Doneraile Residential Care Home

24 College Road, Newton Abbot TQ12 1EQ
Submit a Review
9.8 76 Reviews
  • Doneraile Residential Care Home, Newton Abbot
Doneraile residential care home, situated in Newton Abbot, specialises in providing expert care solutions for elderly residents in need of long-term or respite care, including those with physical disabilities and those who live with dementia.

The home's twenty-five residents enjoy scenic garden areas, whilst having their own independence and personal wishes respected by the skilled carers who strive to encourage as healthy and active a lifestyle as possible.

At Doneraile, residents have an extensive itinerary of in-house entertainment and occasional outings to popular Devon locations to choose from, whilst all the time having twenty-four hour access to carers.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

Show Doneraile Residential Care Home on the Map

Care Provided by Doneraile Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Keaveney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Doneraile Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,078
  • (these prices are only a guideline, please contact Doneraile Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricitions on visiting times or days


  • Parking

  • On road parking is available - Pickup and drop off on driveway


Doneraile Residential Care Home Reviews (76)

Total of 76, showing 21-40
9.8

Doneraile Residential Care Home has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years. Over all time Doneraile Residential Care Home has 76 reviews.

Overall Experience

  • 66
  • 10
  • 0
  • 0
  • 0

Date Published

76
8
14
20
56

Review from L B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Doneraile Residential Care Home for six years. She has just died there peacefully. Throughout her stay, the staff and management have been excellent. Mum was cared for with humour and dignity. Doneraile Residential Care Home is very well run and the staff are very kind. At the
end of her life, everyone treated her with great respect and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew B (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six years of her life in Doneraile. She was treated, at all times, with care and compassion. The management and staff are professional and very kind. The property is clean and well kitted out. Doneraile has provided a superb service to my mother and to my sister and me. I am
very grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne D (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is in extremely good hands with the staff caring for her at Doneraile Residential Care Home. They are friendly and courteous to her, and I have been allowed to speak with her at a good distance on a couple of occasions as maintaining residents safety, in general, is their key objective,
which I'm glad about.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Goddaughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Godmother moved to Doneraile when she could not remain in her own home. It was, as for most people in a similar position, a difficult move, but she was very well looked after by the staff and she became comfortable in her surroundings.
I do not live in the area but was always kept well informed
of matters relating to my Godmother’s well-being and felt able to contact the staff for information and to discuss any queries.
As my Godmother became more frail and required end of life care, she was extremely well cared for and remained at peace.
I cannot fault my experience of Doneraile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E F (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent in every way every member of staff are so caring they really are true unsung heroes, the passion they show is truly wonderful. Management are incredible and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N J (Granddaughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived at Doneraile for over five years and during that time she has received exceptional care and kindness. The home is always a happy and friendly place to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 4 weeks in Doneraile and from the moment she arrived there from hospital she was treated with warmth, care, and kindness. Her room was lovely and peaceful. The staff were brilliant and their cheerfulness helped Mum to settle in quickly. The food was tasty and well presented and they went
out of their way to ensure Mum could eat and drink even though she didn't have a big appetite. As relatives, there was always someone on hand to let us know how Mum was doing and to include us in any discussions about her care and well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin T (Son of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have ever been able to find. Nothing has ever too much trouble for the staff.
Always welcomed with a smile.
They always went the extra mile to make sure Dad's requirements were met and that he was comfortable and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been at Doneraile, her health care and general well being have been excellent. The team at Doneraile support her with genuine care and professionalism, especially through periods when her health has not been so good. It gives us great peace of mind that mum is in such good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received excellent care whilst in Doneraile for 3 weeks. The staff were all extremely helpful, friendly and nothing was too much trouble. I would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freda W (Respite Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for 9 days (whilst my daughter is away) but in this short time, I have found all staff (day and night) very caring and kind. Nothing too much trouble.
The food is excellent with plenty of variety and choice and I have no hesitation in recommending Doneraile Residential Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald S (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a 10 day visit. The whole atmosphere is welcoming and cheerful, warm and comfortable. I would come again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Doneraile highly enough, it is a well-run home with caring and attentive staff. My father, who has dementia, has lived in the home for over eighteen months now and the staff have always treated him with dignity and respect. It is lovely to see him settled and at ease in his surroundings.
Thank you to all the staff for your hard work and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Asher R (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run.
The staff are friendly and caring.
My father's needs are very well met and he is looked after with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Niece of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had complete trust in the staff in the last days of my aunt's life. They treated her with dignity and care, with love and gentleness. She was there for 2 years and was very happy. Couldn't recommend them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wilma S (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, friendly, well looked after. Good food, lovely room. Lovely caring people looking after me. Activity every day. I love singing and dancing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alistair W (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, friendly and good food and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon H C (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say! Since I came here in November 2017 I have received excellent care from the manager and her staff. Being a diabetic they have ensured I have the right food - as I have no teeth my food is minced - great. During the last six months, I have been in an out of hospital and I was really low,
could or would not eat and felt very tired! However, since I came here I have received excellent care and have been encouraged to eat and sleep. Thus in the last few weeks, I have mixed with other residents have fun with them. I am now able to look after myself - enjoy the radio/reading/puzzles and banter with the staff. Thanks Doneraile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neville B (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient and professional. Well-run by management. All staff are caring and compassionate. Nothing is too much trouble. You only have to ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher B (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doneraile Residential Care Home provides an outstanding service, principally because of the care, energy, imagination and devotion of staff to their tasks. They interact beautifully and appropriately with residents.
They encourage and enable a warm atmosphere with maximum possible interaction with
residents.
They engage openly and positively with residents and relatives. We noticed the happy atmosphere immediately and trusted their care of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Doneraile Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Doneraile Residential Care Home is calculated as follows: ( (191 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 231 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Doneraile Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet