Elmwood Residential Home

Swan Hill Road, Colyford, Colyton EX24 6QJ
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9.4 24 Reviews
  • Elmwood Residential Home, Colyton
Elmwood care home is based within the picturesque town of Colyford in Devon and offers care to older people in a comfortable environment.

The relaxed residence has a homely feel, and staff cater to the needs of those living at the home.

The chef prepares a daily menu of healthy and nutritious food for residents and can cater to any special dietary requirements.

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Care Provided by Elmwood Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Elmwood Residential Home Ltd
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Elmwood Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,200
  • (these prices are only a guideline, please contact Elmwood Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Elmwood Residential Home Reviews (24)

Total of 24, showing 1-20
9.4

Elmwood Residential Home has a Review Score of 9.4 (9.360) out of 10, based on 6 reviews in the last 2 years. Over all time Elmwood Residential Home has 24 reviews.

Overall Experience

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  • 6
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Review from C B (Nephew of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old, partially sighted and fiercely independent aunt suffered a fall at home in February 2024. She was not found for 8 hours and was admitted to hospital. As her next of kin but living 300 miles away I was acutely aware that I am limited in what practical help I could offer her.
The hospital
would not discharge her to live alone at home and offered to find her a place in a residential home, which was marvellous as I wouldn't have known where to start looking, but I was also concerned as to where she might end up.
I needn't have worried. I am delighted with Elmwood - a warm, friendly, clean, welcoming and caring establishment. My aunt is safe, comfortable and happy and enjoying much more human contact than since pre-Covid days. Well done!

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for taking the time to complete this review. We always appreciate that making the decision to find a home for a loved one cannot be easy. Having your aunt here is a pleasure; she has a great sense of humour and is now settled.


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Review from M D (Great-granddaughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Nana is at Elmwood Residential Home and whenever we visit we are always blown away by the care she receives. One of the managers and her staff are always kind, welcoming and thoughtful. My Great Nana has just celebrated her 104th birthday at the home and I am so happy to hear about how the
home helped her celebrate. One staff member in particular is amazing at communicating with family members which is such a relief especially when you live far away. Thank you so much for the level of care you provide for my amazing Great Nana.

Reply from Janet Reynolds-Boles, Deputy Manager at Elmwood Residential Home

Thank you so much for your review with your kind words. We are delighted to be able to have your Great Nana in our care. She is an amazing person and its incredible to believe she is anywhere near the age she has reached.


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Review from Simon W (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent several happy years at Elmwood and managed to last until the grand old age of 101. She was fully compus mentis up to her passing and thoroughly enjoyed the entertainment and interactions with the staff.
The staff are very patient and caring and went out of their way to make her stay
a comfortable one. She especially enjoyed the food and often complimented the staff on their menu. Mum was a keen gardener and was always keen to be wheeled around an extremely abundant and well-kept garden. She could name all the plants and flowers as she passed them on her route.
I would like to name the members of staff and management who were so good to her, but if I try to name them all I will miss someone. You know who you are Ladies and Gentlemen!

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for your kind review. We are all extremely thankful that we were entrusted with her care and shall be missing her greatly.


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Review from H N (Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat me well - very well - kind and help me. (I have sprained my wrist - more than sprained) They help me get undressed and redressed and I can give 3 of them 100%. I find the staff excellent - whoever is on duty helps me dress and undress - make the bed put on clean sheets etc. No complaints
very 100% girl. The beds are changed daily, very clean.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you for your delightful review. We have always enjoyed having you here as a resident and are deeply thankful that you have entrusted us with your care.


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Review from I P (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so well cared for at Elmwood I would recommend it to anyone. The manager and carers could not do enough. The home is clean and well-maintained. The food is good too as are the homemade birthday cakes. Activities for residents are well thought out too. Altogether an excellent care home.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for your review. We very much enjoyed having your mother here.


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Review from T W (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Elmwood Residential Home for over two years. I visit every Wednesday. My mother is very happy at the home and enjoys the helpful care, good food and a warm, ground floor room.

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Review from D P (Nephew of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As power of attorney for my elderly aunt I was very pleased to register my aunt as a resident at Elmwood.
The standard of the rooms and hospitality of the staff made me pleased, also the cost was very reasonable.
My aunt has been very happy with the standard and facilities she has been given to date
and the attention she has enjoyed.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for your kind and thoughtful review. Your aunt is a great joy to have here and we very much appreciate positive comments such as yours, which affirm the fact that the care of our residents is central to everything we do here.


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Review from Jon W (Nephew of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Elmwood has been excellent in all aspects. The management and staff have been respectful of my aunt and uncle and responsive to their needs. Communication with me throughout the admission process and their stay to date has been excellent with the welfare of my relatives at the heart
of everything. The owner, manager and deputy have been in post for many years and this ensures the stability and maintenance of standards at the home.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you very much for your review. We are very glad that your aunt and uncle have settled in so well, and hope that we can continue to offer the excellent level of care that they deserve.


