Dene Court Care Home

Fort Villa, 1 Wonford Street, Exeter EX2 5HU
Submit a Review
9.9 20 Reviews
  • Dene Court Care Home, Exeter
Dene Court Care Home in Exeter offers people with care needs a welcoming friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

Show Dene Court Care Home on the Map

Care Provided by Dene Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Dene Court Care Home Ltd
  • Person in charge
  • Caroline Quartly (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Dene Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,020
    • Self-Funded Residential Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Dene Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, avoiding mealtimes. After 7pm and out of hours by appointment only.


  • Parking

  • Car park on site.


Dene Court Care Home Reviews (20)

9.9

Dene Court Care Home has a Review Score of 9.9 (9.946) out of 10, based on 17 reviews in the last 2 years. Over all time Dene Court Care Home has 20 reviews.

Overall Experience

  • 16
  • 4
  • 0
  • 0
  • 0

Date Published

20
0
1
17
3

Review from Kim R (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Dene court for 6 months now, she has received the most excellent care. I honestly cannot fault Dene Court, from the cleanliness of every room to the highest possible care and attention each resident receives. There are activities done daily to keep everyone entertained, trips organised
to various places and even entertainment brought in. The food is outstanding with plenty of choices, homemade cakes and treats every day. The best thing about Dene Court is the incredible staff, from the first day my mum arrived she has been looked after with the up most care and respect. I am extremely lucky to have found a home for my mum where she feels safe, happy, loved and enjoys. We as a family cannot recommend Dene Court enough.

Reply from Karen Tills, Director at Dene Court Care Home

Thank you so much for your kind words. They will mean a lot to our wonderful team. It's our pleasure and a privilege to look after your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty K (Granddaughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Court and staff have literally given me my nan back; there are no amount of words to express how incredible our experience with Dene Court has been.
My nan was diagnosed with dementia and could no longer live at home; the step to get my nan into a care home was made so much easier with the guidance
of the management at Dene Court.
My nan is now in a safe, comfortable, clean and incredible environment.
Nan receives the most amazing daily care; the staff now feel like friends to us and family to my nan. My nan loves the vast menu served every day, tea and homemade cakes every afternoon. Activities done daily arts, crafts, bingo, entertainment, visits from the birds of prey bringing in the most amazing owls and day trips to lovely places. I have never seen a more clean place, the staff work incredibly hard to maintain the home making it feel so homely. My nan is always treated with dignity and respect. Smiles have now been put back on my nan face and ours thanks to Dene Court Staff.

Reply from Karen Tills, Director at Dene Court Care Home

Thank you so much for you very kind words. It is our absolute pleasure to care for Nan and be a part of all of your lives. We all feel very privileged to do the role that we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident of Dene Court in the Summer of 2021, from the time she arrived the staff have been incredibly supportive and helpful. We are always made extremely welcome when we visit, Mum's room is always kept clean, tidy and well looked after. We are regularly updated as to Mum's welfare
and as a family, we are all extremely grateful. Everyone who works there is extremely professional and caring with the residents, during the week there are lots of different activities, which we feel makes all the difference to Mum's well-being. As a family we feel, Dene Court is the perfect place for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum’s been at the home for a few years now and she certainly enjoys her life there, the staff are always professional but most importantly friendly and supportive of any family matters. The home is clean and well-maintained with some modern equipment available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin S (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled in Dene Court, he has a lovely relationship with the staff who he keeps on their toes, he happily joins in the various activities within the home and with the other residents, I am also very happy with the care and consideration given by all the staff from the top to the bottom which
has helped me relax knowing he is so well cared for. Thank You.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P O (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Dene Court for two weeks to enable myself, her daughter, to have much needed respite. I honestly couldn’t have wished for a better home for my mother to have stayed in. The manager was extremely kind and caring and goes above and beyond to help. He has chosen his staff so well too
as they were all kind and caring which shows as soon as you walk through the door with their happy attitude. I can’t begin to thank them enough for taking such good care of my mother. It was the first time my mother has ever been away from me but I left without any worries at all as knew she was in capable hands. The food was home-cooked with wine being offered much to my mum's delight, regular entertainment was just what my mother needed too. Never thought she would enjoy painting and exercising, but the pictures proved me wrong. Weekly outings to Greendale were enjoyed. Keep up the good work.

Reply from Karen Bexter, Director at Dene Court Care Home

Thank you so much. Much appreciated and great to hear you should relax and enjoy your much-needed respite.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick S (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over a year now. Naturally, we felt unsure as to how things would turn out. Especially as Mum had dementia and looked generally unwell with ulcers on her legs. One year on and Mum looks so much better and she smiles just like she used to. All the staff have been lovely and
have a friendly down to earth attitude.
Thank you for doing your best to make Mum's life a happy one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine H (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Court is a wonderful care home. Staff are very dedicated, professional and polite to both residents and visitors. The quality of care of outstanding.
The staff treat residents with dignity and respect and are very supportive of family members.
Dene Court provides an excellent safe and homely
environment, very clean and nicely furnished establishment and daily menus are excellent.
We appreciate everything that Dene Court do for Mum and they are an excellent example of what a care home should be.

Reply from Karen Tills, Director at Dene Court Care Home

That's so kind. Thank you so much for your positive feedback, it's so appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra D (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mum she is always very happy and well cared for. She always smiles when staff come into her room. The staff are always very welcoming and give me an update on Mum before I visit her which I find very helpful. The home arranges a lot of activities for the residents and they always
look like they are having good fun. I wouldn't want Mum to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Dene Court on the day the country went into lockdown for the first time. I cannot speak highly enough of the team. The care they gave Dad and the care given to us as a family was wonderful and helped us to deal with a very difficult situation. Dad always had a smile on his face and
everyone on the team were so kind and patient with him. He enjoyed the meals in their lovely dining room and he loved his frequent tea and biscuits. I am so pleased he went to Dene Court.

