Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.5 44 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.

Care Provided by Coppelia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Zoe Hickman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Coppelia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,599
  • We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.


  • (these prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.


  • Parking
  • Limited parking opposite the home.


Total of 44, showing 21-40
9.5

Coppelia House has a Review Score of 9.5 (9.527) out of 10, based on 7 reviews in the last 2 years. Over all time Coppelia House has 44 reviews.

Overall Experience

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  • 6
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Overall Experience  Overall Experience 5.0 out of 5

Throughout Dad's time living at Coppelia House the staff were cheerful and helpful, always going the extra mile to look after him and facilitate our visits, especially during the extraordinary circumstances the Covid 19 pandemic imposed upon us all. Coppelia House is a Care Home rather than a Nursing
Home but the staff continued to take excellent care of Dad as his health deteriorated until he passed away. They willingly did far more than could have been expected of them and for that, we are extremely grateful. The home provides a homely atmosphere, every resident has a private bed-sitting room and there are ample facilities for communal use. There is an extensive programme of activities for the residents to enjoy along with a well-kept garden. I have no hesitation in scoring all the aspects below as "excellent", there is nothing to criticise and everything to praise. What a wonderful group of people the staff are.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write such a heartfelt recommendation, which I will share with the team.


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Overall Experience  Overall Experience 5.0 out of 5

When a loved one goes into a home its always a worry and it was for us, but we needn't have worried. Coppelia House is fantastic, the staff are very caring and the atmosphere when you go and visit is brilliant. Mum is genuinely as happy there as she could be and it makes us feel a lot happier that she
is being well looked after.
Keep up the good work.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to review Coppelia. I will pass on your positive comments to the staff who continuously work hard and care about everyone who lives at Coppelia House.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt, who has dementia, has been at Coppelia House for several years now. She is very happy there and loves all the staff. There is a full programme of activities and entertainment which she enjoys, especially the singing and regular pet visits. During the past few months, it has been very taxing
for all the staff because of Covid 19. Throughout it all, they have remained cheerful and kept relatives informed all the way through about what was happening. My aunt became unwell but was looked after with all the care and love that is always given to her. She enjoys the food and the individual attention that she receives. I have never regretted for one second the choice for her home to be Coppelia House.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind review - the staff have been amazing at taking on the additional challenges Covid19 pandemic has brought to all homes. We love looking after your aunt and making Coppelia her home.


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Overall Experience  Overall Experience 5.0 out of 5

Our Auntie is in this home and the care is exceptional before the virus you could go any time if you wanted to have a meal there with you family member even a friend, our Auntie had a Birthday Party and a lot of family members turned up and Coppelia House did a lovely party and all were welcome. Our
Auntie is always clean and she is very happy and very settled the manager is always on hand if you have any concerns. All staff are very happy to help and very kind to the Residents they treat them like family and it is truly lovely to see. We looked at many homes before we visited Coppelia House and a lot of them seem to have a lot of air fresheners to mask smells no air fresheners at Coppelia and very relaxed more like going into someone’s home than a Residential home. The rooms are very clean throughout. This situation with COVID-19, we have been kept informed at all stages how things are. Very good service so pleased we chose Coppelia House.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your thoughtful review which we will share with the hardworking staff. We certainly miss having everyone visit and sharing the homemade delights from the kitchen.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunt went to live in Coppelia in November 2015. I am sure that the Home kept her alive for an extra number of years with the attention and care they gave her.
As visitors, we were always greeted, at whatever time we arrived, with a smile and an offer of a cup of tea.
Coppelia is an old building
and as such leaves a great deal to be desired. But it is homely, clean, fresh-smelling. It is not a modern purpose-built, soulless, sterile hospital type Care Home. It is very much a 'home'.
The garden is an amazing bonus for those who are interested in pottering in the garden, with an opportunity to be outside in the fresh air.
The staff are very thoughtful, caring and extremely patient when residents are being a little 'difficult'.
The diligence with which they tried to keep the virus at bay is to be highly recommended. It was such a difficult time for all the residents and staff. The management endeavoured to keep the family abreast of events at all times.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your review of Coppelia House. We will, of course, share your review with our staff


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Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Coppelia for 12 Months. She would not come out of her room for the first two weeks after moving in and I was really worried that a home would not suit her but during that time all the management and staff were so nice to her and my family felt the home was doing all they
could to make her happy and settled. She now calls Coppelia her home and does not look to leave. During the Coronavirus, we were kept informed of her health and well being, sending us photos and videos via email. She does have a mobile phone so we could keep in contact. We are now able to see Mum and must thank the management and lovely staff for all they do for her. They are all lovely and I would have no problem in recommending Coppelia to anyone who is looking for a safe and 'homely' home for a loved one. I have even let them know that I would like a room there in the future if I cannot look after myself any longer.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your wonderful review, which I have shared with the staff. We are very proud on how well they have continued to work through a pandemic.


