The Court Retirement Residence

Rockbeare, Exeter EX5 2EF
Submit a Review
9.8 41 Reviews
  • The Court Retirement Residence, Exeter
The Court offers a comfortable and homely environment that is ideal for a relaxing lifestyle, while making the most of an extensive range of care skills to carry out personalised provision.

Care professionals work to a philosophy of dignity and respect for each individual, in line with regulatory requirements and with a focus on making sure standards are consistently high and loved ones are respected.

Show The Court Retirement Residence on the Map

Care Provided by The Court Retirement Residence

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Court Retirement Residence
  • Person in charge
  • Kara Marshall (Registered Manager)
  • Admission Criteria
    • All potential new residents require a face to face assessment carried out by the care home.
    • Ages 55+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for The Court Retirement Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300

  • Please note a full assessment will be carried out before a fee is agreed. Fees are arranged fairly on the amount of care required.
  • (these prices are only a guideline, please contact The Court Retirement Residence to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
    Please do not visit if you have been unwell, the residents well-being is a priority.


    Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45


  • Parking

  • Free parking facilities for staff and visitors available at the front and rear of the care home.


The Court Retirement Residence Reviews (41)

Total of 41, showing 1-20
9.8

The Court Retirement Residence has a Review Score of 9.8 (9.800) out of 10, based on 15 reviews in the last 2 years. Over all time The Court Retirement Residence has 41 reviews.

Overall Experience

  • 36
  • 5
  • 0
  • 0
  • 0

Date Published

41
2
4
15
26

Review from S S (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Mum. She is clean, well-fed, warm and happy. Her room is lovely and has a beautiful view. The staff are always warm and friendly. I am so pleased my mum is where she is. Could not have wished her to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim K (Granddaughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan had been a resident at The Court for over a year, the whole team has been amazing. They gave her such good care and companionship, took her out so she could go to church, got her involved in all activities and kept her spirits up. Nan was very happy during the time she stayed there and that's
all down to the manager and her team, nothing was too much trouble for them and they were more than helpful to me and my family as well. It's a lovely home with beautiful grounds and I would recommend them to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily B (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at The Court for around 2 years now, whenever I visit he appears content and happy. He always tells me how lovely the staff are, and that he enjoys his food. The staff are always welcoming when I visit and I always see the manager and deputy manager around the home which is very reassuring.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for a lovely review, we are very pleased to hear your comments regarding the food, our cooks work very hard to ensure lovely home-cooked meals every day. Our management team feel it is very important to be visible and available throughout the home, thank you for your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N T (Granddaughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather joined The Court in December at the age of 95. This was a very big move for him, leaving his bungalow behind. We were all very daunted and apprehensive of how this new way of life would work out. His room was lovely, the whole home was warm and welcoming. The Court Manager, Deputy and
all staff made my grandad feel right at home and he settled in much quicker than any of us imagined. Sadly Grandad passed away in March but the care and support we were all given during those 4 months was second to none, we couldn't have wished for a better place for him to have spent his final months. Grandad was happy, settled and had company. Staff always gave their time to listen to his stories, which he loved to share and were always very patient with him, even when his patience ran out! His independence was always encouraged and wishes were always met. During his final week the staff were extremely supportive to us making a very difficult time, a little less difficult.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for such a wonderful review. We know moves to care homes can be very overwhelming for families as well as residents, and we are very pleased you all felt so supported, especially in those final weeks and days. We pride ourselves on treating all individuals as part of The Court family, it's very comforting to know this hasn't gone unnoticed, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y J (Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and a comfort to us.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your review, we are proud to have such a friendly and supportive staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Resident) assisted by family/friend published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly.

Reply from Kara Marshall, Manager at The Court Retirement Residence

We are very please you find the staff team so friendly and helpful, thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Resident) assisted by family/friend published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the care I feel at home and I don't ever want to leave. I want to be here all my life. I have lots of friends.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your lovely review, we are so pleased you like living and the Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Friend of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at The Court a little under a year, the home has been nothing but wonderful.
The staff are so caring and respectful, not just to the residents but to their friends and families too.
The management team are also wonderful, always available and seen around the home.
Well done
to The Court, highly recommend.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your positive feedback, we are very pleased the staff have always ensured you feel welcome. Thank you for noting the management presence around the home, we feel it is very important for the management team to be available and supportive on a day-to-day basis.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vince F (Son of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father was resident here for approximately 3 months before being moved elsewhere once local authority funding started. Staff are really friendly and fun to interact with. Care is very good. Nice atmosphere.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your positive feedback, we are very proud of the atmosphere within the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Resident) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being with all my friends and signing. The staff are lovely and help you a lot. They take us out a lot.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for you lovely comments, we are pleased you enjoy all the singing and you find the staff so lovely.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring is genuine

