Doneraile Residential Care Home

24 College Road, Newton Abbot TQ12 1EQ
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9.8 76 Reviews
  • Doneraile Residential Care Home, Newton Abbot
Doneraile residential care home, situated in Newton Abbot, specialises in providing expert care solutions for elderly residents in need of long-term or respite care, including those with physical disabilities and those who live with dementia.

The home's twenty-five residents enjoy scenic garden areas, whilst having their own independence and personal wishes respected by the skilled carers who strive to encourage as healthy and active a lifestyle as possible.

At Doneraile, residents have an extensive itinerary of in-house entertainment and occasional outings to popular Devon locations to choose from, whilst all the time having twenty-four hour access to carers.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided by Doneraile Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Keaveney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Doneraile Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,078
  • (these prices are only a guideline, please contact Doneraile Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricitions on visiting times or days


  • Parking

  • On road parking is available - Pickup and drop off on driveway


Doneraile Residential Care Home Reviews (76)

Total of 76, showing 61-76
9.8

Doneraile Residential Care Home has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years. Over all time Doneraile Residential Care Home has 76 reviews.

Overall Experience

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Review from Sandra + Philip (Friend of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed over the years by Doneraile's staff and their care of our friend. We particularly appreciated the courteous and informative way our telephone calls were answered especially when our friend was unable to speak on the telephone. Staff always made us welcome when we visited
and we feel our friend was herself, a testament to the care she was given. Her personal hygiene was impeccable and the dignity offered to her by staff was a jot to see. The ethos of this residential home has set our own standards of expectation should we ever need such care ourselves. A totally 5 star experience, well done.

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Review from R G (Resident) published on 7 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The distinguishing feature of Doneraile is the care that all the staff show for the residents, not only as individuals, but, very constructively, as a mutually supportive community. The dining room was a lively hub of conversation in contrast to the morose and listless chomping all too common in the
sector. Staff worked actively to involve all residents. It is significant that, when my wife and I were looking for residential care, Doneraile was the only one where a resident spoke to us.
Care for the individual was meticulous. While I was being admitted, a care worker spotted that I had a sore on one toe: on the same day the doctor was called, and a course of antibiotics was prescribed.
My room was delightful: with French windows opening onto the lovely garden. Meals were varied and attractive.
Many of the staff have the long service .. It shows!

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Review from Karen (Niece of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming home. My uncle has settled in very quickly and speaks very highly of his carers. We are impressed with the changes in his mood and the way he has integrated with all at the home. This stimulation is exactly what he needed.

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Review from Kerri+Stephen (Grandson of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely bedrooms and very friendly whenever we walk in. Extremely happy that our nan is in a lovely place :)

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Review from Joan (Friend of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I become older I find myself visiting friends in several residential homes and I can honestly say Doneraile is the best by far. The staff and owners are always very pleasant, I am always offered a cup of tea and all the residents look very content there. My friend is very well cared for and she
has plenty of opportunity to join in activities. The food looks and smells excellent. I would highly recommend Doneraile.

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Review from ALJ (Grandson of Resident) published on 2 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at this home for over two years and she is very happy there. When I visit I am made to feel welcome and there is always a lot of laughter from other residents and everyone who works there. An excellent place for my Nan to live as she is a lot happier now than when she was living on
her own. She is eating very well and enjoys the activities provided.

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Review from T H (Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 100 year old fully alert happy young man well looked after by all management and staff at this care home. Very happy to be here.

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Review from Mary L (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a resident at Doneraile I would recommend this care home because its clean, welcoming staff are very caring and helpful and also polite, the food is very goods, I feel warm, safe and secure. I'm treated with dignity at all times, my room is cosy/warm and light. It's like having my house in one room,
I am happy to stay at Doneraile for all the remainder of my days.

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Review from S W (Wife of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with everything the home has provided. I would be very happy if this was my home. Food is lovely, all A1. Staff are always polite and very helpful when I visit my husband.

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Review from Maureen B (Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I am quite young here rehabilitating. The staff have been lovely during my stay.

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Review from Vida L (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely house they do everything possible. Just lovely. The food is very good, the staff are lovely.

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Review from Trevor S (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with everything the home provides.

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Review from Gillian M (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doneraile is a very well managed home. The care, respect and kindness given by staff is exemplary. It maintains a lovely home from home appeal and is a happy home with fun and laughter too. The staff are always mindful of the supporting relatives and I am always offered tea and biscuits when I visit.
From the first day it has been welcoming, they took great care in settling my mum when she arrived considering it was a rapid change of circumstances for her she ahs settled quickly and is very happy at Doneraile.

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Review from Clair B (Daughter of Resident) published on 14 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doneraile Care home is an excellent quality care home which is very well managed. It has a very welcoming, warm atmosphere.
Staff are considerate, caring, very polite and helpful, and always go out of their way to make residents (and visitors) happy and comfortable.
The residents have opportunity
of joining in lots of different activities and trips if they want to.


I would highly recommend Doneraile.


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Review from Paul C (Son of Resident) published on 18 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would gladly recommend Doneraile Care home to anyone looking for good quality care provision. We were always made welcome by the staff and my mother was very happy with the high standards. Mum was very happy there and enjoyed her room and the care provided. Towards the end the staff were always so
helpful and considerate even gaining a smile and responses when I could not. A good team of carers who had residents to the forefront. Thank you Doneraile for quality care.

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Review from S H (Relative of Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well managed with caring and conscientious staff.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Doneraile Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Doneraile Residential Care Home is calculated as follows: ( (191 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 231 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Doneraile Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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