Bluebell House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD
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9.6 46 Reviews
  • Bluebell House Care Home, Bideford
Bluebell House Care Home is one of a group of ten Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Bluebell House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Bluebell House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.

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Care Provided by Bluebell House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Southouse (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 3

Funding & Fees Guide for Bluebell House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850
  • (these prices are only a guideline, please contact Bluebell House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • From 10.30 am - 10.00pm


  • Parking

  • Parking in front of house in car park


Bluebell House Care Home Reviews (46)

Total of 46, showing 1-20
9.6

Bluebell House Care Home has a Review Score of 9.6 (9.626) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebell House Care Home has 46 reviews.

Overall Experience

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  • 18
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Review from Janice W (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently arrived at Bluebell House in January from hospital.
She has settled remarkably well after living in her own home before her admission to hospital.
The staff are wonderful very attentive to Mum's needs. Since arriving, they have encouraged Mum to eat and drink unaided which is a joy
to see. She has made lots of friends since arriving and is enjoying the company. She has gone from unrecognising her family on admission to now knowing us all and being able to have conversations with us.
They have made us all extremely welcome when visiting and even given great grandchildren ice cream on a recent visit.
Nothing is too much trouble. Nothing but love and care given to Mum.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Thank you so much for sharing this lovely story detailing your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. It's lovely to read how well your mum has settled at Bluebell, how her health has improved so much that she is now able to eat and drink unaided, how she has made lots of new friends and, perhaps most importantly, how she can now recognise and have conversations with her family again. We have a fantastic care team at Bluebell House and I know they will really appreciate your kind words and feedback. Kindest regards.


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Review from Ann B (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Tuesday (18th) mum was able to enjoy a long awaited visit from her grandson and granddaughter-in-law and their three children (mum's great grandchildren) aged 4 and twins aged 7 months. They live in Worcester and mum had not yet had the opportunity to meet the twins
We would like to thank the staff
at Bluebell House for their hospitality in accommodating the visit and for lovely way they engaged with the children. The visit lasted an hour which brought mum so much joy and enjoyment.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Ann. Thank you so much for leaving this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. The day you describe, where your mum was able to spend time at Bluebell House with her grandson and granddaughter-in-law and their three children plus the twins sounds lovely. I know the manager and the rest of the team would have pulled out all of the stops to ensure this was a lovey day (because that's just what they do:) because they love taking care of people and seeing them happy. I also know they will really appreciate this very kind feedback. Thank you again, Nathan.


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Review from Emily G (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care my grandma has received during her time at Bluebell House Care Home. The staff are always very attentive to her needs and she feels safe and secure there. The activities coordinator does a marvellous job and works really hard to engage all residents, including my grandma
(which is not always easy)! To ensure she is not spending too much time on her own.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Emily. Thank you for this really positive feedback relating to your experience and importantly, that of your grandma at our Bluebell House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you are really pleased with the care that your grandma has received, that our care team are always attentive to her needs and that she feels safe and secure. Thank you for highlighting the fantastic work of the activities coordinator - that is, indeed, a very challenging role where a great deal of motivation, energy and perseverance is required - but is also hugely rewarding to everybody on the team - residents and carers alike - who all benefit. I note the three stars for cleanliness, that's a bit lower than we would like - please do talk to the care home manager if you have any particular concerns. Thank you again for this positive feedback, kindest regards, Nathan.


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Review from Ellen T (Granddaughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my grandma and the nurses there were very attentive and took great care of her. I live overseas and was happy to see that she's living in a nice place with kind people. Thank you to everyone who's been helping my grandma over the years.

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Review from Joanne T (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed into Bluebell House Care Home following a hospital admission.
After much soul searching, as a family, we decided it was in Dad's best interest to remain as a resident at Bluebell, self-funding (whilst he can).
I'm very happy to report we made the right decision, Dad is thriving.
Thanks
to the activities coordinator, Dad is happily involved in all things sociable, especially the choir where you would have found him proudly taking lead vocals at the family fun day.
I would also like to give a shoutout to the manager who I find to be very personable, approachable and efficient.
I would like to give a thank you to all carers, cleaners, cooks the odd-job man who Dad seems to have taken a shine to.
I pray Dad can continue going from strength to strength in your care.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Joanne. Thank you so much for taking the time to leave this really lovely and glowing review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It was lovely to read about your dad, how he is 'thriving', how happy he is and how he has taken such an important (leading) role in the Bluebell House choir! Thank you for recognising all of our team members and the important role they all play in supporting our residents and being 'part of the family' at Bluebell House. Kindest regards, Nathan.


