Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.5 44 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.

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Care Provided by Coppelia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Zoe Hickman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Coppelia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,599

  • We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.
  • (these prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.


  • Parking

  • Limited parking opposite the home.


Coppelia House Reviews (44)

Total of 44, showing 41-44
9.5

Coppelia House has a Review Score of 9.5 (9.527) out of 10, based on 7 reviews in the last 2 years. Over all time Coppelia House has 44 reviews.

Overall Experience

  • 38
  • 6
  • 0
  • 0
  • 0

Date Published

44
0
2
7
37

Review from Helen M (Daughter-in-law of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother-in-law died at Coppelia House on 10th September 2016. She had 2 1/2 happy years there being extremely well cared for. She really loved the place. She was always treated with care and dignity. I thought that when I visited the staff were always so friendly and helpful and kind. In her
final days it was obvious to me that all the staff had done everything they could to make her comfortable as possible. It is a strange thing to say but I think she had a really good death. Much better than my parents.

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Review from D C (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Coppelia House for two years. She has a good relationship with staff and residents. Recently my mother had a fall and broke her hip, the support from the manager and staff was excellent. The room that she is in is lovely and she has a view of the garden. The meals are of a good
standard and always fresh produce used. Personal care is very good and staff have always made sure mum looks clean and tidy. I feel that Coppelia House is one of the best care homes in this area and would recommend it to anyone.

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Review from Roy C (Friend of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first impressions as a visitor, the care home was very clean, very pleasant and well maintained with secluded rear gardens. I was given a warm and friendly welcome. For the past 21 months, I have been a one day a week visitor, sometimes staying for lunch. Entertainment and activities have always
been good and enjoyed by the residents. I have seen a high standard of care and dedication by management and staff. Concluding, I rate it as a caring and well-organised care home.

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Review from Jennifer B (Friend of Resident) published on 22 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppelia House has provided excellent care to a very dear friend who is 90 years old. She has been in the care of Coppelia House for nearly 3 years and has received excellent service, friendliness, care in all ways (room cleanliness, food, service, hospitality to friends, general health care and good
liaison with the local GP) throughout this stay. From the welcoming smile and friendliness of all staff to the excellent nursing care (when needed), respect for residents and general helpfulness from all those who care for the residents, this is a Home in all senses of the word and is completely recommended.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Coppelia House is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Coppelia House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zoe

Zoe Hickman

Job Title: Registered Manager

Joined: 2024

I became involved with social care in 1996 working as a volunteer supporting homelessness, addition and mental health. This then included working with the probation service.


Moving from Wiltshire to Devon, I then trained as a midwife, something I very much enjoyed but it proved that social had my heart. After training, I worked at management level in various care homes – supporting living working with nationwide companies, gaining experience in LD, mental health and forensics.


My first registered managers role was for a home in Tavistock. During my 7 years there, I took the home from inadequate to good, where it had a great reputation in the community and with professionals.


I watched my grandparents support my great-grandparents at home and my family support my grandparents at home. Recently, with my mother-in-law, I supported my grandmother-in-law at home.


I have immense respect for everyone that supports their family at home and hope to provide that same home-from-home care at Coppelia.


Outside of work, I am a volunteer at my local village hall, supporting jumble sales, dog shows, flowers shows and the annual village fete. As a family we enter Royal Cornwall Flower Show every year. I also helped support the residents of my home by entering the hanging basket competition, where we came second. We are hoping Coppelia will enter and be successful.