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you your review, we are proud to have such caring and supportive staff members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda S (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two years of visiting my mother on a regular basis, I cannot praise the staff enough they are so kind and caring. Residents are treated with dignity and respect. Always something going on for the residents to get evolved in. A very friendly atmosphere, very clean throughout and has a good selection
of menu choices.
Can’t fault the care home on anything.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your lovely review, we are very proud to have such a fantastic staff team, as well as a wonderful activities team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Court for just under 2 years. In that time she has been looked after really well. We haven't had to worry about anything. The regular postings on social media provide us with an insight into the range of activities and trips that she is doing. All the staff are great,
they treat her with care and respect, but also make time to talk to us whenever we phone or visit. Nothing seems to be too much trouble. It was a difficult decision to move Mum from her home, but moving her to The Court was the best thing we could have done. I can't recommend it too highly. Thank you, to the manager and everyone at The Court.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for your lovely review. We are very pleased you enjoy our regular postings on social media. We are very lucky to have such a wonderful staff team and that your mother is very settled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over 7 years. During that time we have been incredibly impressed with the quality of her care and the attitude of management and staff to all residents' well-being. Bottom line is that we could not be happier.

Reply from Kara Marshall, Manager at The Court Retirement Residence

Thank you for such a wonderful positive review, we are very pleased you are impressed with the quality of care here at The Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerry S (Sister-in-law of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law became a resident at The Court about four years ago and we have never seen him so happy and settled. His dementia means he can't hold a conversation for more than a couple minutes but all the happy smiley pictures we see on social media, more than make up for that. Well done and a
huge thank you to all the staff

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna D (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Court feel more like family than anything else and yet they are professionals carrying out their duties to a high standard. I don’t have to worry about my mother in the sense she is cared for with love and looked after in a homely, fun, and attentive environment.
Leadership at The
Court is caring, friendly, and genuine and this is reflected in the attitudes of the whole team. The Court is a very special home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V F (Wife of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to the home for respite care and is now a permanent resident. He is happy here and being very well cared for. The staff are all friendly and welcoming to all residents and visitors, which puts everyone at ease. He was encouraged to join the regular activities and now participates most
days, which is very good for his morale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harvey D (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exemplary service has been delivered by the Manager and staff at The Court. My mother has been incredibly well looked after following an acute illness in hospital. Kindness, positivity patience and a “can do” attitude has been shown in abundance by her carers. This has helped her and her family immensely
during a worrying time. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Court since just before Christmas 2022 due to worsening dementia. I have nothing but praise for this residential home, the staff there are wonderful and caring and do everything they can to support the residents. My mum is very happy with the lovely food and is always pleased
to join in with the activities arranged most days, including the occasional trip out with staff. I can certainly recommend The Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Respite Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently on respite here due to a fall. I am receiving rehabilitation from the care home. In time here they have shown nothing but care compassion and all with a smile. I have been shown respect and dignity throughout my stay. Nothing is too much trouble and they really are amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for The Court Retirement Residence is calculated as follows: ( (143 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 175 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Kara

Kara Marshall

Job Title: Registered Manager

Joined: 2023

In June 2023, I joined the Court team as the Registered Manager, bringing over 17 years of experience in social care across various areas such as Learning disabilities, Autism, Dementia, Alzheimer's, Parkinson's disease, and physical disabilities.


Holding a level 5 diploma in leadership and management, I previously managed a care facility with a GOOD CQC rating.


As the Registered Manager, my role involves overseeing the care home's operations and ensuring staff compliance with health and safety policies, training requirements, and CQC regulations.


I work closely with external professionals to tailor our services to meet the diverse needs of our residents.
Being part of the Court team is immensely rewarding as we all share a commitment to delivering exceptional person-centred care in a warm and homely environment.


Jen

Jen Swankie

Job Title: Deputy Manager

Joined: 2023

I became a part of The Court family in November 2023, with more than 11 years of experience in the social care sector.


My commitment lies in offering exceptional care and assistance to our amazing residents. Working closely with Kara, the staff, residents, their families, and external experts is a significant part of my role.


Being involved with The Court family is truly an honour.


Sarah

Sarah Wilson

Job Title: Administration & Finance Manager

Joined: 2022

In 2022, I joined the family business after my parents assumed ownership of The Court in 2002. In my role, I supervise the facilities team, which covers activities, events, housekeeping, the kitchen, and maintenance. Additionally, I handle all financial aspects, including staff salaries, budgeting for the home, and invoicing residents. I collaborate closely with the Registered Manager and Deputy Manager.


Gary

Gary Alford

Job Title: Team Leader

Joined: 2023

I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.


Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.


Nikki

Nikki Beed

Job Title: Activities Coordinator

Joined: 2023

I absolutely love what I do! I have the incredibly fulfilling role of arranging person-centred activities, tailored to meet the needs and preferences of all our wonderful residents; providing social interaction, physical and mental exercise, engagement, wellbeing and a sense of purpose and joy to their daily lives.


My role involves organising diverse and meaningful activities to ensure residents lead active and happy lives. The position requires being organised, creative, proactive, flexible, and possessing good communication skills.


Building relationships with residents and understanding their preferences is a rewarding aspect of the job.


Frequently Asked Questions about The Court Retirement Residence

What types of Care is The Court Retirement Residence registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Court Retirement Residence provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Court Retirement Residence have?

There are 13 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Court Retirement Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Court Retirement Residence to the centre of Exeter?

6.4 mile(s) as the crow flies, distance by road may be significantly further.