Court House

Station Rd, Cullompton EX15 1BE
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8.6 14 Reviews
  • Court House, Cullompton
Court House is set in an acre of mature grounds in the heart of the Devon market town of Cullompton and provides a warm and welcoming home that strives to meet the needs of the local community in comfort and style.

The aim of Court House is to help residents enjoy life. Court House is a homely environment and staff are regularly complimented on the care they provide for the residents. Court House also offers a variety of entertainments and activities, ranging from regular menagerie visits to comedians and musicians of all types.

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Care Provided by Court House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Court House Care Services (Devon) Ltd
  • Person in charge
  • Kim Underwood-Moss (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Court House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200

  • The fee rates are based on care needs and will be provided once the manager has carried out an assessment. The figures here are to provide a guideline and help people understand the likely cost. The fee rates do not include extras such as hairdressing, podiatry, newspapers etc.
  • (these prices are only a guideline, please contact Court House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to visit Court House. For family members and friends no set visiting hours. If you would like to see the home for the first time and have a chat with the Manager, it would be helpful if you could ring first.


  • Parking

  • Parking is at the front of the main house, clearly marked.


Court House Reviews (14)

8.6

Court House has a Review Score of 8.6 (8.606) out of 10, based on 4 reviews in the last 2 years. Over all time Court House has 14 reviews.

Overall Experience

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Date Published

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Review from B R (Nephew of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home, key word home, really feels like a home with friends. Staff are kind and thoughtful, not clinical just homely.
Lots of activities and visitors welcome anytime. Recommended.

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Review from Sue S (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Court House staff all go above and beyond. My mother seems so much happier than before, alone at home struggling to cope. Everyone has been very welcoming and I have been most impressed by the activities provided and the quality of the meals. As I visit from abroad, I have eaten the meals myself on
several occasions and really enjoyed them. Overall there is a cosy, happy atmosphere.

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Review from C B (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful care you gave to our father. Providing friendship, conversation and banter, but also advice, comfort and reassurance. He greatly appreciated the service you provided and also the friendly faces of you all popping up to see him.

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Review from K S (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Value for money is poor as we are paying for an en suite room that my Mother cannot use as it does not have a shower in it.
The care staff are very good but staffing levels are often low, which then puts the support that residents are getting as poor.
The food is basic, lunches are good but teatime
is sometimes just a honey sandwich which has no nutritional value.

Reply from Kim Underwood-Moss, Registered Manager at Court House

Thank you for your review. I am very sorry that you're disappointed with us but as previously offered, I would ask you please to consider coming in for a meeting where we can address your concerns and provide reassurance. Best Wishes.


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Review from H V (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small and intimate care home. Staff and residents know each other and genuinely care about residents. Each resident is treated as an individual with individual care needs. The staff are co-operative and helpful to family members and visitors. They 'go the extra mile' to ensure the experience of residents
and families is the best it can be, even in difficult circumstances like Covid. Thank you all.

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Review from Sandra T (Daughter of Resident) published on 26 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Court House in September 2021 after living in London on her own for the last 15 years, and in the same house for 72 years. After a couple of falls, and a trip to Hospital where she caught Covid, we managed to persuade her to be closer to us in Devon. It took about 3 months for
her to settle in, not surprising as it was a completely new way of living and environment. Now she is enjoying herself with a completely new lease on life, thanks to the homely environment and friendly caring staff. It is a joy for us to visit frequently to see her in such fine health, thanks to the nursing care mum has benefited from, far better than she received in North London.

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Review from Rachel T (Daughter of Resident) published on 26 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Court House after 16 weeks of being in hospital, over a year ago. He was very uneasy, anxious and not himself when he arrived. With all the special care and attention to detail with all the various ailments my dad has, he opened up again, as he created a good relationship with the
staff. It was so great to be able to have a joke and a laugh with him, which had not been possible for some time. During lock down he had little contact which didn't help with his vascular dementia. His confidence came back thanks to the continued homely support, he got from the staff at Court House. I'm so impressed at how efficient the staff have been in dealing with health issues my father has experienced, they don't miss a trick! The staff are particularly great at keeping in contact with me with any issues that may arise and keep me updated. I am truly grateful to all the staff at Court House, for providing such a high level of care for my dad.

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Review from P M (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been particularly poorly the staff have assisted in her rehabilitation.
The staff including the manager are truly top-notch.

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Review from Richard B (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first arrived at Court House she was frail and frightened. The outstanding care and compassion that she has received from the staff and leadership there have been transformational. Five and a half years later and now in her 90th year, mum is healthy and happy. We are so very grateful.

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Review from Audrey s (Friend of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend of many years has been living at this home for over a year now. He was diagnosed with dementia and being in his sixties is fairly young to be in a care home. As his friends, we were all understandably worried about the quality of life he would have there. We needn't have worried. The
home is open and friendly with a family atmosphere. Staff go that extra mile to ensure our friend is occupied and stimulated and appear genuinely interested in him as a person. We have noticed the good relationships he has with many of the staff there. Always welcoming when we visit and able to answer any questions or concerns about his health and wellbeing. As his friend, we are satisfied that he is being well looked after both physically and mentally and is even enjoying his days there. Recently his health has declined and the home is doing an excellent job of caring for him and supporting his family and friends. Highly recommend this place.

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Review from Kate D (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Court House enough - my Mum lived here for 2 and a half years and was given respect and dignity by all the staff.
She was very happy here.
The house itself is always clean and well maintained.
The food is home cooked and plentiful.
The staff were professional, yet so caring towards
Mum, it gave me great peace of mind.
In the last couple of weeks of Mum's life - everyone was so kind and loving to Mum and us as a family, making it as easy as they could for us.
I would recommend Court House wholeheartedly.

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Review from Margaret Duggon H (Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I decided to move into a care home when my carer at home said she couldn't take on any more hours and as I didn't want strangers around my home I decided to move into a care home. My daughter visited a few homes that were no good. Then she came to Court House and we were lucky. It's a lovely room overlooking
the front drive so there is plenty to see. I worked as an N.A for the NHS so I tell you I cannot fault the care I receive at all. The food is great and plenty to choose from and well prepared and served. Also, the caring is beyond words. Nothing to fault at all.

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Review from Linda B (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Court House Sept 15 after my father died. All the staff have been very kind and patient with her and treated her with dignity. She has enjoyed the activities including the barbecue recently. All the managers take time to talk to residents and show an interest in them. I would highly
recommend Court House for any elderly person.

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Review from Liz M (Daughter of Resident) published on 13 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well. The food she says is excellent and enjoys it very much. Marcus the proprietor has made huge steps to improve the quality of life for residents.
He has updated the interior with flair! Cleanliness and staff attention has greatly improve since he has taken over
the management of Court House.


Most of all the number one priority is that my mother is being well looked after in her later years. Well done to the team.


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Current Review Score: 8.6 (8.606)

Overview of Review Score

The Review Score of 8.6 (8.606) out of 10 for Court House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Court House is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (3 Poors x 2) ) ÷ 48 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for Court House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 4 Positive Reviews ÷ 6.6 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kim

Kim Underwood

Job Title: Registered Manager

Joined: 2017

Kim joined Court House in 2017 and has 20+ years of experience in the care sector and particularly supporting elderly clients with dementia.


Holly

Holly Higgs

Job Title: Assistant Manager

Joined: 2013

Holly has been working at Court House since 2013 and has a Level 5 in Health and Social Management. She is also a 'Train the trainer' and co-ordinates and delivers staff training.


Frequently Asked Questions about Court House

What types of Care is Court House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Court House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Court House have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Court House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Court House to the centre of Cullompton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.