Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.5 44 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.

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Care Provided by Coppelia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Zoe Hickman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Coppelia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,599

  • We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.
  • (these prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.


  • Parking

  • Limited parking opposite the home.


Coppelia House Reviews (44)

Total of 44, showing 1-20
9.5

Coppelia House has a Review Score of 9.5 (9.527) out of 10, based on 7 reviews in the last 2 years. Over all time Coppelia House has 44 reviews.

Overall Experience

  • 38
  • 6
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Date Published

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Review from Alex A (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppelia was our second home with Mum! She was happy, extremely well cared for, and felt loved there. The staff are amazing, so committed to their residents, and really become a part of their family. Access to discuss Mum's needs was immediate and we were kept in touch with all the time. We visited
nearly every day and being able to fit visits in at most hours of the day helped us continue a very involved relationship with Mum.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for writing a review. We really appreciate your feedback. The whole team at Coppelia will be delighted to hear your positive comments. Thank you.


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Review from Jolyon A (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I take great pleasure in recommending all at Coppelia House, over the last few months my father resided there. I was always made to feel very welcome and highly informed with information on my father's well-being. The care was 100%. I even had the pleasure of sampling the delightful homecooked food
that Dad took a lot of pleasure eating and enjoying the wonderful gardens, chatting to the wonderful staff. I can't recommend the home and staff anymore and so pleased we moved him there until his last days. Keep up the great work, I'm sure you all will.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for a wonderful review which we will share with our team.


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Review from Vanessa O (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Coppelia House in April 2023 for respite care after a fall in her flat. She quickly decided she would like to stay as she felt safe and comfortable in her own room with friendly and supportive staff. Her visitors were always welcomed by the staff, and we enjoyed sitting out together in the
sunny garden. Mum received excellent palliative care in the home as she neared the end of her long life and we were kept well informed of her condition. Thank you to all the staff at Coppelia House for looking after Mum in such a caring, respectful way.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for writing such a lovely review. Your review touches on so much of what we strive to provide every day. The whole team at Coppelia House will be so pleased to read your feedback. Thank you again.


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Review from H B (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was extremely helpful and quick at getting Mum in, as both parents became ill at the same time.
Mum settled in very well and the staff were very welcoming and caring.
My mum has dementia and her biggest problem was understanding the foreign workers. We have moved Mum to be with her husband
of sixty-seven years, as this wasn’t the place for my father to stay.
Many thanks to all staff.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for taking the time to write a review. The whole team will be pleased to hear how their care was appreciated. Thank you for the feedback, much appreciated.


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Review from R H (Son of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and us, his family, are extremely fortunate to have a care home of such a high calibre on our doorstep. He needed 24/7 care and he got it, he was well fed and kept clean, (his words) The staff were/are very obliging and do everything in their power to make the whole situation as homely and
pleasant as possible. Our particular situation was difficult and became more acute over time, the staff true to form were understanding and accommodating to which we are very grateful. Thank you.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for taking the time to write such a lovely review. The whole team will be delighted to hear your positive feedback. Thank you.


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Review from H C (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ma was here for 5 years. She was always treated with much love, respect and humility. She felt safe and secure at Coppelia House. Throughout Covid and after there was always emphasis on the happiness of the folks in care. For me, it's been a real comfort that Ma was here being looked after.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for your review, we appreciate you taking the time to do this. We're really pleased that your mother was so happy at Coppelia. The whole care team will be delighted to hear the positive feedback. Thank you.


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Review from Lois R (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a month at Coppelia House to recover following major surgery. We cannot fault the care Mum received - the staff were all friendly, good-humoured and extremely professional, especially when helping Mum get used to coping with the stoma she had following surgery. Nothing was too much trouble.
Also, Mum said the quality and variety of the meals were exceptional.

Reply from Stephen Arnold, Director at Coppelia House

Thank you very much for such a lovely review. It's great to hear that both you and your mum are so pleased with the care our team give. Thank you.


