Doneraile Residential Care Home

24 College Road, Newton Abbot TQ12 1EQ
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9.8 76 Reviews
  • Doneraile Residential Care Home, Newton Abbot
Doneraile residential care home, situated in Newton Abbot, specialises in providing expert care solutions for elderly residents in need of long-term or respite care, including those with physical disabilities and those who live with dementia.

The home's twenty-five residents enjoy scenic garden areas, whilst having their own independence and personal wishes respected by the skilled carers who strive to encourage as healthy and active a lifestyle as possible.

At Doneraile, residents have an extensive itinerary of in-house entertainment and occasional outings to popular Devon locations to choose from, whilst all the time having twenty-four hour access to carers.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided by Doneraile Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Keaveney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Doneraile Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,078
  • (these prices are only a guideline, please contact Doneraile Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricitions on visiting times or days


  • Parking

  • On road parking is available - Pickup and drop off on driveway


Doneraile Residential Care Home Reviews (76)

Total of 76, showing 1-20
9.8

Doneraile Residential Care Home has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years. Over all time Doneraile Residential Care Home has 76 reviews.

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Review from Laura G (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home with friendly staff always happy to help. Entertainment for the residents games, singing and entertainers coming into the home. Lovely meals are served daily. A sunny garden to sit in.

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Review from J F (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived independently keeping active through swimming and walking until last year when his health deteriorated when he needed a short period in hospital. He subsequently came to Doneraile, initially for respite care, in September '24. The staff were so welcoming and compassionate that you immediately
felt 'at home'. Dad soon settled in, taking part in the activities and enjoying the company of the friendly staff and residents. Due to dad's continued vulnerability it was evident that independent living was no longer an option. He is very happy and content to be a permanent resident at Doneraile and he continues to thrive with the excellent and professional care that dad receives.

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Review from A L (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, has been a resident at Doneraile for many years now; as her needs have increased, particularly over the last year, these have been met with a professional, caring and compassionate approach. Respect is always demonstrated by the senior and junior carers, alongside maintaining her dignity.
Although, my aunt, is very often happy with her own company, she is always encouraged to join in many of the activities, particularly those, that are of particular interest to her, such as the musical entertainment, visiting pets.
The home is always very clean and tidy and at meal times, the dining room provides a pleasant place for the residents, to have their meals and socialise, if they wish?
I would definitely recommend Doneraile to those who are looking for a residential care home, fir a relative or friend

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Review from Pamela G (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Doneraile for over 3 years now. Mum has a lovely, light, spacious room with her own pictures to remind her of home. Mum has received excellent care whilst living at Doneraile and has known the same carers for a number of years. I am kept well informed of any changes to mum's care
and have enjoyed events for family and friends throughout the year. Mum enjoys taking part in the daily activities and has even been on several local trips out. I would recommend Doneraile to anyone looking for a care home for a family member.

Reply from Claire McMahon McMahon, Area Manager at Doneraile Residential Care Home

Thank you so much for your lovely feedback! We're delighted to hear that your mum feels at home at Doneraile and that she enjoys her light and spacious room, filled with her personal touches. It's wonderful to know she's received consistent care from our dedicated team over the years and that she takes part in daily activities and enjoys local outings.We're also glad you feel well-informed about her care and have enjoyed our events for family and friends-it's so important to us to involve loved ones in our community. Your kind recommendation means the world to us, and we're truly grateful for your support. Thank you!


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Review from Linda C (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care Mum receives. Her room is spacious and the whole home is clean and well-kept. All the rooms and communal areas have been decorated and re-carpeted in the last year. The staff are excellent. The activities offered are varied and interesting. The family are always welcomed
and invited to parties and events.

Reply from Claire McMahon McMahon, Area Manager at Doneraile Residential Care Home

Thank you for your kind feedback! We're so glad to hear that you're pleased with the care your mum receives and that she's comfortable in her spacious, well-maintained room. It's wonderful to know you've noticed and appreciated the recent updates to our decor and carpets-we strive to keep the home welcoming and pleasant for everyone. We're also thrilled that you value the excellent work of our staff and the variety of activities we offer. Your mention of feeling welcomed at our parties and events means a lot to us, as creating a family-friendly atmosphere is so important. Thank you for sharing your thoughts-they mean so much to our team!


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Review from Lorraine C (Respite Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Doneraile high enough, the staff and management made my partner so welcome and looked after him with care respect and kindness. They put my mind at ease the way they kept me informed and the amount of support they gave me and my partner. My partner felt comfortable and happy I have not
seen him like this in years. I just want to say a very big thank you to everyone that helped and made his stay a comfortable and happy stay.

Reply from Claire McMahon McMahon, Area Manager at Doneraile Residential Care Home

Thank you so much for your heartfelt feedback. It means the world to us to hear how welcome and cared for your partner felt during his stay at Doneraile. Our team is dedicated to providing care, respect, and kindness to every individual, and we're so glad this made a positive difference for both you and your partner. Knowing that he felt comfortable and happy-especially after so long-truly warms our hearts. We're also delighted to know that our communication and support helped put your mind at ease. Thank you for your kind words and for taking the time to share your experience. It's deeply appreciated by all of us at Doneraile!


