Arcot House

Arcot Gardens, Sidmouth EX10 9HR
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9.8 85 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.

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Care Provided by Arcot House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jenna Heynes (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Arcot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,428 – £1,568
    • RESPITE Self-Funded Residential Care £1,498 – £1,645
  • (these prices are only a guideline, please contact Arcot House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Parking is available on site


Arcot House Reviews (85)

Total of 85, showing 61-80
9.8

Arcot House has a Review Score of 9.8 (9.760) out of 10, based on 9 reviews in the last 2 years. Over all time Arcot House has 85 reviews.

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Review from Michael S (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very understanding and extremely helpful in every aspect of dads care and comfort not only towards dad but immediate family.

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Review from Jack S (Resident) assisted by family/friend published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring. Entertainment good. Well looked after. Food good.

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Review from Graham S (Son-in-law of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother-in-law at least once a week and find the staff friendly. The home is very well presented and kept very clean, I can't imagine a better care home anywhere.

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Review from M H (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful - extremely caring and considerate. They certainly try and attend to all the needs of everyone living at Arcot. I am so pleased that my mother was fortunate enough to get into Arcot. I live in Canada to it is a huge relief to know that my mother is being well cared for in
Sidmouth.

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Review from Marian (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Arcot House for two weeks but is already feeling very much at home. From the minute she arrived she and we were made to feel very welcome and nothing was too much trouble for the staff, who have all been very kind and friendly. My mum loves her room, is being very well looked
after and is enjoying the tasty meals. She was understandably very apprehensive about moving to a care home, but it has been a very positive experience for both her and us and we are very grateful to everyone at Arcot.

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Review from Gary B (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable. My mother is looked after very well and the staff are very approachable.

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Review from Fred M (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff extremely helpful, and in my experience and my partner and other siblings always seen the staff (all staff) to be 100% with all residents and mother could not be in a better care home.

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Review from J S (Cousin of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the main relative of a resident in Arcot House I can honestly say that every aspect of the home has impressed me. The patience, love and care exhibited by managers and staff is exemplary. The furnishings are tasteful and comfortable. Outings are many, varied and interesting and each resident is treated
as an individual and the staff bend over backwards to meet their special requests and requirement. I would be very happy to live here myself.

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Review from Shirley S (Daughter of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Arcot House since May 2014. I have nothing but praise for the staff. Mum is treated with care and kindness at all times. Everyone is so friendly towards us her family as well as to the residents in their care. I can think of no nicer place to live if 'home' is no longer
an option.
It is a wonderful caring, friendly environment and knowing that mum is receiving such a high level of care helps to give us some peace of mind. We are extremely grateful that mum is being cared for in such a lovely place with such caring staff. I would be happy to recommend Arcot House to anyone.

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Review from Anthony S (Son of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Arcot house in June this year. From the start of his stay the level of care from all members of staff has been excellent. The home is well managed and we are always kept informed of any issues. The quality of furniture and room decoration is very good and the food provided is of
good
quality.
I was always concerned about the quality of care that my father would have but Arcot has more than exceeded my expectations

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Review from Marion S (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a warm, caring environment where the staff try and go the extra mile for all of their residents. Always a cheerful happy place where nothing is too much trouble. Always a welcome and smile at the door, residents seem content and as happy as they can be. Entertainment and involvement encouraged
at all times. Reassurance by staff and time given when needed to all.

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Review from J E M (Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my own basic bedroom furniture (except for bed - sing).
The friendliness of all staff is encouraged by the pictures allowed in my room.
Freedom of movement is allowed to some degree as I'm not allowed to "travel on my own".
The décor of the home whilst I have been in residence has all be attended
to in a grand manner.

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Review from K A (Granddaughter of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all, the staff are very pleasant and helpful, and the home itself is nice. There have been times due to staff shortage, where I have had to make Nan's bed, and empty sanitary bins. The atmosphere is generally a nice one, though there is always room for improvement. Nan's personal care could be
better, but that depends more on Nan allowing them to help her. There are some outstanding members of staff who go the extra mile to be kind, considerate and helpful.

Reply from Keith Mills, Director at Arcot House

There has been no occasion since Doveleigh Care Ltd bought Arcot House in February this year that the home has been understaffed. As part of our quality assurance service, our staffing levels are regularly reviewed using a dependency score system.


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Review from Zelda (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent quiet, secure and comfortable home where mum feels safe and she can be cared for all day and night. She has always been happy when we visit and she is clean and tidy. She seems very comfortable with the carers and responds to them all well. It is great to know that she is being looked after
so well, each and every day. Thank you all so much.

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Review from John H (Husband of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attention and care are all first class - Thank you.

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Review from Eric (Wife of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to leave Arcot House after visiting my husband. The staff always are very welcome, pleased to see with a smile, making it a pleasurable visit. It is very reassuring to leave knowing he's in such good hands. He is very well cared for socially with a library and lounge with first class
easy choices with a multiplicity of games, an excellent fish tank with a very pleasing selection of tropical fish. There is a Stannah chair lift easy access to individual rooms. The dining room is a show piece with staff in attendance, it is a pleasure to dine.

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Review from June P (Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like heaven when I am home in Devon, to look out the window makes my cares go away. The girls are so kind they leave the rest behind. The girls are so nice - they're sugar and spice. The Manager is fair and she is always there to provide the love and care.

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Review from Stuart (Son of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.

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Review from Reg B (Husband of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff at Arcot and the care my wife is receiving.

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Review from Jill G (Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home and the staff are very kind and friendly.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Arcot House is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Arcot House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

For more information please contact the home


Awards / Recognitions (19)

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Meet the Team (1)

Jenna

Jenna

Job Title: Manager

Joined: 2023

I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.


My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.


In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager.  I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.


I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.


I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book.  I enjoy the outdoors, long walks exploring and camping with our camper van.