Bishopsteignton House

Forder Lane, Bishopsteignton, Teignmouth TQ14 9SE
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10 65 Reviews
  • Bishopsteignton House, Teignmouth
Bishopsteignton House is a grand Victorian villa. Their main values are to treat residents as their own mother or father would want to be treated. Their staff have been with the service for a long time and take pride in not just being professional carers but an extended family for all residents.

As a residential home, residents tend to be quite able, but still require the love and support that can only be received through a 24-hour care home. The residents enjoy a friendly, happy, home-from-home atmosphere - getting to know the carers and their fellow residents well.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided by Bishopsteignton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Waldron (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Bishopsteignton House

  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £995
  • (these prices are only a guideline, please contact Bishopsteignton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bishopsteignton House do not have visiting hours, and operate an open door policy that welcomes visitors at any time


  • Parking

  • Yes, the home has plenty of free parking available


Bishopsteignton House Reviews (65)

Total of 65, showing 41-60
10

Bishopsteignton House has a Review Score of 10 (9.964) out of 10, based on 21 reviews in the last 2 years. Over all time Bishopsteignton House has 65 reviews.

Overall Experience

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Review from Nicky D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Bishopsteignton House 6 months ago and settled in quickly and easily. The staff was welcoming, immediately making her feel at home and she is happier than she has been for quite a while.
She enjoys the activities (especially the recent VE Day commemoration party!) and she says the
food is very good. The residents appear happy and relaxed and on one of my visits, I experienced an impromptu group sing-song which was instigated by a resident playing his harmonica!
I have found all the staff to be committed and cheerful and everyone, from management down, is very approachable when things need to be discussed.
Both Mum and I are very lucky to have found such a "home from home" establishment.

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Review from Carol M (Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very comfortable room and I am able to have some of my own furniture so it feels more like home. The care staff are excellent and have coped extremely well at this very difficult time. They are always so cheerful. The home-cooked food is very nice. The home has a beautiful garden.

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Review from Pamela R (Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Bishopsteignton house and I enjoy my life here. We have recently not been able to see our families which is hard but the manager and staff have been so good at keeping our spirits up. The food is good and I can lead my life the way I wish. Staff have been marvellous over this time, spending
much needed time in our company making us smile.

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Review from Gerald S (Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful.
I enjoy the activities and how we are encouraged to participate in them. I recently gave a talk about the Moors which I enjoy doing very much.
My family are always made to feel welcome.
The food is lovely and the home has a warm homely feel to it.

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Review from Pamela C (Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live at Bishopsteignton House and have a lovely room. We have not been having visitors for a while and the staff have really tried extra hard to keep us all cheerful. They work extremely hard without complaint. I’m a vegetarian which I was worried about coming here but they make sure I have a good
choice.

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Review from Lillian G (Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a beautiful room that leads out straight into the conservatory. I take my daily exercise out there each morning. The house is beautiful and well looked after.
The standard of care is excellent, everyone is so friendly and kind.
The food is very good and there is always a choice.

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Review from James W (Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here with my wife, who has sadly past away now. The staff were so good to her, and continue to look after me very well too. I especially enjoy our activities afternoons. The food is plentiful, and I have some good friends here too. I have recently been unwell, and it was so lovely to come home
once more to my new family.

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Review from Margaret P (Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is beautiful and set in beautiful surroundings. I have a fantastic view from my room.
The carers are very kind, and nothing is too much trouble.
I really enjoy joining in the quizzes and the music.
The chefs are very good and friendly; I enjoy the food they prepare because it's all home-cooked
food.

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Review from David Q (Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Bishopsteignton House and enjoy my days here. The care is good and I really enjoy the activities in the afternoons. We have beautiful gardens that I make the most of in the summer.

