Bishopsteignton House

Forder Lane, Bishopsteignton, Teignmouth TQ14 9SE
Submit a Review
10 65 Reviews
  • Bishopsteignton House, Teignmouth
Bishopsteignton House is a grand Victorian villa. Their main values are to treat residents as their own mother or father would want to be treated. Their staff have been with the service for a long time and take pride in not just being professional carers but an extended family for all residents.

As a residential home, residents tend to be quite able, but still require the love and support that can only be received through a 24-hour care home. The residents enjoy a friendly, happy, home-from-home atmosphere - getting to know the carers and their fellow residents well.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

Show Bishopsteignton House on the Map

Care Provided by Bishopsteignton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Waldron (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Bishopsteignton House

  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £995
  • (these prices are only a guideline, please contact Bishopsteignton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bishopsteignton House do not have visiting hours, and operate an open door policy that welcomes visitors at any time


  • Parking

  • Yes, the home has plenty of free parking available


Bishopsteignton House Reviews (65)

Total of 65, showing 21-40
10

Bishopsteignton House has a Review Score of 10 (9.964) out of 10, based on 21 reviews in the last 2 years. Over all time Bishopsteignton House has 65 reviews.

Overall Experience

  • 60
  • 5
  • 0
  • 0
  • 0

Date Published

65
13
17
21
44

Review from Alex E (Son of Resident) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Bishopsteignton House Care Home for approximately one and a half years and I have noticed a marked improvement in her health and well-being over that time. She is very happy at Bishopsteignton House and has settled in well. Part of the appeal of the home is the small size - there
are only about thirty residents at any one time which makes the place feel like a big family rather than a faceless institution. The staff are amazing and seem to have a genuine affection for the residents. Nothing is too much trouble and a sense of happiness pervades the house. The gardens and wonderful views are a bonus! My mother and I are both so pleased that she was able to get a place at Bishopsteignton House and couldn't think of a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and accommodating. We thoroughly enjoyed the lunches when visiting. Very tasty.

Reply from Hayley Holland, Regional Director at Bishopsteignton House

Thank you for taking the time to review us. We will give your compliments to the homes cook.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good - no complaints except for clothes mixed up in the laundry service (ie I get someone else's items).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bishopsteignton House generally a happy and kind place to live in. The rooms are clean and comfortable. The members of staff are very kind and provide good service. Nothing appears to be too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S Y (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has had a spell of respite care here at Bishopsteignton House. She has flourished and is now back to her old self. As a close friend, this is so amazing to see her so happy and confident. The staff are amazing and go above and beyond!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia T (Niece of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie came into Bishopsteignton House in September 22 after a very bad fall and a stay in the hospital which then resulted in an (unsafe discharge) back to her home from the hospital with Covid. It was clear as soon as she came home that she needed respite care and recuperation from a dedicated
team of professionals and how lucky was she that Bishopsteignton House could take her. I strongly believe that if it wasn't for the care and compassion of the staff and the surroundings, I would have lost my auntie.
The care home has a brilliantly dedicated team of people that really do care for the individuals that are staying with them. They take the time to get to know people, and you can tell as soon as you walk in there is a real caring atmosphere.
The rooms and surroundings are exceptionally clean and tidy, and according to my auntie, she cannot fault the food in any way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Granddaughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to write a review for the incredible care my grandad received at Bishopsteignton House Care Home. My grandad who, at 96, had always been fit and well and unfortunately started to deteriorate rapidly at his home. He started having a lot of falls and was becoming confused. After a lot
of careful consideration, we decided to take him to this home and it turned out to be the best decision we made. The care he received from day one was wonderful. He was a bit worried but that didn't stop him settling into a little routine, making friends with the carers and residents alike and joining in on all the activities. He is happy and thriving and I want to thank the staff for all that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Respite Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for nearly six months. In that time my health, well-being but mainly my self-esteem has been given back to me. Bishopsteignton House Care Home is one of, if not, the finest residential care homes I have had the pleasure of knowing (and the last six months living in). The
carers are the most wonderful, compassionate, hardworking people I have ever come across. We have lots of laughs and it is part of a big family. The catering is excellent and the two chefs are very accommodating regarding dietary needs, bravo!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Friend of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience with the staff and organisation of Bishopsteignton House has been of a team of patient and caring people who, despite the publicity surrounding the care sector generally, seem to evince a level of interest and dedication beyond what one could confidently expect. Not all the residents
are respectful of their situation and demonstrate a level of awkwardness that must sometimes be difficult to tolerate but I have never seen or heard anything other than patience and understanding from the staff members.

