Arcot House

Arcot Gardens, Sidmouth EX10 9HR
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9.8 85 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.

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Care Provided by Arcot House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jenna Heynes (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Arcot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,428 – £1,568
    • RESPITE Self-Funded Residential Care £1,498 – £1,645
  • (these prices are only a guideline, please contact Arcot House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Parking is available on site


Arcot House Reviews (85)

Total of 85, showing 41-60
9.8

Arcot House has a Review Score of 9.8 (9.760) out of 10, based on 9 reviews in the last 2 years. Over all time Arcot House has 85 reviews.

Overall Experience

  • 80
  • 5
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Date Published

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Review from A H (Niece of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is being cared for in the best possible way. She is 104 and her every need is carried out in the best of the ability of all the staff. The staff are always polite and spend a great deal of time making sure she is happy and content. They allow her to get up and go to bed when she wants to and
not to their timetables!

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Review from Mavis S (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place, I can't fault it. Everyone is so kind and caring I certainly would recommend to anyone needing care.

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Review from Phyllis H (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all the carers and enjoy going out in the car.

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Review from F S (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the way I have been looked after and treated during my stay here. The caring side of things is excellent and the food and conditions very good indeed. I have no complaints whatsoever.

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Review from M M (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with great pleasure that I visit my friend in Arcot House I always feel welcomed both by my friend and the capable, caring staff. My friend enjoys her meals and I enjoyed a slice of delicious Christmas cake today. An excellent home.

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Review from Gertrude H (Resident) assisted by family/friend published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely well looked after here. The staff are very attentive and caring and attend to my every need. I am really happy in my rooms and enjoy having so many of my own possessions around me. I am given a great deal of encouragement by the staff who keep me interested in many things. At times
when I am not feeling so well they supervise me on a regular basis. I always feel that I am safe and well looked after.

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Review from JS (Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say 'very good'. I am happy to stay at Arcot House. I think it's perfect here and I am happy to stay here.

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Review from Margaret C (Son of Resident) assisted by family/friend published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here and I like the food. They are very nice.

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Review from Nancy M (Resident) assisted by family/friend published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased. Happy excellent staff. Food, care etc, no worries as all my needs always met and more.

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Review from Kathleen H (Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is all good here.

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Review from Peggy B (Resident) assisted by family/friend published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely kind and helpful. My room is lovely with beautiful views. I enjoy having my hair done by the visiting hairdresser. The food is very good and its nice having my family to come and join me for meals. I like doing the crosswords and bingo with the others, also the flower arranging
and cake decorating.

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Review from Valerie H (Friend of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent a considerable amount of time at Arcot House over the last few weeks as a family friend of a resident. The care and consideration shown not only to the family but also to me as an outsider has been exemplary. Nothing has been too much trouble for the staff and every suggestion we made was
acted upon. I have very good experience of both nursing and care homes, having had both parents, elderly relatives and a former partner all die in one or the other. I thought they all got really good care, but that demonstrated at Arcot House by all the staff surpasses it by far. It's a place I would like to spend final years in.

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Review from Do B (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I rang to see if there was any room for my father until he died (7 weeks) Arcot House has been AMAZING. The management are super efficient. The staff treated dad like a grandfather even when he was being difficult!! We were kept informed of every development and change in dad's condition.
We live a long way away (4.5 hours away) and felt totally confident to leave dad in their care for a few days. The family and friends visiting dad were treated with respect and consideration - teas/coffee/cake/meals. I cannot thank all at Arcot House enough for their care of dad in his last few weeks of life.

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Review from Nina W (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Arcot House after a fall. He is 98 years old and has lived independently with minimum help until then. He has been treated with the utmost care and respect, and particular attention has been paid to his wishes. As his daughter,I and all the rest of the family have been made most welcome
when we visit and we have been kept up to date with his condition. Sadly his heart is now failing. As his health deteriorates, Arcot House is managing his end of life care expertly and sympathetically. As a family, we are confident that he is in very good hands.

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Review from Deborah W (Daughter of Resident) published on 19 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Arcot house for over one year before she sadly passed away at a good age of 93, mum was very well looked after and cared for, mum was very happy with all the staff and everything they did for and so was her family.

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Review from Sue E (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Arcot House while we took a holiday in May. He has now stayed a few times and really enjoys his time there. He loves the girls who all fuss over him and make him feel special. He always comments on the food being really good and how he enjoys trips out in the Dove Bug 2 with the
activities organiser. Each time he comes home with stories of how he makes new friends which helps when we ask if he would like to return again. The answer will always be yes as it is like a second home to him now. Thank you to all of the staff for making dads time with you all so enjoyable.

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Review from Tony (Father-in-law of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came here on a couple of occasions and he was well looked after by all the care staff. We would recommend to anyone.

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Review from G W H (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found staff usually very friendly and helpful and a good atmosphere was created of course. The food was very tasty and clean plates were achieved easily by one and all. For myself I was not put off staying again if needed.

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Review from Tom F (Resident) published on 30 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy environment and the staff were very attentive.

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Review from Ben H (Resident) assisted by family/friend published on 30 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now stayed at Arcot House a few times for respite care and each time I have noticed improvements. The home is looking really nice, clean and has a lovely homely atmosphere. It has been refurbished to a very high standard in the last few months, which I like. The staff are so welcoming and friendly,
I think of them as extended family. I now look forward to my stays here and meeting everyone during activities provided by the home. I look at it here as my second home now. I would really recommend a visit.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Arcot House is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Arcot House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

For more information please contact the home


Awards / Recognitions (19)

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Meet the Team (1)

Jenna

Jenna

Job Title: Manager

Joined: 2023

I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.


My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.


In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager.  I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.


I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.


I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book.  I enjoy the outdoors, long walks exploring and camping with our camper van.