Exmouth House

Long Causeway, Exmouth EX8 1TS
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9.9 39 Reviews
  • Exmouth House, Exmouth
Exmouth House is an outstanding care home set in the landscaped grounds of Exmouth Court. The home is at the top of Long Causeway and is situated approximately one mile from the town centre and seafront.

Exmouth House forms part of Amica Care Trust, a not-for-profit organisation which strives to provide exceptional care and support to people and their families.

The home specialises in dementia care and also offers day care and respite care. They are registered to provide accommodation to a maximum of 31 people.

The lounge and dining areas are spacious, light and airy and provide residents with access to the landscaped and secured gardens. The spacious and airy bedrooms can be personalised by residents to create a home-from-home environment.

The specialist staff are trained in the complex needs of those living with dementia. The residents' individuality, independence, and dignity are respected and upheld with great emphasis. The home provides daily activities for residents and welcomes family and friends to come and participate.

The home welcomes new residents, so feel free to give them a call to book a tour or for a chat with the Home Manager.

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Care Provided by Exmouth House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kathryn Langdon (Home Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals and NHS referrals
    • Ages 50+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Exmouth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,340
    • Self-Funded Residential Dementia Care £1,040 – £1,340

  • Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs.
    Fees do not include hairdressing, chiropody, newspapers etc.
  • (these prices are only a guideline, please contact Exmouth House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are encouraged to come at times that suit the residents. Exmouth House are very happy for visitors to spend the day and join for meals at a very small charge. The Home's preference is for visitors not to stay late into the evening and night unless their loved one is unwell and needs support and comfort.


  • Parking

  • There are parking bays and off-street parking available.


Exmouth House Reviews (39)

Total of 39, showing 1-20
9.9

Exmouth House has a Review Score of 9.9 (9.863) out of 10, based on 13 reviews in the last 2 years. Over all time Exmouth House has 39 reviews.

Overall Experience

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Date Published

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Review from Gillian H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Exmouth House at age 99, when she was too frail to continue living in her own home even with support. She was very anxious on arrival but was quickly helped to settle. She spent the last 3 years of her life relaxed and happy, confident in the care she received and thriving on the personal
attention, stimulating activities and warmth of relationships. Mum really appreciated the dignity and respect with which she was treated as she became increasingly dependent on others for basic necessities. As a family we found all staff friendly, welcoming and prepared to go the extra mile to give mum the best quality of life possible. All staff, whatever their roles, were excellent and the atmosphere of the home was remarkable.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you so much for your kind review, it was a pleasure supporting your Mum, I will pass on your thanks to the team


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Review from Angela F (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a relative of someone who was in Exmouth House July - October 2024. The care and compassion for the residents was immediately apparent and the staff were always very attentive to residents needs. The staff were extremely kind and supportive to me and their communication was always excellent. I
felt my relative was safe and well cared for. My relative was discharged back home but now goes to the Day Centre service that this home offers. We are all very happy and cannot thank the staff enough for their kindness and care.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you so much for your kind review, we are glad to have helped your relative with their wish to return home and are so pleased we can continue to support


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Review from H B (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent 4 weeks at Exmouth House following a fall in her flat which resulted in a hospital admission. Our family were very impressed with the care she received whilst at Exmouth House. All the staff we encountered were friendly and professional which really helped my mother-in-law to
settle in. They really try hard to engage the residents and provide a wide range of activities for them to enjoy. The only reason for the short stay was the fact we were moved out of the area.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for your very kind review. I will pass it on to the staff team. We all wish mum the best of luck in her new home.


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Review from K G (Daughter-in-law of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a relief to know that my father-in-law was safe and being helped. My heart goes out to all the staff at Exmouth House for being kind and caring. Thank you for calming him through difficult times

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for our lovely review, it was an absolute pleasure to care for your father-in-law. I will pass your kind words onto the staff team.


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Review from Trev S (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Exmouth House high enough. Amazing place and staff.
Mum gets excellent care.
The staff are always willing to help, nothing is ever difficult.
Mum always looks well cared for and is smiling.
Thank you so much.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you so much for your comments, I will pass them onto the team.


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Review from David G (Brother-in-law of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been so helpful to my brother-in-law. he can be difficult and stubborn but they handle him with fortitude and great humour. He grew to be very fond of everyone who tended to his needs. So well done to all involved.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you for taking the time to review, it was a pleasure getting to know your brother-in-law and we were glad to be able to support you, I have passed on your comments to the team.


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Review from Ruth W (Daughter of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely party today and the residents choir were fantastic. Everyone looked Christmassy in their jumpers, cosy and comfy - I was Alfie McFluff the elf - very funny. I loved the atmosphere, buzzing and festive. The Christmas cake was delicious too. Thank you to all the staff- once again you have all
worked so hard Merry Christmas to you all.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you to you and your family for your continued support, I have passed your thanks on to the team.