Reply from Paul Nery, Owner at Bishopsteignton House

Thank you for your kind review. We care about our residents very much and we are always so grateful to be making a difference in their lives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilyrose H (Granddaughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a social distanced visit with my grandma in the garden. She looked really well and happy. The staff are very good with how they are coping with the pandemic. They made sure Grandma had her mask on and we sat behind a perspex screen. We also had our mask on.
Grandma was telling us about the fantastic
cook they have who makes beautiful cakes.
I know my grandma is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Brother of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishopsteignton House is a beautiful building with stunning views. The care that my sister receives is excellent. The staff, from the manager to the cleaners are excellent, so kind and caring. My sister always looks well and happy. The staff are doing a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daisy T (Friend of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this frightening time, I would like to say how well the staff at Bishopsteignton House have coped. They have gone above and beyond in keeping their residents safe. My friend has been a resident there for a few years and always appears happy and well when I visit; at this time when I can only phone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine C (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Bishopsteignton house in June, she has been very happy here, staff are really helpful and kind, with COVID they have been very helpful in taking Mum in her wheelchair so we are able to see her, and on her 97th birthday they went all out and put table and chairs outside of her window for
us all to visit her, they made lovely sandwiches cake and pots of tea, Mum loved it, amazing care, Thank you all from us girls.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old Mum was transferred to Bishopsteignton House after spending 2 weeks in hospital following surgery for a fractured hip.
From the moment of her arrival, she was made to feel welcome and safe.
She has now been in there for 6 weeks.
During this time the care she has received has been excellent.
Nothing has been too much trouble and she has only had to ask for anything that she needs.
Two weeks ago it was her 97th birthday. With the COVID-19 situation we as a family were stumped for ideas as to how we could celebrate this birthday.
Bishopsteignton House to the rescue! They very kindly provided a light buffet set up on a table the in garden outside the window of her room. She was thrilled as were we.
Mum is now seriously considering making Bishopsteignton House her home and if this is what she wants then as a family we have every confidence in the care she will receive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amelia J (Granddaughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is well looked after in this lovely home. The staff are very caring and working so hard at keeping my grandma safe as well as the other residents. Nothing seems to be too much trouble. They keep us up to date with any information. My grandma sounds happy when we speak to her on the phone.
She speaks very highly of all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward R (Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though home is the best place, I know I'm in good hands here. The staff are kind and the food is good. My room is very comfortable. I am only here short term but if I had to choose a home it would be Bishopsteignton House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie W (Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently came to live here at Bishopsteignton House but I have been made to feel so welcome. The staff are so kind and helpful. I am able to speak to my daughters through the window. It is so lovely to see them.
The food is excellent and there is always a lovely smell of freshly baked cakes
each day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie F (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and stepfather moved into Bishopsteignton House in January 2019. They were immediately made welcome, and nothing was too much trouble. From bringing personal items from home, paintings and furniture, to organising hair and chiropody appointments, all done in house. They desperately wanted
to be together, and shared a beautifully appointed double room with a private bathroom, overlooking the gardens. Afternoons: activities, including making crafts, indoor skittles, weekly quizzes and singalongs. Lunch is served in the dining room, where they enjoyed a homemade lunch. Pops favourite is always the puddings and homemade cake served in the afternoons. Sadly, mum passed away in October 2019, after a long illness. The love, care and compassion showed by the staff and management has been phenomenal. We really feel part of the Bishopsteignton House family. They continue to care for Pops, and support myself, which I am truly grateful. I can’t thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peggy (Friend of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living very happily at Bishopsteignton House.
This is a very difficult time at the moment with the current situation but my friend speaks very highly of the care and support she receives from all the staff.
I am able to wave to her at the window and she has always got a smile on
her face. When we were allowed to go in I was always made to feel welcome and I'm looking forward to the day when I can join her again for a cup of tea and homemade cake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living in Bishopsteignton House for four years. When she moved in, it was so good to see her relax and enjoy life again. She appreciates the home comforts: good food, lovely room and friendly faces. Our family has been impressed at the high standards demonstrated throughout. We know Mum
is happy and most of all, she has stopped worrying about how she would manage. This anxiety had been an issue for her for years and we were not able to alleviate it. I know she would not be with us now if she hadn't had the good luck to get a place when she needed it. And now, as care homes deal with the worst possible medical crisis this country has seen in a century, we see how the excellent team have worked so hard - professional and efficient and always cheerful and friendly. I am so glad Mum has been protected and cared for so well. We are all grateful and confident that she could not be in better hands. Management at all levels have communicated in an exemplary way during the crisis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Bishopsteignton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Bishopsteignton House is calculated as follows: ( (243 Excellents x 5) + (9 Goods x 4) ) ÷ 252 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsteignton House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet