The staff were very professional, kind, friendly and respectful
Mark E (Son of Resident)
The staff are always welcoming, professional and smart. This is a testament to their manager
A K (Nephew of Resident)
I would highly recommend Arcot House. It is an excellent home to choose for your loved ones
F A (Daughter-in-law of Resident)
Visitors welcome at any time
Parking is available on site
Arcot House has a Review Score of 9.8 (9.760) out of 10, based on 9 reviews in the last 2 years. Over all time Arcot House has 85 reviews.
Review from S K (Friend of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from L S (Friend of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Jacqueline P (Niece of Resident) published on 23 January 2025
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5.0 out of 5
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Review from K K (Niece of Resident) published on 13 September 2024
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Overall Experience
5.0 out of 5
Reply from Amy Burt, General Manager at Arcot House
Thank you for your lovely feedback. We are so pleased you experienced an excellent rapport and service from the team, we will pass your kind words on to the staff team.
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Review from H C (Friend of Resident) published on 24 July 2024
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Overall Experience
4.0 out of 5
Reply from Amy Burt, General Manager at Arcot House
Thank you for taking the time to submit a review card on behalf of your friend who is residing with us. We are very pleased to hear you love the entertainment provided by us and how it benefits the people living in the home. We are also pleased to hear you find our staff team polite and you find the overall home environment lovely. It is disappointing you feel the home is not as clean as you would have expected, this has not been raised with our very approachable management team. We will review our cleaning schedules and as part of the review the manager will be in touch to discuss the areas you feel we could improve on.
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Review from Mark E (Son of Resident) published on 16 July 2024
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Overall Experience
5.0 out of 5
Reply from Amy Burt, General Manager at Arcot House
Thank you so much for leaving such positive feedback on your Dad's stay with us. We will feedback on your lovely comments to the team. It is great to hear your Dad enjoyed a variety of activities and trips out, as well as the food during his stay. We look forward to welcoming your Dad back for future stays with us.
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Review from A K (Nephew of Resident) published on 4 September 2023
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5.0 out of 5
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Review from A D (Respite Resident) published on 29 June 2023
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Overall Experience
5.0 out of 5
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Review from M D (Son of Resident) published on 24 June 2023
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5.0 out of 5
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Review from L C (Resident) published on 16 March 2023
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5.0 out of 5
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Review from M K (Resident) published on 15 March 2023
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5.0 out of 5
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Review from F A (Daughter-in-law of Resident) published on 10 January 2023
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5.0 out of 5
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Review from Timothy H (Resident) published on 1 June 2022
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5.0 out of 5
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Review from G G (Resident) published on 31 May 2022
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5.0 out of 5
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Review from C G (Resident) published on 7 March 2022
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5.0 out of 5
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Review from J J (Resident) published on 2 March 2022
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5.0 out of 5
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Review from Betty B (Resident) published on 11 February 2022
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5.0 out of 5
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Review from Kirsten S (Daughter of Resident) published on 2 February 2022
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5.0 out of 5
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Review from Colin S (Resident) published on 15 September 2021
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5.0 out of 5
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Review from C O (Resident) published on 1 June 2021
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5.0 out of 5
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The Review Score of 9.8 (9.760) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Arcot House is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Arcot House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Apr 2020
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 07 Mar 2025
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Job Title: Manager
Joined: 2023
I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.
My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.
In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager. I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.
I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.
I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book. I enjoy the outdoors, long walks exploring and camping with our camper van.