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Review from David B (Son-in-law of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We very much enjoyed attending the Family Fun Day. It was lovely to celebrate the 100th birthday of one of the residents. We appreciated the thought and care that had been put into making it a memorable day for him. As family, we are heartened to see how much my mother-in-law enjoyed the programme of
events - especially the musical items.
A big thank you to one particular member of staff who organised the Fun Day and all those who ably supported her in putting on the day. It was indeed fun!
We have also appreciated the patient way my mother-in-law is gently encouraged to engage with other residents through the activities put on week by week. A big highlight earlier this year has been the change of room so that she now has a glorious view of the sea and coast that she loves and knows so well. It is also noticeable on recent trips that the intrusive sound of the call alarms seems to have been reduced, making for a calmer atmosphere in the home.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you so much for taking the time to leave this very detailed and very positive review of your experience with our care team and care home at Bluebell House. Yes, we've had lots and lots of really positive feedback about the Family Fun Day/100th Birthday celebrations. The care teams at Bluebell House and another home (next door) work really hard and certainly know how to put on an event! It's lovely to read how happy your mother-in-law is at Bluebell House and how she is encouraged to join in and enjoy events. And yes, the upgraded call bell system is indeed far far better, far more homely and relaxed whilst residents are still, of course, able to summon assistance just as before. Thank you again for your kind words - I know our care teams will really appreciate them. Kindest regards.


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Review from Julia C (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. My dad has been with them 2 years now. The food has got much better, as my dad does like his food.
He has a room with a view to the sea and enjoys sitting looking out. He provides the quizzes when asked for the residents, although does find it hard to write now. Due to
his spinal condition he finds it uncomfortable spending time in the lounge therefore does not meet as many people as he wishes. It is a shame there are a lack of volunteer people who come round and spend time with the residents as stimulation is a real must and the staff don't have the time, although they are excellent, they have all the residents to care for. It is a very caring home.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you for taking the time to post this really lovely feedback relating to your experience with our care team and care home at Bluebell House. It's lovely to read that our care team are very friendly. We've just completed a thorough upgrade of the food provision at Bluebell House where we have engaged with an industry expert provider. We are seeing fantastic results with more residents coming to the dining room for their meals, residents eating more and a general lift in mental and physical wellness. Bluebell has an activity coordinator and extensive activities schedule. We welcome volunteers and encourage them where possible - though any such individuals would need to have an enhanced CRB check and sign a Volunteer Contract. Thank you again for your kind feedback and it's lovely to read that your dad enjoys his sea views and the food. And our thanks to him for providing the quizzes for residents' activities. Kindest regards.


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Review from Jane M (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bluebell House for nearly 4 years and during all that time she has received outstanding care and support.
I have seen Mum blossom over the years and she is very happy to be in Bluebell House.
I am so grateful to all the staff - thank you so much.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon. Thank you for taking the time to leave this lovey 5/ 5Star feedback relating to your experience, and that of your mum, with our care team and care home at Bluebell House. It's lovely to read that in the four years that your mum has been living at Bluebell House she has received outstanding care and support. It's especially lovely to read that you have seen your mum blossom over the years and that she is very happy. Your kind words will be greatly appreciated by the manager and her team - thank you again for them. Kindest regards.


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Review from Peter R (Power of Attorney of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with the care provided by Bluebell for the resident and so has he.
I am also very pleased with the improvements that have been made recently both inside of the home
and outside in the gardens.
Also it is great that the annual fun day this year is centred on his 100th
year and he is very pleased to know that his life is being highlighted and celebrated - thank you to one member of staff in particular for your efforts!
He has been with Bluebell now for nearly 6 years and has been very happy and content.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello. Thank you for taking the time to leave this really positive 5/5 Star review of your experience with our care team and care home at Bluebell House. It's really lovely to read that our resident, for whom you are POA, is so happy at the home. Yes, I know an awful lot of work, thought and planning has gone into celebrating his 100th Birthday later this year - he's going to be spoilt rotten! Yes, the gardens have been transformed, amazing work from our maintenance man! The addition of the lift to the second floor, and the improvements that this has made to the entrance hallway are, indeed, amazing, better than we had even thought they would be in fact! Thank you again for your kind feedback, I know the manager and her team will really appreciate it. Kindest regards.


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Review from Tina P (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebelle House has some great staff with caring and conscientious empathy with their residents. They do their upmost to enhance the lives of all the residents with a great activity schedule. Since my mum went into the care home, they have treated her wonderfully and kept me informed of how she's doing.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon. Thank you so much for taking the time to leave this really lovely 5/5 star review of your experience, and that of your mum, with our care team and care home at Bluebell House. It's really lovely to read that we have great staff who are caring and empathetic towards the residents in their care. Thank you for noting the extensive activity schedule, I know the manager and her whole team put an enormous amount of effort into it. It's lovely to read that your mum is being treated wonderfully and that you are being kept informed as to her well-being. Thank you again for this really generous feedback. Kindest regards


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Review from Lyn K (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to go from strength to strength with the care and support of the team at Bluebell House. There is always something happening and one staff member in particular works tirelessly to ensure all residents are involved in activities that bring joy and purpose to their days. In addition, another
staff member has been working hard to find appealing food options to increase Mum's variety of food choices too.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho!, North Devon. It's lovely to read that your mum is doing so well. Thank you for highlighting the work of our dedicated care team members - I have to agree - we have a great team and the activities schedule is, well, fantastic - there is always a new idea, new event, new activity taking place or being planned. Lovely to read that we are also working hard to meet your mum's food preferences. Thank you again for this kind and insightful feedback. Nathan.


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Review from S L (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bluebell House Care Home mearly a year and is very content there. She likes the food and the staff. This is comforting for my brother and I. In particular, I would like to mention the regular newsletter showing the various activities and the photos - Mum always looks happy in them. Bluebell
management has also been very quick and efficient to sort any admin issues.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning. Thank you for taking the time to leave this really positive review of your experience with our care team and care home at Bluebell House in Westward Ho!, North Devon. It's lovely to read that your mum is very content at Bluebell House, that she likes the food and the care team. Thank you for noting the monthly newsletter - I also enjoy receiving and reading through that. Of course, a really packed monthly newsletter can only be produced if there is a really packed series of events and activities taking place at the home. I'm always amazed at just how much does go on at Bluebell House - there are always celebrations/events of some kind, sometimes small but also sometimes very big! Thank you again for this kind feedback, I know the manager and her team will really appreciate it. Kindest regards, Nathan.


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Review from F K (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Bluebell for several years now. The team are exceptional- so dedicated and caring. There is a wide range of activities for residents to get involved with, and there are trips out, most recently a drive around the local area to enjoy the pretty Christmas lights. The manager
is very effective, and if I have concerns, they are addressed very speedily. Better food would be a major step.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon. Thank you for your kind words with regard to your experience and that of your mother with our care team and care home at Bluebell House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you feel the care team are exceptional and that you appreciate the wide range of activities and trips out that are arranged for our residents. I note, also, of course, your comment about food. I am surprised by this as we hold regular food surveys based upon quality and options, and the feedback is always really positive. Kathy will contact you in order to discuss your concerns in more detail. Again, thank you for this feedback, Kindest regards.


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Review from Judith H (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Bluebell House for over a year and her care has been outstanding throughout. She is happy and takes part in the many activities on offer. All the staff are so patient and caring and it is a great relief to myself and the rest of her family that she is so well looked after.

Reply from Nathan Stone, Director at Bluebell House Care Home

Thank you so much for posting this lovely 5/5 Star review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It's lovely to read that the care provided to your mum has been 'outstanding throughout' during her first year with us. It's lovely to read that she is happy and enjoys taking part in activities. Thank you for highlighting how patient and caring our care team are - I know they will all be really happy to read this feedback. Thank you again.


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Review from Vaughan T (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff are caring and helpful, however, there are issues that are disappointing.
Mum pays c£1500 per week privately, serious mobility issues, we have been told she has dementia and is very confused and has entered EOL Phase. She has to privately fund her own wheelchair £25/wk, which is disappointing.
She has contracted several contagious illnesses and been hospitalised twice, once with pneumonia, during her 2 years at Bluebell. A staff member advised they have to work when they are sick as they otherwise don't get paid, which seems outrageous in a care home environment.
I am 3 hours away and it is difficult for me to visit, but I try to call most days. I estimate that 2 of 3 attempts to call the phone is not answered (50% during the week, 75% at weekends). It is frustrating as, when I do get through, Mum is often asleep, given her condition, so there are few chances to speak. She says she is very lonely, I think she receives personal care, food, but would benefit from more company.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Vaughan T. Thank you for this feedback. I know we have corresponded previously with regards to the funding of your mother's care and your refusal to acknowledge receipt of the care home contract and fee rate that was agreed with you upon placing your mum at the home. I only have limited words with which to reply here. In brief - your mum is paying £1,387.37 pw. Specialist equipment not supplied by NHS / OT's does incure an extra cost which has to go on the care fee. Pneumonia is, sadly, a common illness - especially in the elderly. Your mum had Covid once towards the end of the pandemic - she did not require hospitalisation. All team members are paid sick pay and should not work if unwell. We have a very active activities schedule in Bluebell House. I'm sorry about the phone not being answered. Mostly, of course, I'm sorry to learn that your mum has entered an EOL stage. I know our team will continue to ensure she is well cared for. Kindest regards.