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Review from Tony S (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care hs been excellent and the resident constantly confirms this. A very safe and secure environment.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for taking the time to review our home, we are very pleased that your family member is happy here.


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Review from Paul M (Nephew of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management treated my uncle with kindness and dignity in the few months he was with them.
We felt that he was safe, comfortable, and content. Their care was exemplary.
Thank you all.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for your review, it was a pleasure to care for your uncle for the few months he was with us.


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Review from Tracey S (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Exmouth House back in May this year. I was dreading leaving her somewhere that I didn't really know. However, all my fears were short-lived as the care she receives is absolutely amazing. All the staff are so lovely and nothing is too much trouble. What I like is you can
just turn up to visit, no appointment time is required. My mum is happy at Exmouth House, which is a huge relief. My mum gets the care she needs, which is something I can no longer do. They do so many fun activities and go on trips out. I would highly recommend Exmouth House if you have a loved one with dementia, it's a lovely home.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you so much for your kind review, we are really pleased that your mum is happy here at the home, I have passed your comments on to the team.


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Review from John B (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from vascular dementia plus Alzheimer's is very happy in Exmouth House. She constantly praises the staff and says how happy she is. I found the staff to be very welcoming and caring. They keep me informed of any health issues and also of any treatment given. I am also involved
with any problems or difficulties arising in her daily life. It is really reassuring to be involved in my mother's care whilst knowing her care is first class. I appreciate all the care and support from all of the staff at Exmouth House.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for taking the time to review the home; we are very pleased that you and Mum are happy with the care and support Exmouth House can provide.


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Review from S B (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite for 2 weeks and really enjoyed herself and joined in all the activities, the staff and management are excellent and very supportive whilst in the home and even when Mum is at home, they well deserve to have an outstanding home.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you for your review, I am glad we were able to support your mum's visit.


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Review from Philip S (Husband of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking after my wife for 3 years she required care that I could not deliver as her illness progressed. Initially, respite, moving on to full residential, was supplied from early March 2023 at Exmouth House. We were extremely fortunate that capacity was available at that particular time. Since
the first day it has been a very positive experience indeed.
Due to her illness, she is "high maintenance" where personal hygiene is concerned. This is dealt with in a very professional and sympathetic manner. There is always a member of staff available to do "the necessary". In fact, the number of staff on duty at any one time is impressive.
By my wife moving into Exmouth House a huge burden has been lifted off my shoulders and to know she is cared for in a really pleasant environment by caring people is fantastically reassuring.
Being part of a charitable trust gives even more confidence regarding the long-term future.
A very big thank you to the manager and staff.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you very much for taking the time to review Exmouth House. We are really pleased that we were able to support both you and your wife with her move into the home and that we were able to make this a positive experience for you both.


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Review from S C (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With advanced dementia, my mother needed looking after in a home near to us. All the staff did their best to make her welcome. She immediately loved the staff, the food and the activities that she could cope with. When she had a fall, the staff were wonderful in their assistance through the hospital
experience. (The hospital were less capable.) On her return, she was less mobile and needed to move to a downstairs room, the Manager, the Care Leader and others made this simple and happy. As her health declined, she had loving and respectful treatment from everyone, especially the Care Leader, another Care Lead and a Carer. When she became bedbound she was respectfully and lovingly treated including basic and unpleasant tasks by these people as well as Carers in particular and others. A member of staff from housekeeping needs a special mention for her personal loving support. It was also relaxed and easy dealing with admin through the Home Administrator. The best last year she could have had! Thank you.

Reply from Christelle Johnstone, Marketing and Communications Coordinator at Exmouth House

Thank you for taking the time to review our home. I have passed your kind words on to the Home Manager and the staff team. Many thanks.


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Review from J P (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, very caring and compassionate and are treating my mum with dignity - nothing is too much trouble. As this is all new to my sister and myself, we have many questions and queries which are answered promptly with a smile and provide reassurance. Mum's personal care is well provided
for and they are attentive to her dietary needs which helps her to enjoy the food. There are plenty of activities available if you want to get involved. Her room is nice and well-equipped. The past few weeks have been incredibly stressful and worrying and Exmouth House have helped in some small way to relieve some of the stress. They are very welcoming to visitors and do not have strict visiting times. I have been nothing but impressed with what I have seen and am extremely grateful for the care and support the team provide - thank you.

Reply from Keren Wilkinson, Chief Executive Officer at Exmouth House

Thank you for your kind words of praise for Exmouth House and the staff there, I know that they are very passionate about what they do and the difference they make to residents' and families' lives. Thank you for taking the time to provide a review, it means a great deal to the staff and I will pass this on to them.


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Review from Wayne D (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's personal care is so much improved - diet, hair, nails and general cleanliness. She has also slightly improved with her interaction and conversation. The manager was great in helping us facilitate transfer from hospital to place in the home, guiding us through the procedure.

