Arcot House

Arcot Gardens, Sidmouth EX10 9HR
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9.8 85 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.

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Care Provided by Arcot House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jenna Heynes (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Arcot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,428 – £1,568
    • RESPITE Self-Funded Residential Care £1,498 – £1,645
  • (these prices are only a guideline, please contact Arcot House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Parking is available on site


Arcot House Reviews (85)

Total of 85, showing 81-85
9.8

Arcot House has a Review Score of 9.8 (9.760) out of 10, based on 9 reviews in the last 2 years. Over all time Arcot House has 85 reviews.

Overall Experience

  • 80
  • 5
  • 0
  • 0
  • 0

Date Published

85
3
6
9
76

Review from Don H (Husband of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cant fault it.

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Review from Donna T (Daughter of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has recently moved into Arcot House and is settling quickly. My Parents both received a very warm welcome by the Arcot Team with my Father being encouraged to visit whenever he wishes. Dad has lunch with Mum several times a week which has helped them both to accept the situation and it is
good that Dad feels a little bit spoilt as well. We have been able to personalise Mum's room and bring in her own furniture and pictures making it feel more like a home from home. Since her admission Mum has had a few falls but the staff have responded to this by introducing measures to minimise the risk and by encouraging her to mobilise, which has helped her balance as well as strengthen her legs.
Arcot House is very clean, bright and fresh smelling. There is a good activities programme and Mum has been out to the local garden centre for coffee already. The food is well presented and there is a choice on the menu with different diets accommodated.
Mum has only lived at Arcot House for a short period but we are all very impressed with the home and staff and would recommend Arcot House to anyone who needs care and companionship.

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Review from Barrie B (Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent, very caring, helpful and friendly. The food was also very good and the staff assisted me as necessary at meal times. I was at Arcot House for nine days respite care and felt very "looked after" during my stay. Although wheelchair bound I still went out on two trips to the
coast in their mini bus with the carer and enjoyed them. Thank you all.

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Review from Patricia S (Daughter of Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Arcot Care home for over ten years and has seen many changes in all this time her care has been to a very high standard. The home itself has now been updated and all rooms and communal rooms have been brought up to a very high standard. Carer are full time which means residents
get to know them all and build up a good rapport with them and the carers get to know each residents needs. I understand many residents are taken out regularly to various local attractions and have entertainment in the home. Unfortunately my mothers health does not allow her to join in these activities but enjoys her many games of scrabble with a member of staff in her room. As much as possible I feel Arcot is now a "Home from Home".

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Review from Lynda C (Daughter-in-law of Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be kind, caring and considerate. The home is clean and tidy and the rooms are bright and airy.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Arcot House is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Arcot House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

For more information please contact the home


Awards / Recognitions (19)

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Meet the Team (1)

Jenna

Jenna

Job Title: Manager

Joined: 2023

I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.


My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.


In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager.  I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.


I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.


I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book.  I enjoy the outdoors, long walks exploring and camping with our camper van.