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Review from Peter L (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved to Bishopsteignton House in July 2019. The transition, potentially difficult, was made with relative ease and facilitated by the ‘can-do’ attitude of the management team coupled with the empathy, care and consideration shown by all staff. Mum and Dad now readily call Bishopsteignton
House their home. The general atmosphere, sponsored by management, senior carers and staff - is committed, professional and caring – and also homely and compassionate. Whilst the environment is secure and well-monitored [day and night] both the ‘public spaces’ and individual rooms are clean, warm and homely. The food is excellent, the afternoon cake wonderful and ‘special events’ [eg the Summer Fete] are great fun. Staff are motivated by an evident sense of purpose and there appears an all-important continuity here. Since moving, Mum and Dad have become physically and mentally stronger - this due to the care and commitment of staff and the atmosphere created and sponsored by management.

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Review from J L (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bishopsteignton House for fifteen months now and in that time she has always been treated with respect and kindness. The staff are without exception caring, friendly and professional and in our experience always have the best interests of the resident at heart. The home is warm, comfortable
and well maintained. The food is excellent and we have enjoyed eating there ourselves! We have every confidence in Bishopsteignton House and are reassured that Mum is receiving the kind of compassionate and sympathetic care we would wish for her.

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Review from Fran W (Friend of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and friendly atmosphere. The staff are always willing to help you. Nothing is ever too much for the staff.

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Review from Lesley M (Daughter-in-law of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a home for a loved one can be a very traumatic experience. Feelings of guilt and letting your loved one down comes to mind. When my husband and myself first visited Bishopsteignton house, we instantly liked what we saw and could feel a lovely warm friendly atmosphere. It was like home from
home, down to the lovely smell of baking.


Every member of staff we came into contact with was friendly and helpful. The manager was very caring and approachable. Sadly mum passed away and her individual care was excellent to the end. She was treated with love, care and dignity.


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Review from R E W (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bishopsteignton House for 3 and a half years and from day 1, she has settled in well. The staff have always been so helpful and nothing is too much trouble. I have always said if I need a care home, this is the one for me.

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Review from Andrew M (Husband of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has vascular dementia and has been in this care home for two years. I have noted how good and considerate the management and staff have been to the residents, giving them genuine loving care.
The care home is spotlessly clean and the food is varied and delicious, indeed I have eaten with my
wife on several occasions and enjoyed every meal.

Reply from Nikki Rogers, Director at Bishopsteignton House

It is lovely to hear that you and your wife are very happy with the care that is provided at Bishopsteignton House, the facilities on offer and that you would be highly likely to recommend the home.


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Review from K W (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel happy with my mother's care overall. Home welcoming and lovely setting and gardens. The majority of staff very caring, just seem very busy with the workload. Mum seems happy and settled but because she is reluctant to leave her room I feel she sometimes misses out on the care and attention because
of the business of staff.

Reply from Nikki Rogers, Director at Bishopsteignton House

I am sorry to hear that you feel some of what the home offers is either poor or just satisfactory, although I am pleased that you feel that the care your mother receives is good and that she is happy in the home. I have passed on your comments to the home's manager and I hope that she can now look at ways in which to improve the areas of concern.


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Review from Jacqueline W (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had wonderful care at Bishopsteignton House until her death.

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Review from Sara B (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the caring for my mother and the understanding of staff have for her completely and without exception, wonderful. As she is getting older she is needing more care and understanding and they give her that. This also helps me so much knowing that my Mum is as happy as she can be and I don't
have to feel guilty or worry about her being in Bishopsteignton House. I always get a telephone call if there is a problem with Mum, like a fall and have trust in them. The staff also have the much-needed sense of humour.

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Review from T M (Son of Resident) published on 23 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely location and views over the river Teign, lovely caring staff and thoroughly recommended.

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Review from Margaret M (Sister of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Bishopsteignton House for just over two months. I am his only relative and live in the East of England so was only able to visit him on a couple of occasions. The care he received was wonderful. All the staff were very caring and made the last weeks of his life happy and
comfortable. Their support for me at this difficult time was excellent. All members of staff were kind and reassuring and I was kept informed. I cannot thank them enough.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Bishopsteignton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Bishopsteignton House is calculated as follows: ( (243 Excellents x 5) + (9 Goods x 4) ) ÷ 252 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsteignton House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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