Please note a full assessment will be carried out before a fee is agreed. Fees are arranged fairly on the amount of care required.
Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
Please do not visit if you have been unwell, the residents well-being is a priority.
Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45
Free parking facilities for staff and visitors available at the front and rear of the care home.
The Court Retirement Residence has a Review Score of 9.8 (9.800) out of 10, based on 15 reviews in the last 2 years. Over all time The Court Retirement Residence has 41 reviews.
Review from Steven M (Grandson of Resident) published on 1 May 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.800) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for The Court Retirement Residence is calculated as follows: ( (143 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 175 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
In June 2023, I joined the Court team as the Registered Manager, bringing over 17 years of experience in social care across various areas such as Learning disabilities, Autism, Dementia, Alzheimer's, Parkinson's disease, and physical disabilities.
Holding a level 5 diploma in leadership and management, I previously managed a care facility with a GOOD CQC rating.
As the Registered Manager, my role involves overseeing the care home's operations and ensuring staff compliance with health and safety policies, training requirements, and CQC regulations.
I work closely with external professionals to tailor our services to meet the diverse needs of our residents.
Being part of the Court team is immensely rewarding as we all share a commitment to delivering exceptional person-centred care in a warm and homely environment.
Job Title: Deputy Manager
Joined: 2023
I became a part of The Court family in November 2023, with more than 11 years of experience in the social care sector.
My commitment lies in offering exceptional care and assistance to our amazing residents. Working closely with Kara, the staff, residents, their families, and external experts is a significant part of my role.
Being involved with The Court family is truly an honour.
Job Title: Administration & Finance Manager
Joined: 2022
In 2022, I joined the family business after my parents assumed ownership of The Court in 2002. In my role, I supervise the facilities team, which covers activities, events, housekeeping, the kitchen, and maintenance. Additionally, I handle all financial aspects, including staff salaries, budgeting for the home, and invoicing residents. I collaborate closely with the Registered Manager and Deputy Manager.
Job Title: Team Leader
Joined: 2023
I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.
Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.
Job Title: Activities Coordinator
Joined: 2023
I absolutely love what I do! I have the incredibly fulfilling role of arranging person-centred activities, tailored to meet the needs and preferences of all our wonderful residents; providing social interaction, physical and mental exercise, engagement, wellbeing and a sense of purpose and joy to their daily lives.
My role involves organising diverse and meaningful activities to ensure residents lead active and happy lives. The position requires being organised, creative, proactive, flexible, and possessing good communication skills.
Building relationships with residents and understanding their preferences is a rewarding aspect of the job.
