Croft Lodge

26 Haldon Avenue, Teignmouth TQ14 8LA
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9.8 38 Reviews
  • Croft Lodge, Teignmouth
Croft Lodge is a 24 bedroom residential care home. Their aim is to fulfill the lives of residents who require support in the later stages of life. Trained staff are available to make a difference and they welcome the opportunity to discuss how they can support your loved ones.

The home, overlooks the bay with sunshine flooding the gardens and house.

Their home offers the following services:

- 24 bedroom over two floors, with lift access
- In-house cook and freshly prepared food based on residents preferences
- Residents lounge and conservatory
- Activities co-ordinator with regular 1:1 and group activities
- Trained and welcoming staff

Croft Lodge is a home for home for those looking for that something special.

A warm and friendly environment, it attracts those looking for a home that provides reassurance and comfort. All bedrooms are furnished and you have the opportunity to bring some of your own personal items to make it feel like home.

At Croft Lodge they are proud to offer the following services to all residents:

- Your own dedicated room, shared rooms can be arranged
- Dedicated activities
- Hairdresser and Chiropodist Services
- Freshly cooked meals on site
- Laundry Service

Show Croft Lodge on the Map

Care Provided by Croft Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Jerwood (Registered Manager)
  • Admission Criteria
    • Private, NHS, referrals
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Croft Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,250 – £1,600
    • RESPITE Self-Funded Residential Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,600

  • Fees are based on individual requirements and room choice
  • (these prices are only a guideline, please contact Croft Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Croft Lodge operates an open visitors policy - there are no set times or days for visiting loved ones.


  • Parking

  • There is parking available at the front of the building.


Croft Lodge Reviews (38)

Total of 38, showing 21-38
9.8

Croft Lodge has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Croft Lodge has 38 reviews.

Overall Experience

  • 30
  • 8
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Date Published

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22

Review from Amii B (Niece of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, so helpful and polite, so happy to help and are lovely.

Reply from Tushar Shah, Director at Croft Lodge

Hello Amii, we are so happy to hear that you have had a positive experience with our staff. We pride ourselves on providing excellent customer service, so we are glad that you were able to benefit from that. Thanks again for taking the time to write this review - it really helps us out!


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Review from D C (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Croft Lodge Care Home are always caring and considerate. Dad is very comfortable here and although we live some distance away we would not move him from Croft Lodge. The staff are his family.
The property has recently been refurbished to a high standard and has been improved considerably
by the new owners.

Reply from Tushar Shah, Director at Croft Lodge

Thank you so much for your kind words. We are so happy to hear that your dad is comfortable and happy at Croft Lodge Care Home. Our staff strive to provide the best possible care for all of our residents and we are glad that they have been able to make such a positive impact on your dad's life. We are constantly working to improve our homes and we are thrilled that you have noticed the difference since the recent refurbishment. Thank you again for taking the time to write this review - it means a lot to us!


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Review from Tracey N (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be extremely friendly and helpful. The residents are secure and well looked after, and the staff help to make them feel at home. I would recommend her for the care of your loved ones.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your kind words, we are glad to hear that we have been able to help.


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Review from S G (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind, caring and understanding. We see that the staff always notice if Mum appears unwell and ensure that she receives the appropriate care.
Staff interact well and make great efforts to ensure they know Mum and understand her needs and interact with her.

Reply from Tushar Shah, Director at Croft Lodge

Thank you for the feedback, it is very much appreciated by all of us.


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Review from Philip S (Son of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just attended the Jubilee garden party. Very well organised, staff were very helpful and happy. We all enjoyed ourselves.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your kind words. We hope to do more of these in the future, glad you enjoyed it, as did our residents!


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Review from Graham S (Son of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have just been to a lovely garden party. The staff were wonderful. I think my mother is in good hands.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your lovely feedback, glad you had a wonderful time!


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Review from Andrew C (Respite Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at this care home over the last couple of years as respite care. I found the staff helpful and friendly. No help too much. There is constant investment and refurbishment. The management is refreshingly accessible.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your kinds words and lovely feedback. Hope you are keeping well.


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Review from A H (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Croft Lodge for a year. She has MS and is totally immobile.
The Covid virus has made life difficult for everyone but the management and staff have been very supportive and helpful.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your lovely feedback, we really appreciate it.


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Review from Keith G (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are very kind and helpful. My mother is extremely well looked after and is very happy at the home.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for the lovely feedback. We are glad to hear your mother is happy and looked after well at Croft Lodge. We shall pass this on to the team.