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Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Coppelia House to be exceptionally friendly, welcoming and supportive to my father. He was anxious about going into a care home but soon felt very happy and at ease at Coppelia House. His room was lovely and spacious and the garden is beautiful. Through some challenging times, we
feel that the staff were extremely communicative and resourceful and will always be grateful to them.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for the kind words which we will share with staff.


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Overall Experience  Overall Experience 5.0 out of 5

When someone who has deeply valued their independence needs to move to a care home, it is a difficult transition. Coppelia did so much to make my friend's last months happy ones. Her room was able to be filled with her treasured books and pictures and looked out onto the lovely garden. Old friends
were welcomed at any time and she made new friends amongst fellow residents and carers. She was surprised by moments of real joy at outings to Stover and a museum, when she thought her immobility would stop her going out ever again. Her life was different, but she really was living at Coppelia, not just existing.
The wonderful staff clearly knew and valued her as an individual, and showed her care and kindness and humour. When, due to Covid lockdown, her friends weren't able to visit her at the end of her life, they made it possible to say goodbye by phone, and I have huge respect and appreciation for the work of the management and care staff in the most difficult of circumstances.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write such a wonderful review. We will share with the staff who I know appreciate the recognition of the amazing work they do.


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Overall Experience  Overall Experience 5.0 out of 5

Mum only spent a short time at Coppelia but the time she was there, she was very happy and looked after very well. The staff are lovely, caring and so polite and the food was always to a great standard. The home was very clean and always smelt fresh. Nothing was ever too much trouble. Overall a home
from home feel. Would definitely recommend.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to share your experience, which we will share with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are the most kind, caring and helpful people, the home is always clean and never smells of anything other than lovely food and cleanliness. We would have no hesitation in recommending Coppelia House to anyone who wants a home from home feel with staff who are true carers.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words, which we will share with the staff team


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Overall Experience  Overall Experience 5.0 out of 5

Finding somewhere safe, secure and engaging for my Mum was of paramount importance to me when looking for a home for her. Despite her dementia, Mum was still a very sociable person and loved engaging with other residents. She was extremely content and happy at Coppelia House, largely due to the very
caring staff and wonderful activities. She was able to maintain a certain independence and actively participate, with the encouragement of the excellent staff. I cannot speak too highly of the management and admin staff too,m who are absolutely wonderful.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind review. We will pass on your praise to the staff


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Overall Experience  Overall Experience 4.0 out of 5

My mother was here for 2 2/1 years with dementia and then needing palliative care. Despite a change in managers, there was an excellent standard of care with staff going above and beyond what they needed to do to look after her and our family as the end of life approached.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind words, which we will share with the Coppelia team.


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Overall Experience  Overall Experience 5.0 out of 5

My father moved to Coppelia House just before Christmas. He was very reluctant to go into residential care but, at age 99 was becoming increasingly frail and needed round the clock care. He was welcomed by the staff and quickly settled. As a family, we were kept informed and developed a comfortable
relationship. My daughter was able to visit her grandfather almost daily and we felt confident that he received a very personal package of care. My thanks to all the staff. It was sad that he did not move to Coppelia earlier but his last months were a very good end to a long life.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for taking the time to review Coppelia and we are sorry for your loss. We will certainly pass on your comments to our staff


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with all things at Coppelia House. I have had over 35 years experience in the NHS and from our initial visit to view the home until our loved one passed away, we have been delighted with Coppelia. Their attention to detail combined with a compassionate and genuine desire to care
enhances everyone’s experience there. Such a friendly ambience is evident as you step in through the door, a dining room set up clearly, a courteous greeting from each staff member, makes you feel part of their close-knit community.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for the compliments and taking the time to review your experience visiting Coppelia


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Overall Experience  Overall Experience 5.0 out of 5

During the last few weeks of my father's life, all the staff at Coppelia House were extremely diligent, patient and kind. I could not fault the attention paid to his needs during this difficult and demanding time. The staff seemed to know him and his eccentricities well and responded to him with affection.
We were kept well informed regarding the declining state of his health in the final days and were contacted in time to spend the last hour with him. The procedures that followed his passing were promptly but respectfully carried out and we were grateful for the kindness and understanding shown to us by all the staff throughout this time.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind words which we will share with all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Coppelia House and my father, brother and I would like to say a huge thank you for the care, love and compassion shown by everyone from the day she came into the home until the day she passed away.


Whenever I visited I was always struck by the kindness of all the staff

and the fact that nothing was ever too much trouble; it felt like a home and there was a feeling of warmth and companionship


Everyone made my mother's stay as comfortable as possible, and always encouraged her to join in as much as she could. Towards the end, all the staff showed great patience in trying to get her to eat and drink and treated her with love, respect and dignity.


Thank you.


Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind words which we will pass on to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely home for my Mum for the last two years of her life and my Dad for the last months of his. Friendly and loving staff and management - lots of activities organised for residents to enjoy - always welcoming to visitors making it feel a home away from home.
Thank you for the care and love you
gave to my Mum and Dad.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you it was a great pleasure to care for your parents and we will pass on your praise to all the staff. You are always welcome to visit again, musical performances a bonus.


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Overall Experience  Overall Experience 5.0 out of 5

I was staying with my friend when she had a call from Coppelia about her mother who is a resident there, that she was very unwell. I spent a lot of time there over the ensuing four days with my friend and her mother. The staff were very kind and respectful to the mother and absolutely lovely to the
whole family. They made me feel like family too. They just made an awful situation so much more bearable. Coppelia is clean, bright, well run and homely. I am a retired RMN manager and I have visited many homes during my career. I honestly think Coppelia is the best home I have set foot in! Well done to all. I am personally very grateful.

Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your fantastic review of Coppelia House - we will pass on your praise to all the staff who do an amazing job.


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Overall Experience  Overall Experience 5.0 out of 5

My Nan was very well looked after at Coppelia House and I thought all the staff and facilities were lovely. It is a country house with a great atmosphere and the room was bright with a garden view. We could not fault the care and attention she received and the support to us as a family was excellent.

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Overall Experience  Overall Experience 4.0 out of 5

My husband lived at Coppelia House for over two years, before he died in April. I recently visited, and it seems that the local management has received support to allow new ideas to be implemented. It was good to see a band of staff who have been there for years. This continuity is valuable to the
residents, particularly dementia patients. The staff being familiar with the residents, their usual moods and appearance, is helpful.


The staff tried hard to encourage residents to participate in activities and the Activities Organiser was enthusiastic and imaginative in adapting events and occupations to the individual residents. Regular musical events were popular and visibly lifted the mood of the residents.


The food was mostly excellent, dependent on the chef at the time. Willingness to offer individual choices and to permit food from home was helpful.


Families were welcome at all times.


The period property presents challenges to care, though the grounds are an asset.


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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Coppelia House is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Coppelia House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zoe

Zoe Hickman

Job Title: Registered Manager

Joined: 2024

I became involved with social care in 1996 working as a volunteer supporting homelessness, addition and mental health. This then included working with the probation service.


Moving from Wiltshire to Devon, I then trained as a midwife, something I very much enjoyed but it proved that social had my heart. After training, I worked at management level in various care homes – supporting living working with nationwide companies, gaining experience in LD, mental health and forensics.


My first registered managers role was for a home in Tavistock. During my 7 years there, I took the home from inadequate to good, where it had a great reputation in the community and with professionals.


I watched my grandparents support my great-grandparents at home and my family support my grandparents at home. Recently, with my mother-in-law, I supported my grandmother-in-law at home.


I have immense respect for everyone that supports their family at home and hope to provide that same home-from-home care at Coppelia.


Outside of work, I am a volunteer at my local village hall, supporting jumble sales, dog shows, flowers shows and the annual village fete. As a family we enter Royal Cornwall Flower Show every year. I also helped support the residents of my home by entering the hanging basket competition, where we came second. We are hoping Coppelia will enter and be successful.