Camplehaye Residential Home

Lamerton, Tavistock PL19 8QD
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8.6 11 Reviews
  • Camplehaye Residential Home, Tavistock
Camplehaye Residential Home is located close to Tavistock and is situated in its own large grounds. Providing mostly single en-suite rooms that are furnished to a tasteful and modern standard with TVs and phone points, residents are encouraged to bring personal items to make them feel at home.

All rooms are fitted with a nurse call system, as well as all bathrooms and communal areas, ensuring that residents are safe and feel supported at all times.

In addition to en-suite facilities, residents can make use of wet shower rooms and bathrooms, which have fitted jacuzzi style baths.

The home has several dining rooms and shared lounges where residents can socialise or take part in a range of varied activities, or even read quietly.

Camplehaye has a conservatory room which overlooks a large outdoor courtyard, complete with tables, chairs and sun umbrella and furnished with a water foundation and flower planters, leading the way to a large garden.

Residents at Camplehaye are encouraged to feel as at home as possible, they are encouraged to bring items that make them happy, including items to help them to continue hobbies and pastimes they have previously enjoyed to keep them active and entertained.

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Care Provided by Camplehaye Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Avens Care Homes Ltd
  • Person in charge
  • Rebecca Williams (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Camplehaye Residential Home

  • Fees are subject to assessment

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Camplehaye Residential Home Reviews (11)

8.6

Camplehaye Residential Home has a Review Score of 8.6 (8.620) out of 10, based on 6 reviews in the last 2 years. Over all time Camplehaye Residential Home has 11 reviews.

Overall Experience

  • 4
  • 6
  • 1
  • 0
  • 0

Date Published

11
4
4
6
5

Review from Liz L (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was transferred direct from hospital to Camplehaye Residential Home and from the word go we have been so impressed. The staff have been so kind and attentive and nothing is too much trouble. Mum has settled really quickly and decided she'd like to stay. The Christmas party today was just great
with so many people involved and felt so honest - really just so impressed by all the carers and staff at the home.

Reply from Rebecca Ward, Manager at Camplehaye Residential Home

Thank you for your kind review. Mum is such a lovely lady and a pleasure to have stay with us.


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Review from R S (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring home with good working practices, safe environment, well maintained both equipment and the setting. Person centered individual care, communication with next of kin excellent, responsive to meeting changing needs of residents. High standards of staff training is apparent in all aspects
from manual handling to personal care. Secure setting, wide range of activities - seasonal themes. Dogs welcomed, very important plus therapy dog visits.

Reply from Rebecca Ward, Manager at Camplehaye Residential Home

Many thanks for your kind review, we do our very best to ensure that all residents are cared for in a person centred manner.


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Review from Catherine L (Daughter-in-law of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a super visit to see my Mum in- law at Camplehaye Residential Home yesterday morning.
The positive happy energy and atmosphere here is amazing. The whole team of staff are absolutely fantastic, caring and superbly communicative with my family member and all the other residents. The team have
music on in the lounge for their residents to listen to and sing along to if they wish to. Plus there's a television in this room too. Also great daily activities to participate in if they would like to for example themed drawing and painting, remembrance poppies, Christmas tree's etc. Not forgetting various other activities too.
It's absolutely wonderful to see how well cared for my Mum in-law is here and gives my husband and I peace of mind. Also she has a lovely room with tv when she wants quiet time on her own to relax.
The food and drink at Camplehaye is excellent as well.


Thankyou so much " Team Camplehaye" for all you do for your residents. You are all truly fabulous.


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Review from Josie B (Wife of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When realisation hits home, that you truly have done your best for the person that you love and care for but sadly Dementia is a cruel disease, that takes its hold and you can't continue with their care for what ever reason. Camplehaye Residential Home holds the answers.
From the first initial phone
call, to the transition of moving in, we were kept informed and supported throughout the process. We cannot thank the whole team enough for the love, care, compassion and understanding shown not only to my husband but also to us during his 3 week stay, which sadly were his last 3 weeks with us. Those 3 weeks were filled with a level of care that we couldn't have given my husband at home. We will always remember Camplehaye with gratitude and thank you all dearly.