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Review from Kathy W (Regular Volunteer) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a month with my Pat dog, and we are always made so welcome both by the staff and the residents.
Such a lovely location with amazing views and is always neat and tidy. Always some activity taking place to engage the residents, and the smile on their faces when they meet my dog makes it
all worthwhile.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Kathy. Firstly, thank you for visiting Bluebell House with your PAT dog. The service that you kindly provide is so important to care home residents - we wish there were more people like you doing this! Secondly, thank you for your kind words relating to our care team and care home at Bluebell House. It's lovely to read that you are made so welcome by our care team and residents, that the home is always neat and tidy and that our residents are always engaged in an activity. Thank you again.


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Review from Chris B (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied for my mother to be staying here. We don't visit too often and she hasn't recognised me now for a few years. It's a pity dogs are no longer allowed to visit because this was the only thing that made her smile and appear happy.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Chris, thank you for this positive feedback relating to your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. I note your comment about visiting dogs - I know we had to restrict dogs visiting through Covid but most restrictions have now been lifted. We have a manager's meeting tomorrow and we will discuss this issue - please check with Bluebell House before your next visit as the policy may have been updated by then. Thank you again for this feedback. Kindest regards.


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Review from Tony W (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class experience! Family open day with food, drinks and entertainment! Very well organised and with a lot of effort from the staff. Also a big thank you to two staff members in particular, for all they did!

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good afternoon Tony, thank you for this really kind and positive feedback relating to our care team and care home at Bluebell House in Westward Ho, North Devon. Yes, the open day (totally the idea of the care team and totally as a result of their hard work and creativity) was a fantastic success - what a great event to put on and coordinate. So many people gave up their time and energy to make this a success - so much goodwill - amazing! Thank you for recognising this by posting this review. Kindest regards.


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Review from Mandy B (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and well-skilled, and the management is extremely good and leads well. My mum has been in Bluebell for 13 months, and her health has improved. Activities are super, and Mum is always involved. The staff have a great sense of humour, which Mum loves. Any problems were easily solved,
and everything to help Mum recover after a fall had been done. As a family, we can not thank them enough. Mum has always been there for lots of people besides her own family and now has really good care. Thank you to each and everyone at Bluebell House; you are all very much appreciated.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Mandy, thank you for taking the time to leave this really positive review of your experience with our care team and care home at Bluebell House. It's lovely to read that your mum's health has improved in the 13 months that she has been living at Bluebell House. Thank you, in particular, for highlighting how important each of our care team members is when it comes to looking after your mum. We are very fortunate and do have a fantastic group of people working at Bluebell House - whenever I visit, I am always moved by the pride that they have in their homes and their absolute focus on the well-being of every person in their care. Thank you again for this kind feedback. Kindest regards.


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Review from Leslie W (Resident) assisted by family/friend published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Bluebell House Care Home and I am treated with great care. My room is very comfortable, the food is excellent and I am kept aware by very good activity programmes.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello Leslie. Thank you so much for leaving this five/five-star review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It's always really lovely when we receive a review from one of our residents - after all - who knows Bluebell House better than you do? It's lovely to read that you are very happy, receiving great care, comfortable, that the food is excellent and that you are enjoying the activity programme. I know the manager and her team will be delighted to read this. Thank you again, Nathan.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Bluebell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Bluebell House Care Home is calculated as follows: ( (156 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 211 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluebell House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Kathy

Kathy Southouse

Job Title: Care Manager

Joined: 2019

I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.


Frequently Asked Questions about Bluebell House Care Home

What types of Care is Bluebell House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bluebell House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bluebell House Care Home have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Bluebell House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bluebell House Care Home to the centre of Bideford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.