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Review from Jan E (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With gratitude for the care and love our mother received; you gave us peace of mind and you gave our mother warmth and joy. Together you've created a future for continuing professionalism and care for all.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words which we will share with the team. We miss your mother greatly and send our best wishes to you and your family.


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Review from Diane C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was not always the easiest of residents to manage. Nevertheless, the staff were always caring, loving supportive and patient with her. She has been a long-term resident of several years and only recently passed away. The end-of-life care they provided for our mother was exceptional and the
support towards our family. Most staff are permanent, not agency and have worked there for many years. All meals and cakes are prepared and home cooked at Coppelia House. Just like home cooking and very tasty and nutritional. Our mother had the freedom to move around the home as she wished day/night time, where safe to. Where some residential homes restrict their movement throughout the day and night. I felt Mum was in a safe environment. She had a lovely garden view. It was a pleasure getting to know the staff over the years.

Reply from Stephen Arnold, Director at Coppelia House

Thank you for your kind and thoughtful review. The team at Coppelia will be so grateful for your positive feedback. Thank you, Stephen


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Review from Jan P (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end of life care at Coppelia in November. I cannot praise the staff enough for their care and attitude towards her and my family. They made a very difficult time as comfortable as possible for all us and their dedication and support was outstanding.

Reply from Stephen Arnold, Director at Coppelia House

Thank you very much for taking the time to write a review. The care team will be delighted to hear your positive feedback. Really great to hear how much they are appreciated. Thank you, Stephen


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Review from David G (Son of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed his time at Coppelia House Care Home and was well looked after. He comments that the staff worked very hard and were wonderful. He enjoyed the activities, there was a good quiz and interesting word games which he was enthusiastic about joining in with. His own room had a wonderful
view of the town and valley beyond it. The gardens were interesting and relaxing to walk or sit in. Food good. Staff on the ball when we visited or rang.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your positive review of Coppelia House. We will certainly share your feedback with our team.


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Review from Veronica G (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Coppelia House Care Home for five years. She's 96 years old and has dementia. I can tell she's happy and settled and she loves the people that care for her. Coppelia feels like a home from home by avoiding the temptation to create the institutionalised structures that
others misguidedly believe are necessary. The carers are kind and helpful and the atmosphere is relaxed and informal. When issues arise they are dealt with promptly and efficiently. My mother, unfortunately, got infected with Covid at the beginning of the pandemic and if it hadn't been for the amazing care she received at Coppelia I'm sure she would have died. They went over and above what was expected of them and I will always be grateful for this. I wouldn't hesitate recommending Coppelia to anyone who is thinking about residential care either for themselves or a relative. It's a very special place and, despite the obstacles created for the sector by this government, it does an incredible job.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words and heartfelt review. It's an honour to be able to care for your mum for so long. Thank you.


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Review from Kim S (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, nothing is too much trouble. They treat my mum as if she is one of the family, I cannot ask for anything more. As I said, they are all just amazing. The food is good most of the time but Mum struggles a bit with the big portions, not a bad thing.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your review of Coppelia House and kind words about the staff who work hard to provide excellent care.


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Review from Ian H (Husband of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the home for three and a half years. She suffers from advanced Alzheimer's. She cannot see, walk, feed herself or perform any other functions.
The staff are brilliant and look after her well. The home's management has been exceptional. My wife is happy, contented and relaxed. Although
she can no longer find the right words to be able to say. All of the staff and managers spend time with her and anticipate her needs. They all are welcoming to me and keep me informed of any issues.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to review Coppelia House. It is our pleasure to care for your wife and meet yourself and your family. I will share your review with the staff who I know love receiving them. Take care.


