Doneraile Residential Care Home

24 College Road, Newton Abbot TQ12 1EQ
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9.8 76 Reviews
  • Doneraile Residential Care Home, Newton Abbot
Doneraile residential care home, situated in Newton Abbot, specialises in providing expert care solutions for elderly residents in need of long-term or respite care, including those with physical disabilities and those who live with dementia.

The home's twenty-five residents enjoy scenic garden areas, whilst having their own independence and personal wishes respected by the skilled carers who strive to encourage as healthy and active a lifestyle as possible.

At Doneraile, residents have an extensive itinerary of in-house entertainment and occasional outings to popular Devon locations to choose from, whilst all the time having twenty-four hour access to carers.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided by Doneraile Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Keaveney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Doneraile Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,078
  • (these prices are only a guideline, please contact Doneraile Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricitions on visiting times or days


  • Parking

  • On road parking is available - Pickup and drop off on driveway


Doneraile Residential Care Home Reviews (76)

Total of 76, showing 41-60
9.8

Doneraile Residential Care Home has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years. Over all time Doneraile Residential Care Home has 76 reviews.

Overall Experience

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Review from J B (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care at this home. He is 100 years old.
I would not hesitate to recommend Doneraile. I visit him several times a week and have never had any reason to complain about anything.
The staff are wonderful and caring.

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Review from Y N (Friend of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend for 51 years has dementia and moved into Doneraile last November. I have been very impressed with the home. The staff seem very caring, it is clean and they seem to have entertainment.
I do not know what the food is like but my friend says it's very good. She has a very nice, large room,
with two big windows overlooking the garden.
Today is her 87th birthday and they are having a special tea with a big birthday cake.

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Review from L T (Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved to Doneraile from my own home as my family live in the States. My room is lovely and light with several of my own plants to look out onto and enjoy. The staff are very caring and I enjoy the meals. My visitors are always welcomed.

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Review from Winifred W (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Caring staff. Happy to come back.

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Review from Grace W (Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice respite from looking after myself. Everyone is very friendly and helpful. Room was comfortable. The food was sufficient for me. The carers were very nice.

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Review from Yvonne C (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of Doneraile enough. My mother lived there for just under four years she passed away in February aged 98. They go out of their way to do anything for her or myself. She enjoyed her time there and the staff would have a joke with her and she with them. After she passed away,
all the staff and owner's said she would be missed.

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Review from Richard G (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly took my father to visit his sister (my aunt) at Doneraile. We were always impressed by the level of care and the ambience for the residents. The staff were always polite, friendly, helpful and welcoming, and more importantly, my aunt always expressed to us how happy she was there and how
she was being well looked after. We and other family members were also promptly informed by the management regarding any health concerns or development, which they dealt with appropriately.

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Review from William B (Nephew of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and cleanliness provided in this home are extremely good. The security and well-being of the residents is always paramount. The staff are always helpful and cheerful while attending to the needs of the residents in a professional manner.

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Review from Ann K (Relative of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a relative of one of the residents at Doneraile, she is very happy and very well cared for. The manager is very caring and that goes for all the staff too. I went to visit my relative on a day which there was a man singing and the staff were also singing and dancing too. All the residents were
really enjoying themselves. I'm always welcomed by friendly staff and offered tea, coffee and biscuits. I'm very happy to recommend Doneraile Care Home and their excellent caring staff.

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Review from O M (Resident) assisted by family/friend published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are wonderful and nothing is too much trouble. The food is excellent and I enjoy the activities. A lovely place to live.

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Review from Gwendoline W (Niece of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found Doneraile very friendly and helpful, always clean and supply good food. Auntie is well treated, clean and tidy and seems very happy.

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Review from Irene S (Resident) assisted by family/friend published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and everyone is very kind to me.

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Review from Philip F (Son of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This well cared for home was welcoming, warm and homely for my Father who was cared for extremely well by the dedicated staff. They showed great kindness and empathy and I cannot recommend Doneraile highly enough.

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Review from Michelle C (Granddaughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Gran received during her years at Donneraile was fantastic, especially so during her last couple of days.
The care they showed not only to her but their support to me was wonderful and will never be forgotten.
I would highly recommend this home to anyone that asked.

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Review from Shirley (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Doneraile for 3 weeks respite care. She received great kindness and care from both the staff and management. I wouldn't hesitate to recommend it.

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Review from Barrington (Son of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome whenever we visited day or night, personal care was beyond that of a care home, I cannot say how much I have been amazed at the dedication "Beyond the call of Duty" that my father received in his last days. Staff and management were wonderful, what more can one say.

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Review from Dianna J (Daughter-in-law of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the service is great here. We were both so happy with everything. Home from home. We felt that she was cared for. Everyone so warm and friendly.

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Review from Janet J (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Doneraile for two years, before passing away on the 9th of August 2016. I have no complaints, only praise for the owners and the staff, who treated my dad with courtesy and respect.

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Review from Jean S (Daughter-in-law of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The three years my Mother-in-Law was in this home she was very well cared for.

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Review from Doreen B (Sister of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother enjoyed his stay and would be happy to go there again. Excellent.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Doneraile Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Doneraile Residential Care Home is calculated as follows: ( (191 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 231 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Doneraile Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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