Alphington Lodge

1 St Michael's Close, Alphington, Exeter EX2 8XH
Submit a Review
9.9 55 Reviews
  • Alphington Lodge, Exeter
Alphington Lodge has been founded on the principle that staff treat residents as their own mother or father would want to be treated. All staff take pride on not just being a care home but as an extended family for all residents.

As a residential home, residents tend to be quite able, but still require the love and support that can only be received through a 24-hour care home. The residents enjoy a friendly, happy, home-from-home atmosphere - getting to know the carers and their fellow residents well.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Alphington Lodge provides long-term residential care and also day-care. In day-care, individuals may choose to join the home during the day but go back to their own home during the night.

Alphington Lodge also provides support for shorter visits (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Groups, 2024 and 2025.

Show Alphington Lodge on the Map

Care Provided by Alphington Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Kelly Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)

Funding & Fees Guide for Alphington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Alphington Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of the day. Residents reserve the right to refuse to see visitors as if it is home


  • Parking

  • Parking is available on-site


Alphington Lodge Reviews (55)

Total of 55, showing 21-40
9.9

Alphington Lodge has a Review Score of 9.9 (9.913) out of 10, based on 29 reviews in the last 2 years. Over all time Alphington Lodge has 55 reviews.

Overall Experience

  • 46
  • 9
  • 0
  • 0
  • 0

Date Published

55
6
18
29
26

Review from Kelly B (Granddaughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with absolute pleasure to rate Alphington Lodge, a full 100% rating My grandad lived with this wonderful team for over 2 years and his personal care was always taken good care of, clean fresh clothes and smelled lovely too. He ate well and was given a daily healthy choice, he was able to eat as
an abled person initially, but towards his end of life, he was fed and assisted to drink as well.
The team always made his days happy and had such a pleasing rapport with him, never a dull moment,
The home was clean and inviting with friendly staff faces and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria C (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Alphington Lodge since May last year after losing her husband of 60 years & a recent diagnosis of dementia. Her stay was meant to be temporary but is now permanent. The staff are all very caring and go above and beyond for her. We are kept informed if she has any health issues.
It was a scary decision to make her stay permanent, the care home is one of the best we have seen and we would recommend Alphington Lodge to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne J (Niece of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been a resident since mid-January. She was in and out of the hospital and then received end-of-life care from your staff at Alphington Longe.
The care she received was second to none. The staff got to know my aunt well, and they kept in touch with the family. They were open and honest,
as we had not been in this situation before. I would recommend Alphington Lodge to anyone looking for a "home from home" residential home.

Reply from Martine Williams, Area Manager at Alphington Lodge

Thank you for your review of Alphington Lodge.
We are pleased we could assist your aunt with end-of-life care and offer support to all the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim P (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Alphington Lodge from January 2023 until she passed away, at the end of May 2023.
Mum received lovely care and was treated with respect and kindness, from the whole team. They are all professional, caring, and have a lovely disposition, it was as if they had been hand-picked for this
very important role.
As a family, we were always met by a happy, smiley member of the team.
I would highly recommend Alphington Lodge as somewhere for your loved one to go. Thank you to all the staff.