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Review from John G (Son of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away on April 7th 2020. I would like to say thank you to the care home manager and her staff for the treatment she received during her short illness that eventually brought about her life's end. I was kept regularly in touch with the changes in her condition and was very relieved
to hear that the end came peacefully, two members of staff took turns to sit with her during her last hours, for her not to be alone was very important to me. My mum was a resident at Croft Lodge for the last two years of her life and was always happy there when asked on occasions whether everything was ok, she would always praise the staff mentioning among other things their kindness and cheerfulness. With this in mind, I would like to say a big thank you for the treatment at the end of her life which went far beyond the call of duty.

Reply from Tushar Shah, Director at Croft Lodge

Thank you, John, for your kind words. Your Mum was very much loved as part of the home and will be missed by the carers. Thank you once again for your kind words.


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Review from Lucy B (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Croft Lodge for a year up until she passed away. The care she was given was always efficient and very understanding of her needs.
The staff always made sure she was comfortable and were very responsive to any requests we made. Activities were provided which my mother enjoyed. Excellent
sympathetic care was given to us all at the time of her passing.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for your kind words and taking the time out to feed back your experience.
Much appreciated.


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Review from C B (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were fantastic in almost every way - they were polite and helpful at all times.
My one reservation is that in the week in which my Mum was at the home, she was not bathed or showered at all. Additionally, she was left to wash herself in the morning which she is not able to do. A great pity.

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Review from Annie G (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Lodge is an excellent care home in all aspects. My dear dad is treated with the utmost respect and his care needs are fully met. The manager and staff are just wonderful, it is always a pleasure to visit my dad as everyone makes me feel so welcomed. The most important factor to me is that my dad
is cared for 24/7 which obviously allays any worries/fears and concerns that I have. My heartfelt thanks to everyone at Croft Lodge.

Reply from Mehul Shah, Director at Croft Lodge

Thank you so much for your kind words Annie. All the team are very fond of your dad, and we are glad that we are able to help.


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Review from Feeb (Daughter-in-law of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law always seems happy at the home, occasionally I will have a little moan about certain things but on the whole, I am happy with the care etc.

Reply from Mehul Shah, Director at Croft Lodge

Thank you for kind feedback, much appreciated.


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Review from Clive W (Son-in-law of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is very settled in Croft Lodge and is very happy.
The staff are all very caring and nothing is too much trouble for them.
Medical service is very good.

Reply from Tushar Shah, Director at Croft Lodge

Thank you for your kind words, much appreciated.


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Review from Helena C (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Lodge has been my mother's care home for one and a half years.
They have more than cared for my mother's needs, always helpful and resolving any issues quickly and sensitively.
I have always had full access to my mother's room when visiting, and any communication has been well done.

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Review from Teresa W (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a friendly place, the staff all are caring, couldn't be more helpful.
We are pleased Mum is being looked after well.

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Review from Clare C (Daughter-in-law of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my involvement with Croft Lodge was limited due to my father-in-law's ill-health, my experience was second to none. My father-in-law was discharged from his local hospital in Surrey to Devon as he needed to be closer to family - that is a stressful thing to organise but the team at Croft Lodge
were incredibly professional and empathetic in how they spoke to my husband and I. Throughout his stay my father-in-law went downhill quickly, which meant we had a number of calls and updates; again all of which were caring and compassionate. We even had dealings with the Operations Manager due to finance issues with the council - but she put us at ease that the mistake wasn't ours and handled all the communication herself only updating us to say things were sorted. We had heard negative stories about the home under the previous management - but I can assure you that the new team are truly fantastic - I cannot recommend the home enough - I would like to tick something higher than excellent!

Reply from Jacqui Parker, Operations Manager at Croft Lodge

Thank you for your feedback Clare, I'm glad we were able to make the whole situation less stressful for you. Your father-in-law was well liked in the home too! It's nice to hear that the changes we're making are showing through to you.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Croft Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Croft Lodge is calculated as follows: ( (150 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 186 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

En-suite bedroom available


Awards / Recognitions (0)

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Meet the Team (2)

Mehul and Tushar Shah

Mehul and Tushar Shah

Job Title: Directors

Joined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.


Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.


Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.


Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.


Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.


Tushar is also passionate about developing a culture of quality and excellence within the workforce.


Emma

Emma Corderoy

Job Title: Senior Operations Manager

Joined: 2023

Emma brings with her a wealth of experience in managing and supporting a number of homes, with particular passion and excellence in the standard of care delivery.


Emma started her career as a Care Assistant and worked her way up to become a Registered Manager and then Operations Manager more recently with her previous company. She has an in-depth understanding of the care industry and is well-equipped to guide and support the management team.


Emma oversees all locations under Centrum Care Homes and is committed to working alongside the team to provide outstanding care and meet CQC's fundamental requirements.