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Review from Liz B (Cousin of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's cousin needed to move into a care home with provision for dementia with some urgency. I visited Exmouth house on Thursday and the manager arranged for an assessment to be done the following Monday. Mum's cousin was able to move in on Tuesday and everything was carried out efficiently and
calmly. Mum's cousin seems to have settled in well during the past 3 weeks and says that the food is nice. She has been invited to go on a trip out. The staff have been very obliging and helpful with any requests or questions I have had, giving me peace of mind from Day 1.

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Review from Bridget M (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brother visited mum who has recently become a resident. We were both so pleased to see how in a short time mum had settled very well. It was a difficult decision to make as a family to put mum into care, but Dad could no longer cope and give her the support she needed as her dementia
got worse. We were both impressed with the care that mum has received, and the care and support all the staff have given Dad, to help him come to terms with seeing his wife in care has been amazing. As my brother and I both live away visits are limited, but we're both confident mum is cared for 24hrs a day. Over the three days we visited, mum was always clean and well presented, she praised the staff and the food to us. The house is clean, bright and friendly, and offers activities for the residents, which mum enjoys taking part in. The staff go above and beyond to support us as a family while also caring for mum. Overall we are very happy to have found Exmouth House for mum's dementia care.

Reply from Tracy Denny, Home Manager at Exmouth House

Thank you for your positive comments. We are really glad we were able to help. It is a pleasure looking after your Mum and being given the opportunity to get to know your Dad and the rest of the Family.


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Review from Rob T (Son of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was diagnosed with vascular dementia shortly before lockdown. We'd known there was something wrong, but it was still a shock. A series of falls and what seemed like a constant stream of hospital admissions and discharges followed. Mom was his principal carer. It became obvious that he needed 24-hour
care. After looking at all the options and finding homes that just couldn't cope with his needs, we came across Exmouth House.
Discharged from a stay in hospital direct to Exmouth House, he lived there about a year before he passed away. The care he received, the obvious joy he showed when staff came over, and the lovely things he said about the staff made an uncomfortable experience so much easier for all of us. Lockdown was difficult for everyone, but Exmouth House was always happy to give updates over the phone when visiting wasn't allowed and went to great lengths to keep everyone safe and well.
Thank you for all your help, your happy smiles and for the love and care you all showed Dad.

Reply from Keren Wilkinson, Chief Executive Officer at Exmouth House

Thank you so much for your kind words; these will be passed on to all of the team.


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Review from C M (Son of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In late 2020, we were facing a problem. It was becoming more difficult to look after Mum within the family, and we thought that a care home was better suited for her needs. But, in the midst of a pandemic, how do you find the right one?
We trawled websites and online reviews; we sought feedback from
friends and relatives. You may see photos; you may even get to see videos, but there’s no way to get in, have a look around and make the judgment - “will mum be happy here?”.
I asked many questions and welcomed the phone time and attention from the staff at Exmouth House to help overcome my fears and anxieties.
In the end, it was late February before Mum went into Exmouth House. Was I worried? More like petrified! How did things go? Very smoothly.
It took Mum a while to settle in. Now she is the Mum I remember and not the Mum I was caring for. She sings the praises of the staff and enjoys many of the social aspects. The last few months have been a win-win, especially for Mum.

Reply from Keren Wilkinson, Chief Executive Officer at Exmouth House

Thank you for your lovely review. I am so pleased that you have found the right home for your mum and that she has settled.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Exmouth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Exmouth House is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Exmouth House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Kathryn

Kathryn Langdon

Job Title: Home Manager

Joined: 2019

Kat has 20 years of experience in Health and Social Care. I hold a QCF level 5 diploma in management and leadership and have undertaken a variety of courses including creative activities for people living with dementia, I have always aimed to provide excellent care and lead by example.


Kat enjoys supporting people living with dementia and has done this in a variety of roles including helping set up a large specialised unit for person-centred dementia care in Somerset and improving environments using assistive technology to enhance the accuracy of recording and the quality of care experienced by the residents.


Claire

Claire Guest

Job Title: Deputy Manager

Joined: 2021

Claire has worked in the care sector for seven years and has achieved level 2 and level 3 diplomas in care. She is very passionate about providing person-centred support to all residents in her care.


In her spare time, Claire enjoys walking her dog Bear along the beach and spending time with her family.


Charlotte

Charlotte Tanner

Job Title: Home Administrator

Joined: 2021

Charlotte has a background in bookkeeping, and administration and has a level 3 diploma in accounting. One of the things she loves about her role is building and forming relationships with the families, being able to offer them support and help with any questions or queries they may have.


Charlotte is very family orientated, and outside of work enjoys spending time with her children and her little dog Carlos!


Frequently Asked Questions about Exmouth House

What types of Care is Exmouth House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Exmouth House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Exmouth House have?

There are 31 Single Rooms.

What are the Facilities & Services at Exmouth House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Exmouth House to the centre of Exmouth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.