Arcot House

Arcot Gardens, Sidmouth EX10 9HR
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9.8 85 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.

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Care Provided by Arcot House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jenna Heynes (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Arcot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,428 – £1,568
    • RESPITE Self-Funded Residential Care £1,498 – £1,645
  • (these prices are only a guideline, please contact Arcot House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Parking is available on site


Arcot House Reviews (85)

Total of 85, showing 21-40
9.8

Arcot House has a Review Score of 9.8 (9.760) out of 10, based on 9 reviews in the last 2 years. Over all time Arcot House has 85 reviews.

Overall Experience

  • 80
  • 5
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Date Published

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Review from B M (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a welcoming and friendly place and I feel lucky to be here.

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Review from J Y (Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the Arcot as I did last year, except the laundry where the laundry was lost. Otherwise no problem.

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Review from M C (Respite Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a wonderful experience. I didn't have a good impression of care homes from visiting several etc. The experience of Arcot has changed my mind entirely and I would be happy to stay here for the rest of my days.

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Review from A G (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and feel very secure. I enjoy going out in the car and seeing the countryside.

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Review from W W (Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and great food and nice people.

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Review from A H (Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Arcot House I have found the service and the staff excellent.

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Review from D A (Resident) assisted by family/friend published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very very nice, the staff and residents are very helpful. We have enjoyable rides out in the county or the seafront. I had a fantastic time with my keyworker at Otter Nurseries.

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Review from Richard H (Nephew of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and the family have been delighted by everything that is provided for my aunt's wellbeing and care. The management put a variety of interventions in place not only to provide her care but also to maintain her interests. She is now 107 and in better health than when she came here 5 years ago. The attention
to details, the care provided and the communication with me is second to none. The staff are always attentive to her needs and welcoming to me and the family. It is a huge relief that my aunt lives in such an outstanding care home.

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Review from L T (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Arcot for 2 1/2 years. She is extremely well looked after and very happy.

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Review from Derek C (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for the past four months and have found the atmosphere to be warm and friendly. The staff are helpful and considerate at all times and any special requests are attended to promptly. Meds are served at regular times throughout the day and the food is of a high standard.

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Review from F B (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy and comfortable. Her care was excellent. The family have been given excellent support with moving our mother around and settling her. My mother has Alzheimer's/ Vascular dementia and will be moved to another place to suit her needs.

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Review from Nora C (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe.

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Review from Doreen B (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely here. The girls are very kind and see to one's every need, even bringing you a cup of tea in the middle of the night.

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Review from Sylvia F (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff are all very helpful, cheerful and reliable.

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Review from S K A (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas panto was excellent, as a guest I felt very much at ease and very welcome. The performance was followed by a great party. The music, food and drinks all added to a lovely Christmas experience.

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Review from D T (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Arcot today to visit my mum and watch the pantomime and joined residents for Christmas buffet. Made to feel very welcome and it was lovely to watch the residents enjoying the show.
The buffet was excellent with lots of choice and staff made us feel at ease.

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Review from Kieron S (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come here, I'm always made welcome and the staff seem very pleased to see me!

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Review from Therese S (Daughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Management and staff at Arcot House are absolutely fantastic. The Home is friendly and welcoming. We are made to feel like part of the family by all the staff. Mum is content and well looked after. We couldn't ask for more. We are completely confident in their care of Mum. We know she is safe there.
I can't praise them enough. Mum has been there for 3 years now. They are amazing.

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Review from Alma S (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home us a very sociable and approachable place. I was worried, but needn't have been.

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Review from Joyce K (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very lovely place.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Arcot House is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Arcot House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

For more information please contact the home


Awards / Recognitions (19)

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Meet the Team (1)

Jenna

Jenna

Job Title: Manager

Joined: 2023

I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.


My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.


In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager.  I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.


I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.


I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book.  I enjoy the outdoors, long walks exploring and camping with our camper van.