Reply from Claire McMahon McMahon, Area Manager at Alphington Lodge

Thank you for your lovely review. The team will be delighted to hear you were so happy with the care and support we provided to your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie W (Granddaughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandfather moved here from Norwich with dementia at 97 years old after he was widowed, he settled quickly and enjoyed his time here. Some of the staff were above excellent in their care and communication. I would recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freya C (Great-granddaughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-grandad used to live in Alphington Lodge, we found the care staff very good at what they did, always making sure that my grandad had what he needed and being very comforting. Management was really good at what they did and I never had to worry about anything for him. The staff are really friendly
and helpful to me and my family, especially one of the carers in particular. She was great. This home is very recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy S (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2022, due to mobility problems. I cannot speak highly enough of all the staff at Alphington Lodge, they are all professional whilst also being very caring and friendly and do make the home feel like a Home from Home. My mother is very happy there and has
a lovely room where she can see lots of people coming and going. Thank you very much all at Alphington Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G E (Friend of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Alphington Lodge back in the autumn. When I came to visit her, I was blown over by the feeling of warm love and care in the home. The staff, management, carers, cleaner and activity person are just so helpful and kind. My friend hasn't been so happy for a while, until she came in here,
so happy, very clean and enjoying the company of all the other residents. My recommendation would be 200% for the overall experience I have had.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie P (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Alphington Lodge in October 2022, initially only for a temporary period, so it was a lovely surprise to find a little note on a whiteboard in her appointed room bearing a smiley face and a welcome greeting hoping that she would settle in well. Her stay has now become permanent, and she is
exceedingly happy to be there. The staff are kind, attentive and caring and work well together as a team, which makes all the difference. They consistently ensure that all her needs are met, and altogether, they have created a warm, friendly atmosphere where nothing is too much trouble. The meals that the kitchen provides are of the highest quality, being tasty, varied and nutritious. In addition to this, the home is linked to a well-run GP practice, and when Mum has needed unexpected urgent medical help, she has been attended to immediately. This care home is one of the best I have encountered, and I feel safe in the knowledge that Mum is treated with such respect, dignity and love by all there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a welcome when we arrive. Dad has built good relationships with staff. Communication is prompt and usually goes to my sister, we are happy to be contacted too. Staff are supportive around our dad's decline and increase in need and when he has been poorly or had a fall. Dad always speaks
about how much he enjoyed his cooked breakfast.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew R (Nephew of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has come after a long stay in hospital and needed respite care. She has made a good improvement in the short time she has been here. The staff have a great understanding of her needs and care. She has enjoyed the food and the choice. Understanding her and her requirements has been important
to regain her strength.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really settled here and the manager and the staff are fantastic and doing a great job. Mum can be demanding at times but they treat her with respect and dignity. I would not want her to be anywhere else.

Reply from Paul Nery, Owner at Alphington Lodge

Thank you for your really kind review. Caring for Mum is no trouble at all and we are so glad to be helping her and to be providing you with peace of mind.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been living happily at Alphington Lodge for over 2 years and is well cared for. The staff are caring and competent and the systems and safeguarding in place are well implemented and well managed. Staff work hard, there is a low staff turnover so continuity of care is excellent. They handle
my mother's dementia, poor mobility, postural hypotension, diet and social contact to keep her safe and I would certainly recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Friend of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend at Alphington Lodge who is getting on very well since moving in 2021. The home accommodated her very well and had a very good system during Covid, which I was pleased with. They let my friend video call during Covid into Church services so life could feel as normal as possible; I thought
this was a very lovely thing to do for the residents. I would recommend it if you're looking for a place for a friend or relative to stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne n (Friend of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I care in the community and when one of my ladies said she wanted to stay full-time in a residential home now 91 I had reservations, I can honestly say she is more independent now than when at home. I believe this is due to being around fellow residents and the well-being of residents being a main part
of the carers' day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Granddaughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came here for respite following a series of falls at home. The staff have worked hard to regain her independence and she is now back at home, and so far no falls. We are so happy with the love, care and support the staff and management have shown to my grandmother and can't thank them
enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Alphington Lodge for 3 1/2 years, and has a lovely bright, airy room. She is very well cared for by the absolutely amazing staff, and is treated with kindness, respect and consideration. She is happy, content, loves the staff, and celebrated her 100th birthday in January. I highly recommend
Alphington Lodge to anyone looking for a wonderful home, with caring staff, for their loved ones.

Reply from Paul Nery, Owner at Alphington Lodge

Thank you, Sue, for your lovely feedback. We are so glad you are happy with the service and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always when I visit my mum in Alphington Lodge it's always a warm welcome from the staff whoever is on duty. Mum always seems happy enough there and the staff do their best to care for her even when there are fewer staff than there should be at times. Security is also very good as far as I am concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley S (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad initially went to stay at Alphington Lodge for short-term care, settled in quickly, and was happy there. When it became obvious that Dad wouldn't be able to return home, our family was delighted that it was possible to arrange long-term care at Alphington Lodge. Dad has a lovely, airy, en suite
room, enjoys the food, and is well looked after by the caring staff. He has built up a good rapport with many of them. Dad can be a stubborn man and has found it hard to acknowledge that he now has limited mobility, however, the staff handle this well. It is a relief for the family to know that he is safe. Dad says that the home is very satisfactory and he is pleased he is able to stay at Alphington Lodge.

Reply from Paul Nery, Owner at Alphington Lodge

Thank you for your lovely review, Lesley. I will pass this on to everyone at Alphington Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just gone into Alphington Lodge, and she has settled in really well, all the staff are so caring and nothing is too much for them and the residents have also made mum really welcome and have shown and made friends with her. And I would not hesitate to recommend this care home to anyone,
it is a five-star care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Alphington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Alphington Lodge is calculated as follows: ( (322 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 346 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alphington Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Alphington Lodge

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet