Ashfield

18 Windsor Square, Exmouth EX8 1JX
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9.8 25 Reviews
  • Ashfield, Exmouth
Ashfield is a residential home situated in the beautiful seaside resort of Exmouth on the South East coast of Devon. Just on Windsor Square, Ashfield is close to the heart of Exmouth, and is a former townhouse dating back to Edwardian times.

There is a warm and friendly care team in the home 24 hours a day delivering tailored and person-centred care to each individual allowing flexibility and choice. The home is able to accommodate those who require residential care and care for those who are living with dementia.

Ashfield can offer both permanent placements and shorter respite breaks for those who may have families going on holiday or who would benefit from some TLC. Understanding that moving into a care home can be a daunting time, and an extremely hard decision to make, there is flexibility around respite stays for those who wish to try a shorter break prior to making their final decision.

There are en-suite bedrooms available and each bedroom is fully furnished and comes complete with a television. Many of the bedrooms are located overlooking a beautiful Mediterranean courtyard with some being inclusive to direct access onto the patio area.

Ashfield team are like a family and always strive to create a warm and relaxing environment. The chef provides a nutritious and varied menu suitable for all nutritional requirements and tastes. The Wellbeing Coordinator is also on hand to host a varied and engaging activity and events calendar. Whether there is a group activity taking place, more of a personal one to one activity or a bigger event like organising the annual summer fete there is something for everyone.

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Care Provided by Ashfield

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ionela Manole (Nelly) (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,200
    • Self-Funded Residential Dementia Care £1,150 – £1,200
    • RESPITE Self-Funded Residential Care £1,150 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,200

  • Fees are aligned to the needs of the person, so please talk to the Manager who will be able to give you a clearer idea of the cost.
  • (these prices are only a guideline, please contact Ashfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashfield welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. The home are flexible and will try to accommodate all wishes as much as possible.


  • Parking

  • Parking located on the side of the road.


Ashfield Reviews (25)

Total of 25, showing 1-20
9.8

Ashfield has a Review Score of 9.8 (9.806) out of 10, based on 14 reviews in the last 2 years. Over all time Ashfield has 25 reviews.

Overall Experience

  • 17
  • 7
  • 1
  • 0
  • 0

Date Published

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Review from Wendy W (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always say that Ashfield saved my mum, it's been proven time and time again , just recently mum was poorly , I was contacted straight away , explained what was going on , I was able to go sit with mum till really late , when arrived I was met by a member of staff that told me exactly what was happening
and took straight to mum, she also sat with us for some time so I wasn't scared , a welcome cup of tea was bought to us and mum was soon on the mend again , I can't recommend and thank Ashfield enough , the staff are very friendly and always on hand to help , mums very happy and very looked after , thank you everyone for saving my mum x

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for your kind and heartfelt words. We are absolutely delighted to hear that your mum is doing well, and we are grateful for the trust you've placed in us. It means the world to us that we could support you during that time and provide the care and comfort your mum needed. Our team is dedicated to ensuring every resident receives the best care, and knowing that you felt supported and reassured during such an important time is truly rewarding. We're so pleased to hear that mum is happy and well cared for - that's always our ultimate goal.Thank you again for your kind recommendation and for taking the time to share your experience. It's always a pleasure to care for your mum, and we'll continue to do our best for her and all of our residents.


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Review from D H (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ashfield following a short stay in hospital. A bout of influenza left her with some delirium , therefore it was decided to allow some respite for me, and more recovery time for her in a rest home. She has found the move to a care facility extremely challenging and her behaviour has
been difficult. All I can say is in my experience so far that the staff have been wonderfull. They have shown incredible warmth to me , but more importantly to my mother. I especially have to mention the home manager who has gone out of her way, often outside of her working hours to reassure me of any worries and concerns i have. This kindness extends to her team who are treating my mum with patience and care, in what I consider a very challenging job.

Reply from Ionela Manole, Manager at Ashfield

Thank you so much for taking the time to share such a heartwarming review. It's truly appreciated by both myself and the team here at Ashfield. I'm so glad to hear that despite the challenges your mum has faced with the move, she has been receiving the care and attention she deserves. It means a great deal to me to know that the support I've been able to offer you has helped ease some of your concerns. It's our priority to ensure that families feel reassured and involved in their loved ones' care, and I'm pleased to hear that this has been your experience. I'm also very proud of my team. Their dedication to providing compassionate care, especially in difficult circumstances, is what makes Ashfield such a special place. We'll continue to support your mum and help her with her recovery as best we can.


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Review from W S (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashfield in October 2024. She has chronic schizophrenia. She has good days and some very bad days. The manageress was always available to talk to me before she moved in and made me feel that this was the right place for her to live. Every time I visit, the manageress is always on
hand to give me an update on her or to let me know of any hiccups that have happened. My mother left an institution and moved into a beautiful home. She's not an easy resident, but the staff handle her with care and respect. She loves the food that is cooked fresh there, and I've noticed that her weight seems to be more stable than where she was before. The dining room is a lovely, light space and very inviting. The residents were singing to a singing duo last week, and they were wonderful to watch. My mother is definitely in a good place at Ashfield, and I feel that she has made friends and is integrating really well there. I am so happy she is there.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for taking the time to share this thoughtful review. We are thrilled to hear that your mother is settling in well at Ashfield, and it's heartening to know that both you and she feel supported and cared for. Our team strives to create a safe and nurturing environment for all of our residents, and it's wonderful to hear that the care, attention, and personal updates have been reassuring for you. We're also happy to know that your mother is enjoying the food and has been able to maintain a stable weight, which is so important. We look forward to continuing to support her on her journey and are so glad to hear she's forming connections with other residents. Your kind words mean a lot to us, and we are delighted that she is in a place where she feels comfortable and happy.


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Review from S P (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Ashfield for around 18 months before she passed. She loved the kind staff and although Mum was a fussy eater they tried to tempt her with things. Mum joined in the social activities and boat trips when she was still able as well as shopping trips.
The building needs work - the ensuite
toilet was too small to navigate with a walking frame, poor internet connection made phone calls tricky, and there were insufficient plug points. All care homes need to upgrade internet access for the next (my) generation (whilst we have the cognitive abilities). Mum used to video call me but then couldn't and often staff were too busy, so sometimes I could not speak to her for days. There was never a hand towel in the room. But the rooms have been painted and Mum had her things. She wanted to stay at Ashfield even though she was 200 hundred miles away from her family. The important thing is that Mum was happy there and the staff loved and cared for her.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for sharing your experience with us. We are truly grateful for your kind words about our staff and the care they provided for your mother. It's heartwarming to hear that she enjoyed the activities, social events, and trips and that she felt comfortable and well cared for during her time at Ashfield. We also greatly appreciate your constructive feedback about the building, as we are always looking for ways to improve. We will certainly take your comments into consideration as we work towards making necessary upgrades to enhance the experience for all our residents. We are so glad that your mother felt at home here, even being so far from her family. Her happiness and well-being were always our top priority, and it's wonderful to know she was content during her time with us. Thank you again for entrusting us with her care. We are deeply sorry for your loss, and we send our sincere condolences to you and your family.


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Review from Peter B (Relative of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. Dad really loved it.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for your kind words! We're thrilled to hear that your dad loved it. We truly appreciate your feedback and are so glad everything worked out well. Looking forward to seeing you again soon!


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Review from Dawn R (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Ashfield since October 2023, this was a very unsettling process for her but she was made to feel very welcome and the staff did all they could to make it feel like home. My mum is now very settled and we can feel confident that she is cared for on a daily basis. The staff are very
welcoming and there is always someone available to chat to. The new manager has made a huge difference to the day-to-day running of the home and is always available to answer any questions or concerns. The food at the home is all cooked on the premises by a chef and offers a variety of well-prepared meals.