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Review from Terry D (Husband of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Doneraile from May 2024 to September 2024, when she sadly passed away. The care and support were excellent. My wife loved the sing-song times and the music. The staff are excellent, and nothing is too much to do for the care they give. My mum was also in Doneraile from 2000 to 2002.

Reply from Claire McMahon McMahon, Area Manager at Doneraile Residential Care Home

mum was also in Doneraile in 2000 to 2002. Thank you so much for sharing your kind words during what must be a difficult time. We are deeply sorry for your loss and truly appreciate you taking the time to reflect on your wife's time at Doneraile. It means so much to us to hear that she enjoyed the sing-song times and music, and that the care and support provided brought comfort to both of you.We're honoured to have cared for both your wife and your mum, and your trust in us over the years is something we value greatly. Please know that our thoughts are with you and your family, and we're here if you ever need support. Thank you again for your heartfelt message, it means a lot to our team


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Review from John C (Husband of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from dementia that was getting hard to manage, so she came to Doneraile for 2 weeks' respite. Having been unhappy at our home, she was much happier there. We had some lovely times when I visited. Sadly she had a fatal stroke towards the end of the fortnight. The care home is very well
run. Cleanliness, comfort, care, and food are all good. The big thing is that care is good. The staff are all very helpful. The only slight downside is that space in the communal rooms is a bit limited, but that wouldn't stop me coming back.

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Review from J C (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy with carers, loved the choir and Reverend.

Reply from Hayley Holland, Regional Director at Doneraile Residential Care Home

Thank you for your lovely comments its a pleasure to have you residing with us.


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Review from J K (Respite Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice big room and the food was ok, not always to my taste! Staff absolutely brilliant, couldn't do enough for me! Always checking to see if all was ok and if I needed anything. Made a couple of friends which was nice!

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Review from I R (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spacious and peaceful on arrival. It is clean with excellent facilities for example stair lifts. The staff are knowledgeable, professional and patient. I will use Doneraile again when the need arises.

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Review from T S (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was so well cared for at Doneraile where he spent the last weeks of his life. He was made welcome from day 1 and the staff did everything they possibly could to enable him to join in with daily life in the home. As his health deteriorated they cared for him with professionalism but also compassion.
They engaged with him and tuned in to his sense of humour, never forgetting the character of the person they were caring for. I found the staff to be helpful and approachable - I could ring them anytime and they were honest and open with me. They were so supportive to me when Dad passed away and I can’t thank them enough for everything they did.

Reply from Hayley Holland, Regional Director at Doneraile Residential Care Home

Thank you so much for your lovely comments. your dad was a pleasure to care for and we are all sorry for your loss.


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Review from Warren T (Nephew of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went into the home after falling at home and needing recovery time. He was their for 4 weeks. The home couldn’t have been more attentive. The staff was lovely and caring and the food was good. Families were welcomed and my uncle loved the visits from the animal man. The home is in the process
of redecoration and has a fresh modern feel.

Reply from Hayley Holland, Regional Director at Doneraile Residential Care Home

Thank you for your lovely comments, we are glad your uncle enjoyed his time with us.


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Review from Jack P (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a period of recuperative care at Doneraile Care Home after a hip operation. They cared wonderfully for Mum until she was ready to return home. Always plenty of entertainment for the guests and the food was delicious and wholesome. The staff were warm and welcoming upon arrival as a visitor,
there is always a member of staff on hand to answer any questions we had.
I can't rate this care home highly enough!

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Review from Patricia C (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - well looked after.
Nothing to complain.

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Review from June R (Relative of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in respite care at Doneraile Care Home for 8 weeks. The staff have been warm and welcoming; upon arrival as a visitor, there is always a member of staff on hand. Advice from staff is given in a timely and professional manner - giving the impression that the patient is valued and
treated with respect. Meals are much enjoyed by my relative and she enjoys the caring atmosphere.

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Review from Gareth H (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our father was only there a short time, he was cared for in a compassionate and caring environment. The care home staff were very diligent and proactive in identifying his illness and the need for urgent medical care.

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Review from Clive B (Son-in-law of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was met by both the new manager and some familiar faces. Made very welcome by everyone. The team looked after her very well whilst allowing her that important little piece of independence. She felt that people listened to her and tried to look after her individual needs. The best way
to sum this up is to confirm that she would be happy to return!

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Review from Joyce M (Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always dreaded the thought of going into any sort of 'home' but I have been very happy here. I have been allowed to stay in my own room, which has meant a lot to me as I do not enjoy any sort of communal experience. Being able to have privacy and quietness is very important to me. I have found
the staff here very helpful and the food is excellent. I hate cooking but love food!

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Review from S B (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Doneraile Residential Care Home from March 2020 through to her passing in December 2022. She suffered from dementia. Throughout her stay, the staff and management at Doneraile Care Home were exemplary. They demonstrated compassionate and professional care on a daily basis throughout.
The onset of covid and all that came with it presented many new and unforeseen difficulties and I think the entire Doneraile team under excellent management dealt with a difficult situation very well.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Doneraile Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Doneraile Residential Care Home is calculated as follows: ( (191 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 231 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Doneraile Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Doneraile Residential Care Home

What types of Care is Doneraile Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Doneraile Residential Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Doneraile Residential Care Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Doneraile Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Doneraile Residential Care Home to the centre of Newton Abbot?

0.5 mile(s) as the crow flies, distance by road may be significantly further.