Reply from Karen Tills, Director at Dene Court Care Home

Thanks so much. Your dad was an absolute pleasure to have here at Dene Court and we all miss him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather A (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Dene Court for just over two years. Like many others, I was apprehensive about Mum going into a care home but it has been the best move for her. She is safe, well looked after and the staff are like her second family. It is heartwarming to see the genuine affection that staff have
for all residents in the home.
The effort that Dene Court go to for special occasions is amazing, the recent coronation being one of them. The decorations that go up, especially in the dining room, the special menus and the engagement of residents in celebrating different occasions is brilliant! Birthdays are also made such a special occasion for every single resident and are so much appreciated by my family.
The thing that really makes Dene Court a success is the people, their devotion to looking after all residents are commendable. It is clear that the strong care ethic from the management cascades to all.

Reply from Karen Bexter, Director at Dene Court Care Home

Thank you. It is our pleasure and a privilege to provide care and support to our lovely residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond J (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 5 years+ that our mother was a resident of Dene Court Care Home, Exeter, my brother and I were very impressed by both the management and personal care shown to her. Despite being afflicted with Alzheimer's during this time, she would always say "Thank you" to those members of staff who tended
to her needs! I think this simple gesture speaks volumes to the gratitude we as a family felt towards those working as a team at Dene Court, to ensure the well-being and comfort of all the residents there. Thank you all once again for ensuring our mother's final years were happy ones!

Reply from Karen Bexter, Director at Dene Court Care Home

Thank you so much for your kind review and words. It was our pleasure to care for Mum in her final years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rick N (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Dene Court for her last years, until her death in March 2023. Alzheimer’s disease never worsened as we had feared it might. My mother told me, throughout her life there, that she was happy at Dene Court and liked living there. The care home staff were caring, compassionate and patient
with my mother. They treated her with respect and dignity and took the trouble to build an appropriate caring relationship with her, encouraging her to join in the craft activities that she loved and to interact with the visiting pets as therapy dogs. The care home staff were incredibly supportive, caring, compassionate and patient with my family, proactively providing information about my mother’s well-being. My mother died in the home that she loved, surrounded by her family and had as natural and peaceful a death as is possible today. Throughout her last days, the care home staff were helpful, cooperative and patient with her and with me and all of our family.

Reply from Karen Bexter, Director at Dene Court Care Home

Thank you so much for your very kind words. It was our pleasure to care for your mum and to support your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Dene Court for over a year since it became clear that she could no longer live independently. The staff have shown her immense compassion and kindness. They have encouraged her to enjoy her life once more and I cannot speak too highly of them. I know that she is being well
cared for, which is ultimately all that matters.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan K (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the way my mother was looked after and cared for by all the staff at the care home. They gave her excellent care right up to when she passed away in March 2022. The excellent care continued towards us even after she passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary W (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Dene Court when caring for her at home was no longer safe. We were apprehensive at first but in visiting the home before making our mind up, we knew this was going to be the best place for Mum and we were never disappointed.
Ten days after Mum moved into Dene Court, sadly the home
went into lock down which was extremely difficult for us all but Mum was so well looked after.
The home made sure they kept the residents safe and did internal activities with them. We had regular updates and photos of Mum which was very comforting due to not being able to visit her.
Mum's care was always the main thing and we cannot say anything negative about the home, all of the staff and ultimately the care Mum received.
The home never smelt, which you sometimes get with care/nursing homes. Mum and all of the other residents were always clean and happy.
Having a hairdresser come in regularly was lovely and also a nail technician, as mum loved being pampered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz E (Next of Kin) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt loved living here, she made friends with other residents and the staff were lovely with her, she used to say I’ve got a lovely room and they do my washing and cook my food, I know she felt very safe there, I’ve got some lovely photos of her enjoying the activities there. When my aunt passed
away the staff were amazing one member of staff even came back in her own time to read my aunt's favourite childhood book Rupert the Bear, after my aunt died they were great with us her family and some staff members came to her funeral, I would without hesitation recommend Dene Court Care Home to anyone.

Reply from Karen Tills, Director at Dene Court Care Home

Thank you so much for your kind words, Liz. They mean a great deal to us. It was a privilege to care for your lovely aunt and she is very much missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila W (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had lived happily within the parameters of her severe dementia within in this residential home and the Manager, and her staff were always kind, caring and patient with my mother.


The end of life care that my mother was led by the Manager and her team, was both especially the professional

and immensely kind. Two certain members of staff were outstanding in their care of my mother.


I would like to thank all the staff of Dene Court for their dedication and empathy with my very elderly mum; they did their best to make her happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gareth J (Son of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dear Manager


It was lovely to meet you today after my birthday lunch with mum. She is genuinely happy at Dene Court and has already made some lovely friends which is so important to her.


Thank you both for taking the time to explain the care and medication mum has received for her recent illness

- the extra monitoring which you have put in place is a real comfort to mum and us.


We feel that mum is in very safe hands and we know that she appreciates the care she is receiving from you and your staff.


Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart H (Son of Resident) published on 17 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most things pretty good but found the 'care' outstanding. Both of my parents spent their final days here and were very well looked after. It's not an easy job but the staff were genuinely caring and did a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Dene Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Dene Court Care Home is calculated as follows: ( (191 Excellents x 5) + (11 Goods x 4) ) ÷ 202 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Caroline Quartly

Job Title: Manager

Manager of the home.


Frequently Asked Questions about Dene Court Care Home

What types of Care is Dene Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dene Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dene Court Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Dene Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dene Court Care Home to the centre of Exeter?

1.3 mile(s) as the crow flies, distance by road may be significantly further.