Brandon House

29 Douglas Avenue, Exmouth EX8 2HE
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10 35 Reviews
  • Brandon House, Exmouth
Brandon house is a delightful property, which has been thoughtfully modernised and extended to provide comfortable, charming accommodation for its elderly residents.

The property is a large detached house set within an acre of gardens. The accommodation is split over two floors with lifts providing easy access to all areas of the building. As part of the extensive modernisation programme the property has received two extensions to the original building. Both extensions are two stories and have been thoughtfully designed both inside and out to maintain the aesthetics and character of the original building.

All bedrooms are furnished to a very high standard, have en-suite facilities including wash hand basins, WC and showers, television and telephone, a nurse call system, and all rooms enjoy a pleasant view across the award winning gardens. The home also has three communal lounges and a large dining room where the chef serves home cooked meals using the finest local produce.

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Care Provided by Brandon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mr & Mrs J H Marsh (Owner/Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Brandon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,400
  • (these prices are only a guideline, please contact Brandon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large onsite car park


Brandon House Reviews (35)

Total of 35, showing 1-20
10

Brandon House has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Brandon House has 35 reviews.

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Review from Peter B (Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after me very well, whenever I go out they always make sure someone is waiting to greet me when I come home. My carer always makes sure he brings me a cocoa at night and a coffee before breakfast. I am very happy here, the next best thing to being able to live on my own, which I know I cannot
do.

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Review from S S (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in Brandon House she has improved dramatically. Happy, and laughing but mostly her mobility has greatly improved as she is given time and support by the staff. All the staff are approachable and they interact with the residents well. We as a family are extremely happy with Brandon
House.

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Review from Lilly S (Granddaughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has recently moved here and she is a new person. Her face looks brighter and I'm able to leave knowing she's going to get looked after by the brilliant staff here. Would most definitely recommend!

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Review from Michael W (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brandon House, what a fantastic facility, my mother came here needing quality care and that's what she gets and more! The environment is very bright, warm, homely and welcoming. The staff are ever present, friendly and efficient. The food is top notch and plentiful. Every day there are activities which
all the residents can participate in. All in all my mother has settled in very well and is definitely enjoying life.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your very kind review, we are pleased to hear that your mother has settled in well.


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Review from Sandra S (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Brandon House in January. Her transformation over the past 6 weeks has been remarkable. She is happy and content due to the love, care, support and comfort that staff at the home provide. The management team and staff are very welcoming to all family members. Any concerns are discussed
and resolved immediately. My mother is now more mobile than she has been in months since moving to Brandon House. Staff ensure my mother is kept clean and tidy. She is spoken to with the utmost respect and encouraged to join in with activities. I would recommend Brandon House to anyone looking for a residential placement.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your kind review, we are pleased to hear that your mum is doing so well.


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Review from Brian R (Son-in-law of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brandon House have been lifesavers for my wife as she had to put her parents in respite because she hurt her back and couldn't cope. They took all the stress out of our lives by being so great to my in-laws, mother-in-law has dementia and she settled straight away, couldn't believe it. I just want to
recommend Brandon House to anyone struggling being a carer because they are fab.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for providing us with a review and for your kind words.


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Review from Julia R (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what I would have done if it wasn't for all the staff at Brandon House. I care for my parents and I injured myself and had to place them in respite, I was so worried and upset that I had to do this but I needn't have been. My parents were greeted like old friends from everyone there, and
I can visit and take them on day trips anytime I want, I also get a coffee and a cheeky biscuit as well. It's like visiting a huge family and my mum is so happy there that she wants to stay. I give all the staff praise and thanks for making my life so much better, easier and happier. Thank you thank you thank you.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for providing us with a review and for your kind words.


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Review from Pete C (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, all of the staff have been amazing.
They are extremely friendly, very caring and attentive to the resident's needs, an absolute credit to their profession. Mum loves living at Brandon House. It's a real home from home. Beautiful place, beautiful atmosphere, beautiful people. Thank you
all so much for what you do.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your kind review. From the team at Brandon House


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Review from Joy W (Friend of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is cared for in a friendly, kind, professional way. Her room is spacious, light and has every facility she could wish for.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your very kind review of our home. It is very much appreciated.


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Review from B L (Husband of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and I get little feedback from her that is reliable but from regular visits, I find the staff very friendly and caring. Much care is taken with the very varying and difficult needs of the residents.