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Review from Julie P (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident for over 2 years. We have been very happy with the care she has been given.
We are extremely happy that when we visit Mum is really happy. The continued support we get from the staff is a blessing to us.
Thank you for everything.

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Review from Marion O (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 2 1/2 years and we are so delighted with the care Mum receives. Staff treat her with dignity and we are so lucky Mum is happy and content. Our thanks go out to management and staff for their continued care of Mum.

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Review from Sarah J (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashfields for a while now and, although suffering from dementia, she seems very happy here. As her daughter and closest family member to Mum, her happiness and well-being is the most important thing in the world to me. The staff are always helpful and caring here, they
speak to Mum and to me with respect and kindness at all times. Mum is always clean, smells lovely, warm and is looked after no matter what time of day or night I visit! Her health and care needs are met at all times and if I ever have questions or concerns, someone is always available to put my mind at rest and answer my questions. Putting my mum into a care home was the hardest decision I have ever had to make in life, it’s never easy and you suffer the guilt for a long long time, but I am happy I chose Ashfields and I’m happy they care for my mum.

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Review from J T (Resident) assisted by family/friend published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think its a nice place. I am well looked after. The food is excellent. The staff are very pleasant and helpful.

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Review from D H (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Ashfield two weeks ago on respite. However, I like it so much that I've decided to stay. I really enjoy the company, the food is amazing and the staff are brilliant.

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Review from E B (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and settled here. The staff couldn't be more caring and kind. Excellent food, lovely room and entertainment are varied and interesting. I really enjoy the outings and visits to the library.

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Review from D T (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, Ashfield Care Home is second to none and I am extremely happy that my husband is a resident there. The staff are exceptionally caring and loving and create a very happy environment and atmosphere. The fact that my husband is happy and feels safe here gives me peace of mind and contentment
in placing him in care.

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Review from K S (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and grateful for all they do for me.

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Review from Sian F (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all the staff at Ashfield are all extremely dedicated to the care of their patients. I am kept updated at all times regarding my mum's situations and she is being dealt with respect and dignity at all times. They are all lovely, look after my mum brilliantly and they rock!

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Review from Julia S (Stepdaughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, friendly, and helpful. Nothing was too much trouble helping Dad settle in. Staff always willing to listen to how I was feeling as well.

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Review from Jennifer S (Stepdaughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother is new to Ashfield but we have been very impressed with the homeliness of the place, the level of care and individual attention she has received and the overall feeling of it being a home, not an institution. The staff could not have been more helpful and kind and we are very happy that
we made a good choice with Ashfield. Thank you to all concerned.

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Review from J H (Niece of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment on rooms as due to lockdown we are not allowed in. My sister and I would be delighted to be invited in and as we will be having our second vaccines in April, perhaps this can happen? I cannot answer on "Value for Money" as I have no experience other of other homes. My impression of
its staff is good, well managed and extremely caring.

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Review from Kevin H (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all staff are very helpful; have gone above and beyond to make our mum happy and comfortable. Nothing is too much trouble. We know she is safe and given the best care she deserves; her quality of life has improved so much since she has moved to Ashfield. The staff kept us informed of everything
to do with care, and we can call our mother anytime we need too.

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Review from G H (Husband of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

To the best of my knowledge, I am quite pleased and satisfied with the care and support my wife is receiving at Ashfield. Unfortunately due to the Covid-19 pandemic, I have not been able to visit my wife to go inside the care home. Only once I did visit from the outside back in November 2020 so this
is just a rough idea of my experience.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Ashfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Ashfield is calculated as follows: ( (140 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 165 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfield is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Ionela

Ionela Dumitru

Job Title: Manager

Joined: 2023

I have been in health social care for 14 years and I am passionate about providing high-quality of care and making a positive impact in the life of a person during their most vulnerable times.


Frequently Asked Questions about Ashfield

What types of Care is Ashfield registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashfield provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashfield have?

There are 25 Single Rooms.

What are the Facilities & Services at Ashfield?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashfield to the centre of Exmouth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.