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Review from N L (Daughter of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who suffers Alzheimer's dementia, has been a resident of Camplehaye Residential Home for well over a year. The care provided to my Mum is outstanding, and they tend to her needs compassionately, she looks on them as her friends, and her cheekiness is always welcomed! From the outset we were
able to turn my mum’s room into her own familiar space, bringing in pieces of her own furniture, wall pictures, shelves and ornaments. The rooms are bright and clean, and the food is nutritional and plentiful.
My mum has had a couple of spells in hospital this year, each time her speedy recovery is due to the exemplary care given to her by the staff and care team on her return to Camplehaye, all of whom are incredibly kind, very hard working and they have provided immense support to me also. Families of residents are always made to feel welcome in the home and I always look forward to my regular visits. To quote my mum following a day out “It’s good to be home”. I think that says it all!

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Review from R W (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities: Mum was on a short-term respite stay, so, understandably, her room wasn't one of the best. There were no views from the window but there was a lot of light. The toilet was small with a sink but no shower.
Care/support: due to understaffing, the call bells were frequently left to ring. For
instance, one time it took over 45 minutes for them to come in, by which time it was too late. (She needed the toilet). This was the norm rather than the exception.
Cleanliness: very clean.
Treated with dignity: mostly.
Food and drink: small portions. Didn't always get what she asked for. Was forgotten once.
Staff: kind, caring and friendly but clearly overworked.
Safety/security: Fort Knox to get into/out of but residents are left to wander. We saw them in the kitchens and they kept coming into my mum's room and touching her belongings. Towards the end, a stair gate was provided to stop them coming in at night.
Overall: acceptable. Family would need to keep up with the care provided.

Reply from Rebecca Ward, Manager at Camplehaye Residential Home

We are grateful for your review and have the following response for you.
The room allocated is one that is used for respite and although slightly smaller than some of the other rooms, it does meet CQC requirements and does have ensuite facilities which are perfectly adequate.
During your mother's stay, we were having maintenance work done on the call bells which is now resolved however alternative plans were put in place to ensure adequate care was always provided. The home was not understaffed as we always operate on a full rota to ensure a high quality of care and safety of the service users.
Camplehaye does have measures to prevent service users from leaving the home and its gardens however service users are most certainly not restricted in their activities and are free to walk around their home and gardens in a safe manner. Activities are provided on a daily basis and this can include service users being in the kitchen.


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Review from S S (Niece of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the most part, fairly good. Sometimes definitely not enough members of staff, toileting and basic care sometimes overlooked.
Entertainment is very poor, when they are doing one to one with this, all of the other residents are left to watch the telly in the main room, not with a member of staff present.
They just walk through and sometimes glance over to see all is OK but in the main, they don't.

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Review from M B (Son of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Short of staff to fulfil duties at crucial times ie, toilet and being left unattended. I feel for older residents, their food should be manageable to eat ie, meat cut up, not rock hard and overcooked pasties. Call button should be always available to use, needs checking.

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Review from B D (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been a resident she has been treated with nothing but kindness. She is so well looked after and everything is done for her. I have every confidence in them and their professional ways of dealing with anything that crops up, nothing seems to upset them or put them out. They are a great
lot.

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Review from Mike G (Son of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the Care home has been overall very good. The staff are very helpful and take time out to ensure my dad has some social interaction through the day as he is somewhat restricted to his room. As a result, my Dad has now built good relationships with most of the staff. My Dad has reported
that the food is good and wholesome and on most occasions, he can have more if he needs it.

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Review from K R (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Camplehaye Residential Home for 18 months. We found the care to be extremely good. All the staff were caring and attentive. My mother's room was spacious and had a very nice outlook.

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Current Review Score: 8.6 (8.620)

Overview of Review Score

The Review Score of 8.6 (8.620) out of 10 for Camplehaye Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.338 for Camplehaye Residential Home is calculated as follows: ( (36 Excellents x 5) + (20 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 68 Ratings = 4.338

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for Camplehaye Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Camplehaye Residential Home

What types of Care is Camplehaye Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Camplehaye Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Camplehaye Residential Home have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Camplehaye Residential Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Camplehaye Residential Home to the centre of Tavistock?

2.8 mile(s) as the crow flies, distance by road may be significantly further.