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Review from Jean R (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was unusually unreceptive to me. When I raised this with the caregivers that morning, she agreed with me that she was being "out of character and reassured me that she'd eaten well but was obviously still unwell due to a very recent attack of shingles. All staff are usually very welcoming
and willing to discuss any concerns. Brandon House is in all areas I have seen to be clean, bright and well decorated, including for yearly events, e.g., Christmas, etc.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for taking the time to write a review; we really do appreciate it.


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Review from P M (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brandon House for over two years and over that time we have found the staff to be friendly, very caring and efficient. The rooms are comfortable and a reasonable size and there is an en-suite toilet and wash basin. The garden is lovely although sometimes with direct sun it is hard
to find shade, but at these times the courtyard affords some shade. There is a lift to the first floor as well as a stair lift although the latter is very slow.
Overall, this is a warm friendly atmosphere and my mother feels well looked after.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your review and your very kind comments.


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Review from A H (Son of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely property with gardens back and front providing quiet and safe outdoor space for residents, the atmosphere is always relaxed and friendly. Lots of effort by staff to provide stimulating activities morning and afternoons. My mother's quality of life has improved since she has become a resident.
We have peace of mind knowing she is being so well cared for.

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Review from E A (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Brandon Care two years ago, she is very happy there. Mum has Alzheimer’s and can have some very difficult and challenging days, but the staff are very well trained, compassionate and understand how to help her. The staff are amazing with her and she is very well looked after and cared for.
I cannot fault the standard of care she receives. The staff always take time to talk to and reassure us if we are concerned about her, especially if she’s having a bad day and will phone us back with an update. They always make birthdays and seasonal occasions special, mum loves her personally designed birthday cake made by the amazing staff.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your review, from all of the team at Brandon Care.


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Review from Tracey D (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Brandon House a couple of months ago, due to being diagnosed with Dementia a few years ago. On arriving at Brandon House all the staff were very professional and welcoming to myself and my father. We were shown to my fathers room which is beautifully decorated and bright. Staff
were very kind and introduced themselves to father and myself. Now three months later my father is happy and looks well, this is due to the excellent care that he is receiving from the staff that take care of him every day. It is a pleasure to go to see my father and feel welcome every time I visit and know that he is safe. As for the management never is too much for them and any queries I have, they are dealt with in a professional manner always.

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Review from Helen (Partner of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident of Brandon House for the past 9 months and I only have praise for the home and its staff. The circumstances of my partners having to go into care were quite traumatic for us both but it was all made so much more pleasant by the compassionate staff and their willingness
to communicate. Once I was able to visit the home to see my partner I was so relieved to see how content he was and how well he was being looked after by such sweet-natured caring staff. Brandon House is a lovely, beautifully maintained residential home and it is always a pleasure to visit.

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Review from C W (Daughter-in-law of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring family-run home that I would recommend. This friendly home to all my friends in need of a dementia-friendly home.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your lovely review. It is very much appreciated by the whole team.


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Review from R B (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were recommended to view Brandon care facilities and meet the owners and staff. We have been extremely impressed by their care and professionalism on every level. We feel our mum is in very good hands and has been very well cared for through the Covid period.

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Review from Karen A (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for six years at Brandon House. Over this time she has had ups and downs emotionally and all the staff, both management and carers have helped to bring her mood up and encouraged her to mix and interact with other residents. She is so happy there, which makes me happy obviously.
Without the staff a Brandon I doubt she would be with us now.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your kind words, they are much appreciated especially during these troubling times.


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Review from W K (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Brandon House now for almost three years and has had and continues to have excellent care. She has a good-sized en-suite bedroom with plenty of storage for her personal things. There is a good wholesome menu of meals she can choose from each day and a sociable dining area
to eat in with the friends she has made. A comprehensive programme of activities to keep the body and mind active. Staff are caring and approachable. Brandon House was recommended to us, and we can only wholeheartedly pass that on to you.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Brandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Brandon House is calculated as follows: ( (137 Excellents x 5) + (3 Goods x 4) ) ÷ 140 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brandon House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Brandon House

What types of Care is Brandon House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brandon House provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Brandon House have?

There are 35 Single Rooms.

What are the Facilities & Services at Brandon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brandon House to the centre of Exmouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.