Pottles Court

Days Pottle Lane, Exminster, Exeter EX6 8DG
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7.2 4 Reviews
  • Pottles Court, Exeter
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Care Provided by Pottles Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anne Pearson (Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 50+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Pottles Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Pottles Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Pottles Court? View your Advertising Options

Pottles Court Reviews (4)

7.2

Pottles Court has a Review Score of 7.2 (7.203) out of 10, based on 1 reviews in the last 2 years. Over all time Pottles Court has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
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0
1
3

Review from J W (Wife of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my review would be rated as good. There are exceptions, both negative and positive.
The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century.
The facilities are adequate but no more.
There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place.
The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.

Reply from Jane Vittles, Care Co-ordinator at Pottles Court

Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year.
Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones.
Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff.
Thank you again for your feedback.


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Review from Lizzie T (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having struggled viewing local homes for my father of 86 battling with Alzheimer's. We landed upon Pottles Court in Exminster.
The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand
and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place.
Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely.
Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide.
We recommend Pottles Court highly.

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Review from Lynette B (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight
and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.

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Review from Carol M (Daughter of Resident) published on 16 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with
hospital visits and very kind during father's last illness.


I would not hesitate to recommend the Home to other potential residents.


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Current Review Score: 7.2 (7.203)

Overview of Review Score

The Review Score of 7.2 (7.203) out of 10 for Pottles Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.909 for Pottles Court is calculated as follows: ( (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 3.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.294 Points relating to the number of positive Reviews for Pottles Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Pottles Court

What types of Care is Pottles Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pottles Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Pottles Court have?

There are 17 Single Rooms.

What are the Facilities & Services at Pottles Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pottles Court to the centre of Exeter?

3.5 mile(s) as the crow flies, distance by road may be significantly further.