Brandon House

29 Douglas Avenue, Exmouth EX8 2HE
Submit a Review
10 35 Reviews
  • Brandon House, Exmouth
Brandon house is a delightful property, which has been thoughtfully modernised and extended to provide comfortable, charming accommodation for its elderly residents.

The property is a large detached house set within an acre of gardens. The accommodation is split over two floors with lifts providing easy access to all areas of the building. As part of the extensive modernisation programme the property has received two extensions to the original building. Both extensions are two stories and have been thoughtfully designed both inside and out to maintain the aesthetics and character of the original building.

All bedrooms are furnished to a very high standard, have en-suite facilities including wash hand basins, WC and showers, television and telephone, a nurse call system, and all rooms enjoy a pleasant view across the award winning gardens. The home also has three communal lounges and a large dining room where the chef serves home cooked meals using the finest local produce.

Show Brandon House on the Map

Care Provided by Brandon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mr & Mrs J H Marsh (Owner/Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Brandon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,400
  • (these prices are only a guideline, please contact Brandon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large onsite car park


Brandon House Reviews (35)

Total of 35, showing 21-35
10

Brandon House has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Brandon House has 35 reviews.

Overall Experience

  • 32
  • 3
  • 0
  • 0
  • 0

Date Published

35
7
8
12
23

Review from J W (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 year at Brandon House.
Very happy, very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nadine C (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Brandon House because I was unable to live alone as I was continually falling. The care at Brandon House is very good and I am well-looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Brandon House for nearly ten years and she has been extremely happy. The home is well run and the care, kindness and respect given to her by all the staff has been excellent. Brandon House has a very homely atmosphere and the residents are encouraged to join in activities, but
only if they wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Brandon House, who are looking after my 95yr old mother with dementia are really caring people who go out of their way to make sure she is happy and secure. Outings are organised and ‘in home’ activities. Meals are good and varied. During visits, I am always made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam L (Niece of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt entered Brandon House in July 2016 and remains a full-time resident, now aged 96. I have visited every 2-3 weeks since and been included in Christmas and garden party invitations. Resident's birthdays are celebrated with cake, candles and cards, with members of staff. Various activities take
place most afternoons. I am always kept informed of any issues and find all the staff very attentive and supportive. I have peace of mind!

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your kind words, your Aunt has always been a pleasure to look after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon M (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Brandon House more than 18 months ago after finding difficulty with mobility and incentive to eat regularly. Since arriving she has been welcomed by dedicated staff and I feel relieved that I can rely on their expertise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary W (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring staff. Mum has been at Brandon house for 6 years. She used to enjoy the poetry group but after a bad fall, she is now confused and frail. Despite her deterioration, the staff are still very attentive and try to engage her. She has always been content and happy here. This eases the
worry for my sister and I as we both live 3 hours journey away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Brandon is kind and friendly and they provide a caring home for my elderly mother. The bedrooms and lounges are always attractively decorated and reflect the seasons and time of year e.g. Christmas, Easter etc. The garden and terraces are beautifully maintained. Thank you for it all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy B (Son of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was VERY reluctant to move into a home but the staff at Brandon House have been exemplary in making her transition, from that reluctance to a happier and more secure and settled person. She has recovered her sense of humour and whilst it is still not plain sailing, she is now very content
in Brandon House and no longer asks when she is leaving.


She has made friends and is now enjoying a new lease of life at the age of 93!


Reply from Wendy Marsh, Registered Manager at Brandon House

It's always reassuring for everyone when a new resident settles into home life, especially when they make new friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen A (Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe and comfortable when I am at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and very good at involving residents in a wide range of activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane B (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care since she moved into Brandon House. We could not wish for better carers who are friendly, helpful and treat the residents with dignity. There is a good range of activities which are both physically and mentally stimulating. The private rooms and communal areas are always
clean and fresh with no offensive odours and general maintenance is good, although there is a problem with one lift that breaks down frequently.
I could not have chosen a better home for my mother who is very happy with her care and would wholeheartedly recommend it to anyone else.

Reply from Wendy Marsh, Registered Manager at Brandon House

Thank you for your review we really appreciate your words of encouragement. It is, as always, a pleasure for our team to care for such wonderful people.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivian D (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Brandon House, I have been impressed with the understanding expressed when making the difficult decision to have Mum cared for. She came directly from hospital, the manager liaised with the hospital for her arrival home. The staff are genuinely kind and caring both to Mum
and myself.
The food is good - the residents have lots of activities.
I cannot recommend them more highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marian H (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for by such wonderful staff, the manager is so lovely, always helpful, nothing is too much trouble. I am so glad I found this home, I feel so happy that my mother loves it there and wishes she hadn't waited so long before going into the home. She would recommend the home to
anyone wanting the best care available.

Reply from Sarah Marsh, Care Manager at Brandon House

I would like to thank Marian for her kind words they are much appreciated by myself and my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nia H (Friend of Resident) published on 29 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support offered to my friend's mother was exceptional. All of the staff were so kind and caring, the home is also immaculate, friendly and welcoming.
The best care home I've been in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Brandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Brandon House is calculated as follows: ( (137 Excellents x 5) + (3 Goods x 4) ) ÷ 140 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brandon House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet