From 10.30 am - 10.00pm
Parking in front of house in car park
Bluebell House Care Home has a Review Score of 9.6 (9.626) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebell House Care Home has 46 reviews.
Review from V R (Friend of Resident) published on 13 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Good morning V.R. Thank you for taking the time to write and publish this review of your experience of our Donnington House Care Team and Care Home in Westward Ho! It's always really nice to receive positive feedback such as this and it really makes a difference to our Care Teams whose hard work so often goes without the acknowledgement that it rightly deserves. Again, thank you for taking the time to offer this acknowledgement. We're all really pleased that you and your friend are happy with the service being provided.
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Review from Cedric S (Husband of Resident) published on 27 January 2016
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.
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Review from Geoff A (Son of Resident) published on 27 January 2016
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.
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Review from Brian S (Son-in-law of Resident) published on 25 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.
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Review from Jennifer S (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.
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Review from Mary M (Friend of Resident) published on 6 November 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Bluebell House Care Home
Hello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.
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The Review Score of 9.6 (9.626) out of 10 for Bluebell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.626 for Bluebell House Care Home is calculated as follows: ( (156 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 211 Ratings = 4.626
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bluebell House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Manager
Joined: 2019
I came to Bluebell in 2019 as Deputy Manager and then in 2020 became the Registered Manager of Bluebell House. It is a wonderful home and is a home with a heart. Our residents are our family members.
