Review from K J (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience

I will be putting in a complaint about this nursing home. They took my mum knowing all her problems with dementia saying they could cope within 3 months. They gave her a month to move because they can't cope. The matron was never available when we needed a chat, always put on to an assistant. My dad

put money in their coffers for mum to have her hair cut and to see a chiropodist but that never happened either. Now as Mum broke a TV they are trying to make my dad pay for a new one, way over the odds. I was also told that dad could visit any time. That was a lie as he was turned away at least twice because they hadn't booked him in when I know we did. I will be taking this to CQC and head office.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon KJ. We have spoken on the telephone. As was discussed at that time it's really important at the pre-admission stage that all information relating to an individual's care needs are disclosed. On occasions such information is withheld for fear that a desired placement will refuse the admission. Sadly, the most likely outcome is that the placement very quickly breaks down as it's not suitable for the resident or the care home. Our Care Home Manager at Bluebell House, and her Deputy Manager and Care Team, are excellent and always available. You have raised a number of other issues but we have only a limited number of characters to reply. I'll sign off by saying that we do not feel your complaints are justified and that the care provided to your Mum was excellent. You are, of course, most welcome to take a complaint to the CQC and we will assist them with any information that they may request. We hope your Mum settles in well at her new Care Home. Kindest regards

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Review from Diane C (Wife of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience

Since my husbandd has been in Bluebell House Care home all the staff have done everything to help him settle in. Every time I visit he is always clean and tidy as is his room. There is a range of activities to encourage residents out of their room even when they are reluctant to join in. If I needed

to go into care I would be happy to go into Bluebell House.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Diane C. Thank you for taking the time to leave this review of your experience (and that of your husband) with our Care Team and Care Home at Bluebell House in North Devon. It's lovely to read how your husband and his room are always clean and tidy and how he enjoys taking part in the various activities that are on offer at the home. Your final comment always resonates with me - I agree - I hope there are people like the manager and her team around when I need them! Thank you again, kindest regards, Nathan.

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Review from Deborah T (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough for the amazing care they have given to my mother and the support they have shown the whole family. They go above and beyond their duties making sure that Mum is about to communicate through video calls to ourselves abroad. Mum is always well dressed and her interests

addressed, in particular with her joy of playing the piano. I cannot recommend this home enough. We have been so lucky. Mum is very happy.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello Deborah T. Thank you so much for taking the time to post this really lovely review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! - North Devon. Thank you for highlighting the fantastic care team and the amazing work that they do. It's lovely to read about how well your mum is being looked after and how happy she is at Bluebell House. Thank you again, Nathan.

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Review from Ann F (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I feel very much loved and cared for by the wonderful carers who look after all my needs.

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello An, it's always really lovely to read a review from one of our lovely residents. We're all really pleased that you feel very much loved and cared for - as indeed you are! We have a fantastic team at Bluebell House, and I know they will all be very touched by your kind words. Kindest regards.

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Review from T T (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I have always found the staff to ve extremely caring and helpful and have no complaints.

Reply from Nathan Stone, Director at Bluebell House Care Home

Thank you for leaving this very positive review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It is really nice to read that you have always found our care team extremely caring and that you have no complaints. I know the care team at Bluebell House will all be really pleased to read your review. Thank you again.

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Review from W R (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

Dad has received a high standard of care since going into Bluebell House in April 2021. Very friendly, helpful and patient staff, nice friendly atmosphere when you enter. Dad also says the food is excellent.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning. Thank you for taking the time to leave this really positive feedback relating to the care that your Dad has received at Bluebell House since he moved in in April 2021. It's lovely to read about how friendly, helpful and patient the care team are and about the nice atmosphere when you visit. Also, of course, great that your Dad likes the food. Thank you again; I know the manager and her team will be really happy when they read this. Kindest regards.

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Review from Jennifer E (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Dad having to go into care was an extremely emotional time, however, he has been at Bluebell House for over a year now and although it has been a tough time for all due to the pandemic, throughout it all the care he has received has been kind and professional. Whenever I ring for an update the carers

are always happy to fill me in on how dad is getting on and book me in visits. I feel the carers know dad’s personality and character and genuinely care about him. Dad is a wonderful man who deserves the best and I feel he is certainly getting that at Bluebell House.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Jennifer. Thank you for taking the time to write this review of you experience with our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. As you say, moving in to a care home is a stressful event for entire families, not just the loved one who is making the move into residential care. We are really fortunate that in all of our homes (and, of course, in many many other care homes across the country) we have dedicated and caring team members who recognise this and do their very best to ensure that everybody involved is as happy and reassured as possible. Kathy, the Registered Manager at Bluebell, will ensure that all of her team members see your lovely feedback and recognise just how much their hard work is appreciated. Thank you again for this feedback, it will mean a great deal to our Care Team. Kindest regards, Nathan.

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Review from Joanna H (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience

The staff genuinely care about the residents and are aware of the emotions involved when placing a loved one into a residential setting. Staff actually talk "to" not "at" the residents and are warm and friendly as well as being professional. They always have time to chat to you and ask questions; of

which there are many, for those of us for whom this is a new experience.
The home is very well managed; the paperwork and testing trail is excellent, which is extremely reassuring, especially in the current climate.
I haven't met the Directors but Mum assures me she has seen "him" and he is nice!! Before any of the Directors get too excited...Mum has dementia

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Joanna. Thank you for leaving this really lovely and personal review of your experience with our care team and care home at Bluebell House in Westward Ho! North Devon. It's always really nice when people recognise the importance of our care teams in this way - they are - of course - at work but, whilst working in a highly regulated and formalised care environment - they nonetheless create an atmosphere that is homely and person focussed. That's some achievement and, as you say, it's the result of treating people, well, as people! Thank you also for recognising that the home is well managed, there is, indeed, a mountain of administration behind the scenes and the home manager and her management team have this all well under control. I suspect that your mum has met my brother as he visits Bluebell House more often than I - I'll make sure he reads this review. Kindest regards, Nathan.

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Review from Sue P (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience

The care Dad has received from Bluebells has been outstanding. All staff have been supportive, dedicated, caring and above all seem to care deeply for Dad which is reflected in their interaction with Dad and their collective knowledge of his needs, well being and behaviours from whomever I speak to

when I call to check-in. Doesn't matter who I speak to, they all seem well aware of Dad and how he is progressing. A recent spate of non attended falls has been monitored closely and responded to with total professionalism and care, providing Dad with the safest possible environment for his needs.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Sue P. Thank you for taking the time to leave this 5-star review following your experience with our care team and care home at Bluebell House in Westward Ho!, North Devon. It's really lovely to read about how well your dad is being cared for. Your review clearly focuses upon how much you value and appreciate the efforts of our dedicated care team members - thank you in particular for that. I know the Care Home Manager will make a point of ensuring all of the team get to read this feedback and I know they will all be delighted to do so. Kindest regards, Nathan.

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Review from Ayleen C (Wife of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

I think your staff at Bluebell are so kind, thoughtful and caring. My husband is now really poorly but they look after him so well. you are lucky to have such happy caring carers. I can't think of anything else they could do. Thank you.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Ayleen. Thank you for taking the time to write and publish this really lovely 5/5 Star review of our Care Team and Care Home at Bluebell House in Westward Ho! North Devon. I note fully that your glowing words all highlight specifically our Care Team and how kind, thoughtful and caring they are. Thank you for these words - we fully agree with them! We're all sorry that your husband is very poorly at this time. We know that our care team will be doing all they can to keep him as comfortable and happy as possible, Thank you again, Kindest regards, Nathan.

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Review from Stephen W (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Bluebell House and its staff are very caring and treat my father with the respect and care we would expect. He is very happy whenever we visit the purpose-made (covid safe) visiting room. Overall, conditions and the general impression is excellent.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Stephen W. Thank you for taking the time to write and post this really positive review of your experience with our care team and care home at Bluebell House in Westward Ho! It's really nice to hear that your father is happy and that you have been able to make use of the new Covid safe visitor room.
Thank you again for this feedback.
Kindest regards, Nathan.

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Review from J O (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

My experience here at Bluebell House has been wonderful. Food is good, staff cannot do enough for you, everything you need in the rooms, a button to press if you need help and staff coming straight away. Lovely views from the windows (sea etc). The staff continuously come to the room to see if you want

anything else to eat or drink. I would strongly recommend it to anyone.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon J O. Thank you for taking the time to write and publish this lovely review of your experience of living in Bluebell House. To read that your experience has been wonderful is, well, wonderful! Thank you for highlighting our fantastic care team members and the great work that they do. It's really kind of you to offer your recommendation of Bluebell House to anyone. Thank you again for this review. Kindest regards, Nathan.

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Review from Helen M (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Having had only 3 months here (I came in September 2020) with the whole world affected by the Coronavirus, my review will be brief. It has been easy settling here and my outstanding thought is the superb work of the carers, so kind and always willing to help.
The new visitor's room is excellently designed.

Although I am somewhat deaf, I was able to hear and see my daughter in comfort when she visited.

Reply from Nathan Stone, Director at Bluebell House Care Home

Good afternoon Helen. Thank you for taking the time to write and publish this lovely review of your time to date at Bluebell House in Westward Ho! - North Devon. It's great to hear that you have found it easy to settle in and thank you for highlighting the hard work and kindness of our care team members. It's also really great that you are so happy with the new visitor's room - we're really pleased with all of them across the company - they are a great resource to have at this difficult times. Thank you again. Nathan.

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Review from M S (Friend of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

I have visited my friend at this establishment only four times to date and have been received by friendly, helpful staff - including the management. My friend has expressed his full satisfaction with services rendered and has told me that much kindness is given. It appears to me that all physical needs

are being met. He exercises his right to either get out of bed in the mornings, or to 'lay-in' if that's his preference. His room appears to meet requirements, however, its window faces directly onto the wall of a nearby building and so, in my opinion, makes the outlook rather 'dingey' - my only criticism!

Reply from Nathan Stone, Director at Bluebell House Care Home

Hello M S. Thank you for taking the time to write and post this really positive review of your experience with our Donnington House Care Home and Care Team in Westward Ho! North Devon. We're all really pleased that your friend is fully satisfied with the care and support that he receives at the home. With regards to the room - residents are able to choose their room. Our fees are charged as a room rate and a care package rate. If he would like to change rooms this can be facilitated, as a desired room comes available, though there might be an increase in the weekly fee should the preferred room have a higher room rate attached to it. Hope that makes sense:) - Kindest regards.

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Review from J W (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

My friend has been at the care home for 6 months and has enjoyed her time there, always looks good, well dressed etc. Personal care is done with kindness and care. Enjoys time in the lounge watching TV with coffee, tea and cold drinks always available. Entertainment, visiting art is, pets, games, crafts,

all dealt with and a few trips out in the minibus.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Hello J.W. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Home in Westward Ho! North Devon. We're all really pleased that your friend is happy at Donnington House and it's great that she is getting involved in all of the activities on offer. Kindest regards, Nathan.

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Review from A T (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

Our mum was at Donnington for over 3 years and has recently passed away. She was very happy there and loved by everyone. The staff were excellent and treated mum with respect and dignity. Everyone has shown nothing but kindness and love towards our mum and all the family, especially during what has

recently been an upsetting time.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning AT. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to know that your mum was happy at Donnington, I'm sure she will be sadly missed by all. Kindest regards, Nathan.

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Review from A D (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the way the care manager interacts with both the residents and the visiting family members. She communicates with the residents seeking to understand their needs and is pro-active in her (and the team's) responses.
The team are very friendly and treat the patients with

dignity.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! It's great to hear that our new Care Manager is settling in so well - thank you for this positive feedback. Thank you also for the positive feedback with regards to the rest of our Care Team at Donnington.

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Review from Brian D (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience

Happy with all aspects of treatment given to the residents, especially with the activities as they are encouraged to take part but not forced. We can visit at any time and the family pets are accepted as well. The only downside I have seen is that their clothes are sometimes misplaced and so they are

dressed in other resident's clothes.

Reply from Nathan Stone, Director. at Bluebell House Care Home

Good morning Brian D. Thank you for taking the time to write and publish this lovely feedback with regards to our Donnington House Care Home in Westward Ho!. It's great to hear that activities are being enjoyed. Of course, we've also noted your observations about residents clothes becoming mixed up and I will ensure that this is relayed back to the management at the home. There are a variety of clothes labelling systems that can (should be being) used to ensure that this does not happen. Kindest regards, Nathan.

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Review from S F (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff did everything possible to help dad settle in and feel at home. The day room is light and airy and homely unlike other residential homes I have visited and there is always something going on. Staff are extremely friendly and caring towards residents and guests.

Reply from Nathan Stone, Director at Bluebell House Care Home

Many thanks for taking the time to post this review of your experience with our Care Team and Care Home at Donnington House in Westward Ho! North Devon. It's great to hear how helpful the care team have been and that your Dad has settled in well. It's always nice when our care teams get such positive public recognition as this for their hard work, so thank you again.

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Review from Harold S (Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience

Excellent all round. I would like to see "soft and crisp roast potatoes" otherwise food excellent.
Chef very keen to please - what a job with us all different!

Reply from Nathan Stone, Director at Bluebell House Care Home

Good morning Harold. Thank you for taking the time to write and publish this review of your experience living at our Care Home Donnington House in Westward Ho! It's always great to have reviews from our residents. I'll drop the manager a message now about the soft and crisp roast potatoes! Kindest regards, Nathan.

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Bluebell House Care Home

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