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Review from Paul B (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to move Mum into Coppelia House Care Home at the end of 2019 due to her deteriorating health. We were glad we could move her into care within the same community she had lived in for 25 years. The staff and volunteers at Coppelia were so nice, pleasant and professional from the first moment we
talked to them. I got to know several of them during early visits and Mum was always very happy with the service she received at Coppelia. If truth be told, she didn't want to be anywhere other than home, but Coppelia was about as close to home as she could wish for. Unfortunately, Covid struck soon after she entered Coppelia, so visiting had to be restricted somewhat, but I always felt Mum was being well looked after and her safety was their main concern. Just before she died, restrictions were eased a little and she was able to go on short trips outside Coppelia. I know the staff were truly upset when she died and this was very touching. I can't think of a better place for Mum to spend her last days.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for such a heartfelt review of Coppelia. We all miss your mum and it was a great pleasure to meet and help care for her.


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Review from Michelle C (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Coppelia House Care Home for over a year and he has been so well looked after, I could not ask for more.
All the staff are hardworking, dedicated and kind and I feel they really care.
They would do anything for my dad and are really helpful whenever he or I need anything.

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Review from David S (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppelia House is my step-father's home and was my mother's too. The staff there are wonderful, and treat residents with kindness, respect and love. They are dedicated, helpful and accessible, and have been of great assistance to our whole family. I would certainly recommend Coppelia House.

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Review from Sandra C (Niece of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppelia House Care Home is perfect for my elderly aunt, she has 24/7 care. Individual attention to her personal needs, whether medical, emotional, physical or social. The home is clean and attractive, well maintained with a lovely garden. My aunt loves the view of the moors from her room. She enjoys
the food and especially loves chatting to the staff as they are all so friendly, extremely caring and professional. As a family, we couldn’t wish for better. Thank you Coppelia.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for writing such a wonderful review of Coppelia House. We will be sure to share with the staff who do work extremely hard to support everyone.


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Review from Caroline W (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppelia House has been my mother's home for the last four years. The staff have always treated her with respect and kindness but over the past year, when she has become increasingly frail, the level of gentle compassion and love has been outstanding. I have also been touched by their level of concern
for me too. I would not want my mother anywhere else for her remaining days. Thank you Coppelia.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write this review. Your mother and your family all mean so much to us and we will do anything we can to support you all.


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Review from Kathleen C (Daughter-in-law of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent many years at Coppelia House and was treated with kindness and respect.
Before Covid we felt that we could always pop in at any time; the home was warm, friendly and clean and the staff obviously knew the residents well and treated them as individuals.
Most times when I popped
in during the week there was something going on - a quiz, a visit from animals, craft, hand massages etc. Even for residents who did not want to take part in these, it gave a friendly and lively background to the days.
Over the last year when we could not visit due to Covid, the staff made great efforts to keep us in touch and to provide extra care.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your review of Coppelia House which I will certainly share with all the staff.


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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Coppelia House is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Coppelia House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zoe

Zoe Hickman

Job Title: Registered Manager

Joined: 2024

I became involved with social care in 1996 working as a volunteer supporting homelessness, addition and mental health. This then included working with the probation service.


Moving from Wiltshire to Devon, I then trained as a midwife, something I very much enjoyed but it proved that social had my heart. After training, I worked at management level in various care homes – supporting living working with nationwide companies, gaining experience in LD, mental health and forensics.


My first registered managers role was for a home in Tavistock. During my 7 years there, I took the home from inadequate to good, where it had a great reputation in the community and with professionals.


I watched my grandparents support my great-grandparents at home and my family support my grandparents at home. Recently, with my mother-in-law, I supported my grandmother-in-law at home.


I have immense respect for everyone that supports their family at home and hope to provide that same home-from-home care at Coppelia.


Outside of work, I am a volunteer at my local village hall, supporting jumble sales, dog shows, flowers shows and the annual village fete. As a family we enter Royal Cornwall Flower Show every year. I also helped support the residents of my home by entering the hanging basket competition, where we came second. We are hoping Coppelia will enter and be successful.


Frequently Asked Questions about Coppelia House

What types of Care is Coppelia House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coppelia House provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coppelia House have?

There are 30 Single Rooms.

What are the Facilities & Services at Coppelia House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coppelia House to the centre of Newton Abbot?

11.3 mile(s) as the crow flies, distance by road may be significantly further.