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Review from Bill J (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Elmwood Residential Home in September 2021 after an accident at home and has settled in well and is happy there. She reports that the staff are kind, caring and responsive, and she feels safe and well looked after. The management are excellent and she frequently sees senior staff.
My mother enjoys the gardens, which are very well kept, and the peaceful location of the home. She recently had her 100th birthday and she was very touched by the bouquet she received from the staff, and staff were helpful with us having a family party in one of the dining rooms. My only reservation is that as a result of the pandemic and her reduced mobility my mother has tended to stay in her room for much of the time, rather than taking part in the various activities available in the home. However, I recognise that this is her choice, and the home provides her with regular information about all the activities available. Overall we are grateful to Elmwood Residential Home for the care and security they provide for my mother.

Reply from Janet Reynolds-Boles, Deputy Manager at Elmwood Residential Home

Thank you so much for your wonderfully kind review. Glad your mother is happy here. We really enjoy her being here.


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Review from J P (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elmwood has a friendly, calm atmosphere. The management has continued to use strict Covid measures even when they were relaxed nationally. I have found the management very amenable to requests and they have gone out of their way to establishing a relationship with my father. His individual carers are
on the most part sensitive to his needs, though some are rushed. He has not adjusted to meals and mealtimes but from what I have seen the food is nicely presented and appetising. The gardens are beautiful and well-tended. Wheelchairs are plentiful. The rooms are warm and comfortable.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you for your review. We are constantly looking at ways that we can improve the care that we provide and your feedback is much appreciated.


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Review from S W (Friend of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving in January, I have noticed such relief in one resident at being cared for since January and therefore a marked improvement in her well-being. I find the atmosphere of Elmwood very homely and the staff all cheerful and friendly. The rooms are just right and the garden gives a beautiful
outlook. The food is apparently very good too!

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for your review. Our main objective has always been to ensure that we provide a home from home for our residents, with their comfort and wellbeing being of the utmost importance.


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Review from Richard N (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had 5-happy years in the care of the Elmwood staff and looked upon it as his home, not just a care home.
He never moaned about anything; he liked the people and the food from the chef.
Special mention to one lady, who he liked very much for your help and kindness.
He also was pleased that
the owner and his son came to see him, to make sure he was alright and happy. Overall, everyone who helped with him - a big thanks.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for your lovely review. Your father was very dear to us all, and we will miss him greatly.


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Review from Susan L (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy and confident that my mother was well looked after but people of varying ages who got to know her well. She has not been easy to look after due to dementia but they coped brilliantly. The gardens are beautifully kept and.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

This review really means a lot to us – thank you! Your mother will be greatly missed by all of us who knew her. We take great pride in our garden being a great space for our residents to enjoy, not to mention of course the high levels of care that we always strive to attain.


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Review from T H (Resident) assisted by family/friend published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Elmwood. The management and staff have been very accommodating and thoughtful.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Many thanks for your very kind and thoughtful review. It was a pleasure having you here and you are more than welcome to return to us any time.


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Review from J Clare S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you all for all that you have done to make sure that our mother is safe and cared for, as anyone could wish. All of the staff at Elmwood have gone beyond what is duty and have at all times shown compassion, love and care for our mother. We at this difficult time know that she is
safe and well with your care and love supporting her every day.
Nothing is ever too much trouble.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Many thanks for your review, it really means a lot to us. We take great pride in providing the best care possible for all of our residents, with every aspect of their care taken into consideration.


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Review from Antony W (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmwood has looked after my mother for some years now and the quality of care and customer service is excellent. Staff are efficient friendly and practical.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you so much for the review. We are grateful to you and your family for giving us the privilege of looking after her. Thank you.


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Review from Nicola G (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled into Elmwood very happily, greatly helped by the excellent, caring staff. My sisters and I have been pleased with the standards of cleanliness, laundry, food and drink and the responsiveness of the management to any minor issues that may arise. It feels like a home and residents
needs, concerns and dignity are very much respected.

Reply from Soroosh Sadeghi, Director at Elmwood Residential Home

Thank you very much for your positive feedback. We are always happy to hear that the residents in our care are having the best experience from living at Elmwood. Our main objective has always been to provide our residents with a home from home in a safe environment.


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Review from Angela F (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmwood offers spacious, light, attractive rooms with excellent dining rooms and lounges. The gardens and sun terrace are lovely. The managers are extremely dedicated and try very hard to help with any request. They work very hard to provide residents with an experience that is as "home-like" as possible.
Elmwood offers excellent value for money compared to other homes in this area.

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Review from Alan D (Resident) assisted by family/friend published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and helpful and do their very best.

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Review from Raymond N (Brother of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the overall service provided.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Elmwood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Elmwood Residential Home is calculated as follows: ( (67 Excellents x 5) + (2 Goods x 4) ) ÷ 69 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.389 Points relating to the number of positive Reviews for Elmwood Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 6 Positive Reviews ÷ 7.6 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Soroosh

Soroosh Sadeghi

Job Title: Director

Joined: 2004

Having acquired Masters's Degrees in Biomedical Sciences and Internet Computing, Soroosh had, until 2004 been working for an Internet Service Provider in Sheffield.


Since then, he agreed to come to Devon and join his family to help with the administration and running of the business.


Frequently Asked Questions about Elmwood Residential Home

What types of Care is Elmwood Residential Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmwood Residential Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Elmwood Residential Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Elmwood Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmwood Residential Home to the centre of Colyton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.