Coppelia feels like a home from home
Veronica G (Daughter of Resident)
We were glad we could move her into care within the same community she had lived in for 25 years.
Paul B (Son of Resident)
She enjoys the food and especially loves chatting to the staff as they are all so friendly,
Sandra C (Niece of Resident)
We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.
Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.
Limited parking opposite the home.
Coppelia House has a Review Score of 9.5 (9.527) out of 10, based on 7 reviews in the last 2 years. Over all time Coppelia House has 44 reviews.
Review from Brian T (Son of Resident) published on 22 February 2021
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for taking the time to write such a heartfelt recommendation, which I will share with the team.
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Review from Kevin B (Son of Resident) published on 17 August 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for taking the time to review Coppelia. I will pass on your positive comments to the staff who continuously work hard and care about everyone who lives at Coppelia House.
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Review from Claire P (Niece of Resident) published on 17 July 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your kind review - the staff have been amazing at taking on the additional challenges Covid19 pandemic has brought to all homes. We love looking after your aunt and making Coppelia her home.
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Review from Irene P (Niece of Resident) published on 14 July 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your thoughtful review which we will share with the hardworking staff. We certainly miss having everyone visit and sharing the homemade delights from the kitchen.
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Review from Pam G (Niece of Resident) published on 1 July 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your review of Coppelia House. We will, of course, share your review with our staff
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Review from Sue B (Daughter of Resident) published on 19 June 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your wonderful review, which I have shared with the staff. We are very proud on how well they have continued to work through a pandemic.
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Review from Allan L K (Son of Resident) published on 8 June 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for the kind words which we will share with staff.
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Review from Penny G (Friend of Resident) published on 4 June 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for taking the time to write such a wonderful review. We will share with the staff who I know appreciate the recognition of the amazing work they do.
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Review from Louise S (Daughter of Resident) published on 4 June 2020
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for taking the time to share your experience, which we will share with the staff.
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Review from A W (Daughter of Resident) published on 19 December 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your kind words, which we will share with the staff team
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Review from Hilary L (Daughter of Resident) published on 15 August 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind review. We will pass on your praise to the staff
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Review from Adrian B (Son of Resident) published on 21 May 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind words, which we will share with the Coppelia team.
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Review from Gill T (Daughter of Resident) published on 8 May 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for taking the time to review Coppelia and we are sorry for your loss. We will certainly pass on your comments to our staff
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Review from Linda D (Friend of Resident) published on 2 April 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for the compliments and taking the time to review your experience visiting Coppelia
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Review from Susan L (Daughter of Resident) published on 2 April 2019
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind words which we will share with all the staff.
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Review from Sandra A (Daughter of Resident) published on 2 April 2019
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Whenever I visited I was always struck by the kindness of all the staff
Everyone made my mother's stay as comfortable as possible, and always encouraged her to join in as much as she could. Towards the end, all the staff showed great patience in trying to get her to eat and drink and treated her with love, respect and dignity.
Thank you.
Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind words which we will pass on to all the staff.
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Review from Chris B (Son of Resident) published on 7 September 2018
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you it was a great pleasure to care for your parents and we will pass on your praise to all the staff. You are always welcome to visit again, musical performances a bonus.
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Review from Jan H (Friend of Resident) published on 6 September 2018
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Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your fantastic review of Coppelia House - we will pass on your praise to all the staff who do an amazing job.
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Review from Chris T (Grandson of Resident) published on 17 October 2016
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Review from Lesley W (Widow Widower) published on 17 October 2016
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The staff tried hard to encourage residents to participate in activities and the Activities Organiser was enthusiastic and imaginative in adapting events and occupations to the individual residents. Regular musical events were popular and visibly lifted the mood of the residents.
The food was mostly excellent, dependent on the chef at the time. Willingness to offer individual choices and to permit food from home was helpful.
Families were welcome at all times.
The period property presents challenges to care, though the grounds are an asset.
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The Review Score of 9.5 (9.527) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.827 for Coppelia House is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.827
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Coppelia House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2019
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Job Title: Registered Manager
Joined: 2024
I became involved with social care in 1996 working as a volunteer supporting homelessness, addition and mental health. This then included working with the probation service.
Moving from Wiltshire to Devon, I then trained as a midwife, something I very much enjoyed but it proved that social had my heart. After training, I worked at management level in various care homes – supporting living working with nationwide companies, gaining experience in LD, mental health and forensics.
My first registered managers role was for a home in Tavistock. During my 7 years there, I took the home from inadequate to good, where it had a great reputation in the community and with professionals.
I watched my grandparents support my great-grandparents at home and my family support my grandparents at home. Recently, with my mother-in-law, I supported my grandmother-in-law at home.
I have immense respect for everyone that supports their family at home and hope to provide that same home-from-home care at Coppelia.
Outside of work, I am a volunteer at my local village hall, supporting jumble sales, dog shows, flowers shows and the annual village fete. As a family we enter Royal Cornwall Flower Show every year. I also helped support the residents of my home by entering the hanging basket competition, where we came second. We are hoping Coppelia will enter and be successful.