Alphington Lodge. We are thrilled to hear that your aunt has found happiness and comfort in our care home over the past three years. Our dedicated staff members are truly invested in providing the best possible care, and your kind words are a testament to their hard work and commitment. We are pleased to hear that you have noticed improvements in our social activities and the physical environment of our home. Enhancing the quality of life for our residents is at the core of everything we do, and your feedback motivates us to continue striving for excellence. Thank you once again for taking the time to share your positive experience. We are honoured to be a part of your aunt's journey and look forward to continuing to provide exceptional care and support. Warm regards


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Review from T H (Granddaughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have met are lovely, friendly and helpful always answer questions I have. My gran has settled well and is safe and looked after. Nice as a visitor that you get offered a cuppa when it's their tea time. Great activities to get them all involved in. Nan likes bingo.

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Review from Suzy H (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Alphington Lodge in May 2023 after being in hospital. The transition from the hospital to the home was amazing - I was so grateful.
Mum is as happy as she can be having gone from independent living to residential care.
The staff go above and beyond for their care and thoughtfulness for
Mum.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for sharing such a heartfelt review of your experience with Alphington Lodge. We are truly grateful for your kind words and thrilled to hear that your gran has settled in well and feels safe and looked after in our care home. It's wonderful to hear that you have found our staff to be lovely, friendly, and helpful. Ensuring that all visitors feel welcomed and cared for is important to us, and we're glad you appreciate the small gestures like offering a cuppa during tea time. We're delighted to hear that your nan enjoys the activities we offer, especially bingo! Providing engaging and enjoyable activities is a priority for us, as we believe they enhance the overall well-being and quality of life for our residents. Thank you once again for taking the time to share your positive feedback. It means the world to us to know that our efforts are making a difference in the lives of our residents and their families. Kind regards


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Review from J E (Husband of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home very good, the staff are very good.

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Review from S S (Niece of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring home and excellent staff nothing is any trouble, my aunty is well looked after and her needs cared for, all the staff work hard to make sure all the residents are looked after well, nice and friendly place

Reply from Kelly Jones, Manager at Alphington Lodge

Thank you for your lovely review. The team will be delighted to hear you were so happy with the care and support we provided to your aunt.


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Review from G L (Nephew of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in Alphington Lodge for eighteen months and from day one she has received wonderful care from five members of staff in particular.
They give her every support she needs although she can be difficult at times due to her conditions.
It's very difficult to watch at times but the staff
have been outstanding. 10/10 .

Reply from Kelly Jones, Manager at Alphington Lodge

Thank you for your lovely review. The team will be delighted to hear you are so happy with the care and support they are providing to your aunt


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Review from Sara R (Niece of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is receiving personalised, thoughtful care. Her health and well-being have visibly improved while at Alphington Lodge. She is able to socialise and spend time outside of her room and is encouraged to improve her mobility day by day. We are most grateful to the staff there for everything they
do.

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Review from Ned E (Grandson of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, have had the pleasure of my gran passing in this family feel home, after spending a wonder three years there. Since covid ended and a new manager came in just over a year ago, the home has grown from being good to excellent in my view. The carers are so dedicated to care; we often see
a few of them on their days off coming in not to work, but spending time with residents. They don't just care for residents they care for residents' families too, especially near the end of grans life - cups of tea and sandwiches were offered - relief during our sad time.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Alphington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Alphington Lodge is calculated as follows: ( (322 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 346 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alphington Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Alphington Lodge

What types of Care is Alphington Lodge registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alphington Lodge provide?

Day Care is an additional type of care provided.

How many Rooms does Alphington Lodge have?

There are 28 Single Rooms.

What are the Facilities & Services at Alphington Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alphington Lodge to the centre of Exeter?

1.6 mile(s) as the crow flies, distance by road may be significantly further.