Alphington Lodge

1 St Michael's Close, Alphington, Exeter EX2 8XH
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9.9 55 Reviews
  • Alphington Lodge, Exeter
Alphington Lodge has been founded on the principle that staff treat residents as their own mother or father would want to be treated. All staff take pride on not just being a care home but as an extended family for all residents.

As a residential home, residents tend to be quite able, but still require the love and support that can only be received through a 24-hour care home. The residents enjoy a friendly, happy, home-from-home atmosphere - getting to know the carers and their fellow residents well.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Alphington Lodge provides long-term residential care and also day-care. In day-care, individuals may choose to join the home during the day but go back to their own home during the night.

Alphington Lodge also provides support for shorter visits (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Groups, 2024 and 2025.

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Care Provided by Alphington Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Kelly Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)

Funding & Fees Guide for Alphington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Alphington Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of the day. Residents reserve the right to refuse to see visitors as if it is home


  • Parking

  • Parking is available on-site


Alphington Lodge Reviews (55)

Total of 55, showing 41-55
9.9

Alphington Lodge has a Review Score of 9.9 (9.913) out of 10, based on 29 reviews in the last 2 years. Over all time Alphington Lodge has 55 reviews.

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Review from Jacki C (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for five weeks and she loves it, she says the food is lovely. Her room is very nice and the staff is all so kind and caring. She has also made some friends too. Mum is looking better than she has for a long time thanks to all the care she is receiving and I am so happy that she
likes it there and I am happy too knowing that she is being looked after so well. I can’t praise them enough.

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Review from Nancy M (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Alphington Lodge for around 3 years now. I have always found the care staff and management very helpful, caring, and responsive. My dad is well cared for. He enjoys the food, time spent with other residents in the lounge, and taking part in the many activities.

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Review from Susan H (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alphington Lodge, has been amazing for my mother, her health and state of mind has improved beyond all belief.
She was not easy to deal with when she first went into the home, but with help and understanding from all the staff and management she has settled into her new life.
She is now enjoying life
again.
Can’t thank everyone at Alphington Lodge enough
With COVID 19 they are again helping us to visit Mum in difficult times.

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Review from Natalie S (Granddaughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into Alphington Lodge on respite, it was a very difficult time for us as a family due to Covid-19. Everyone at Alphington Lodge made Gran's transition to the home as easy as it could be during this time. Gran is very happy, settled and I hope her stay can be made permanent. I know
she is safe, being well looked after and happy.

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Review from Vivienne C (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in Alphington Lodge for over 3 years. She died in January 2020. Despite being heavily handicapped after a stroke and dementia which increased over the years she was happy, well cared for and the girls and staff were wonderfully patient and took care of her physical and mental well-being.
I was very grateful for their dedication and have seen the improvements that have been made over the years. Although there is still room for improvement I feel that the management is making the necessary steps required to obtain the needed results. Thank you once again.

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Review from J C (Resident) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have only been here a few weeks and have settled in well. Staff very friendly and helpful.

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Review from Michael C (Brother of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very calm and happy and thanked us for finding somewhere nice for him to stay.

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Review from Sandy W (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so relieved that following a fracture and in need of continuing care my my=um was fortunate enough to be placed in such a lovely home for her convalescence. The staff have made her so welcome and have shown such care and compassion. As she adjusts to this new way of living both mum and I
are happy that she is now going to stay permanently. Would highly recommend Alphington Lodge.

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Review from Pete S (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault it here. There is nothing that I don't need that hasn't been done. Staff are good and friendly.

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Review from M G (Daughter-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff and management. Room is clean and tidy. My mother in law is happy and contented.

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Review from Sue C (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been particularly unwell this month. The staff are all amazing, taking care of her and her welfare. They tidy and clean her room when she has 'trashed' it. They phone and invite the doctor to see her regularly. Their care is exceptional and it is reassuring to know that Mum is safe and extremely
well looked after. No one can do enough for her - even when she exhibits challenging behaviour. Thank you!

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Review from Rose K (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here. If my husband's needs weren't so high I would have been happy for him to come here too.

Reply from Paul Nery, Owner at Alphington Lodge

Thank you Rose for the wonderful review.


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Review from Margaret C (Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anything I ask I get, I'm treated with dignity because they let me choose how I wish to do things. The staff are very good, I don't have to put the bell on as they are always here for me. My room is beautiful and I love it, it's large and I've made it home. I'm picky with my food but they give me different
things so I get what I want, it's clean here - it's lovely.

Reply from Paul Nery, Owner at Alphington Lodge

Dear Margaret, we always try to provide a home from home for our residents. Thank you for your kind review.


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Review from Peter A (Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy. Most people don't want to end their days in a care home, but as I said to my daughter last week, I couldn't want for more here.

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Review from E S S (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and caring and they treat my Dad respectfully.
Dad is happy at Alphington Lodge.

Reply from Paul Nery, Owner at Alphington Lodge

Thank you for your response and we are so happy you are happy with the care we give.


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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Alphington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Alphington Lodge is calculated as follows: ( (322 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 346 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alphington Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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